The What, How, and Why of Customer Sentiment

Sponsored by Verint

We’ve been analyzing customer conversations for years, but most of that time has been focused purely on what is being said. As technology evolves, organizations can now track what is being felt as well. Emotion detection is quickly becoming a critical element of your analytics strategy. Let’s take a closer look at the essential information regarding customer sentiment: what it is, how you measure it, and why it matters.  Continue reading now to learn more!