Speech Technology eWeekly - December 09, 2009

Case Studies

A Matter of Time

An IVR helps electronics retailer Comet dedicate more time to high-value customers who need extra help.

Speech Technology News

ParkMobile and VoltDelta Deliver Speech-Enabled Parking Solution

The solution allows drivers to pay parking meters via a cell phone and voice recognition technology.

DMG Consulting Report: Speech Analytics Continues To Grow Rapidly

The consulting firm releases its 2009-2010 Speech Analytics Market Report and predicts continued annual growth in the coming years.

Zeacom Introduces Record & Evaluate Module for UC and Contact Center Platform

Organizations can measure agent performance and ensure regulatory compliance, exceptional customer service and support.

Optus Launches Voice to Text Service Powered by SpinVox

Fourteen-day free trial available for Optus Post-Paid mobile customers.

Sandata Technologies Partners with PerSay

The companies enhance fraud prevention capabilities with improved voice biometrics.

Voxeo Partners with Remego

The companies will bring open standards-based communications software to contact centers in APAC.

Loquendo TTS Featured on New Xpress Speech Communication Solution

Deal with DynaVox Mayer-Johnson places TTS on a new communications device for the disabled.

Voxware Awarded AAFES Contract for Voice Software

Army & Air Force Exchange Service deploys Voxware 3 throughout its warehousing operations.

Entel Chile Selects Comverse for Visual Voicemail on Mobile Devices and PCs

Voicemail messages come directly to users as multimedia messages and email.

The View from AVIOS

Speech Recognition Comes of Age

So why not ensure that your solution is next-generation?