Speech Technology Magazine's Best Practices Series: Speech Analytics

Calabrio and Verint

DMG Consulting predicted in a 2009 report that the speech analytics market will continue to grow annually, with a 40 percent increase in 2010, a 42 percent increase in 2011, 32 percent increase in 2012, and a 25 percent increase in 2013. This technology continues to grow due to its ability to contribute to four primary business goals: 1) improving productivity and reducing operating expenses; 2) retaining customers; 3) generating incremental revenue; and 4) providing an outstanding customer experience.

If your company is finding itself ready to explore the benefits of this technology, please read on to see how these participating companies can help you to achieve the business goals you are facing.