Guide to Building and Optimizing the Right Voice Solution
Sponsored by: West
Speech is One Piece of the CX Puzzle - To maximize speech solutions’ ROI, careful consideration is everything. A consistently rewarding customer experience (CX) can only be facilitated with speech-enabled technology through thoughtful planning, rigorous testing and continuous optimization. From navigating town to instantly settling friendly arguments, speech-based technology like Apple’s Siri has permeated our day-to-day lives more than one may have anticipated when interactive voice response (IVR) was mainstreamed in the 1980s. As a result, the average person’s expectation for automated voice functionality has shifted to a place where anything less than near-human conversation is discounted at square one. Continue reading to learn more!