Omnichannel Virtual Assistant and Using Conversational Analytics in the Discovery Phase
Sponsored by Spitch
When was the last time you used a Virtual Assistant? Probably very recently, but was that virtual assistant fully connected to the back office systems, understanding all the terminology and product jargon you used however vague? What’s more, did it have the sense to be able to transfer you to a human agent, if it couldn’t fully deal with your query and indeed if that had happened, would the human agent have known all about you and the reason for your interaction, even if basic? These are just some of the must-have features that go into creating The True Omnichannel Experience. Download now to learn more!