Transforming Customer Interactions with RPA

Sponsored by Verint

The world of customer service has changed dramatically in the last few years. Expanded channels and options for selfservice have made the types of requests contact center agents now receive more complex, with greater variables influencing the outcomes. It’s hard for agents to know all of the possible responses and exceptions—and how to handle them.  Robotic process automation (RPA) can help agents respond faster and more accurately to complex inquiries in real time.  This technology provides software robots that can replace the need to manually process specific tasks or entire multistep
processes, as well as provide real-time guidance.  Learn the three different forms of RPA and they can improve your customer service.  Download now!