Utilizing Conversational Analytics for CX and Business Improvement!
Sponsored by Spitch
The use of Conversational Analytics stands up on its own in all markets as an important tool in the realm of CX and business improvement, but its use in the discovery phase of an Omnichannel Virtual Assistant implementation represents nothing short of a revolution. Not only does it provide an accurate overview of the types and extent of customer interactions that an organization handles, but most importantly helps to identify the real pain-points that can be addressed, boosting confidence in the solution plan, widening the options to go forward and making possible the vital cross-checks that are sometimes missed in such projects. Continue reading to learn more!