Speech Technology eWeekly -
March 24, 2010
UTOPY Announces Three New Powerful Solutions
First Call Resolution, Handle Time Optimization, and Call Volume Reduction harness the power of UTOPY's speech analytics platform.
West to Bolster UC Offering with Acquisition of SKT Business Communication Solutions
The deal adds professional services to guide customers through their unified communications transition.
Vendor Deep Dive: Ribbit
Changing the Game: Ribbit enables quantum leaps in productivity.
Can speech make it on mobile devices?
Speech Technology News
ZoomSafer Enables Drivers to Send and Receive Voice-Powered Texts and Emails
Hands-free service further minimizes distracted driving
Calabrio Unveils Software-Based Contact Center Suite in Web 2.0 Framework
Also new Calabrio Speech Analytics identifies customer service issues, detects trends, and improves agent performance.
SpeakWrite Offers Transcription Application for iPhone, BlackBerry, and Android
The company brings cost-effective smartphone transcription services to legal and business sectors.
Microsoft Uses Yap's Speech Cloud for Voice Messaging
Sprint subscribers can now speak text messages and email.
Cloudvox Boosts Platform With New Options
Pay-as-you-go pricing, worldwide phone numbers, and conference call API round out the offerings.
Convergys Forms Alliance with MicroAutomation
Partnership will deliver relationship management solutions to customer-intensive entities to drive superior customer experience.