AI, Automation and Intuitive Conversation
Sponsored by [24]7.ai
Modern IVR, also known as conversational IVR, is all about using advanced AI, automation, and natural language generation to power intuitive conversations. It enables simple self-service calls, proactive responses, and faster resolution. Just like with a VPA, customers can ask questions in their own words and modern IVR can understand and respond. If it’s not able to resolve a query on its own, a robust voice platform can even hand off a session—including the full context—to an agent who can pick up where the IVR left off. Continue reading to learn more!