Revolutionize Digital Customer Engagement with Industry-first AI-Powered Virtual Assistant
Sponsored by Radisys
Over the last few years, the broad industry conversation has evolved from fear of replacing humans with AI to enhancing the human experience. The discussion amongst CIOs and CMOs now is how AI can allow them to serve customers better while gathering useful insights that can improve products and services. Customers are in charge today – they don’t think about “omnichannel” they simply want their queries resolved quickly. They want brands to be available and respond on the channel of their choice – on the web, social media, loyalty apps, on the phone, and even embedded into smart devices as the Internet of Things continues to grow. Continue reading to learn why Customer Experience has become a strategic investment.