Learn More About AI-Enabled, Analytics-Driven Quality Management!
Sponsored by NICE Nexidia
One of the most effective ways to uncover opportunities to improve customer satisfaction and ensure that agents’ interactions with customers consistently help meet customers’ needs is by leveraging a contact center AI enabled analytics driven quality management solution. Contact centers using AI capabilities achieve 3.5x greater annual increase in customer satisfaction rates. Modern quality management programs that use these advanced tools empower businesses to understand the behaviors, coaching and process improvements agents need in order to deliver a great customer experience. They also automate many of the traditional manual processes and can also help companies adapt more quickly to customer needs – and that’s more critical now than ever, with customer expectations upended by the pandemic. Continue reading to learn more!