Anticipate Customer Needs with Authentication
Sponsored by LumenVox
If something has changed fundamentally in your day to day operations, tell your customers upfront. Inform immediately via your automated speech self-service solution of any changes, such as operating hours, shipment dates, or the closing of certain locations. Enable swift communication from customers who have critical, predictable requests, such as “promise to pay," or the need to defer payments by a specific interval (a month or several months). These can be automated, and the customer authenticated, within your IVR, freeing up valuable agent handle time. Continue reading to learn more!