Speech Technology eWeekly - April 27, 2011

Features

Loquendo TTS Powers Museum QR Codes

At Italian museums, visitors can now use their mobile phones as audio guides.

Consumers Want Multichannel Customer Care Options

A new survey by Nuance signals the need for integrated inbound/outbound and multichannel platform solutions.

Speech Technology News

Vivox to Power Voice Chat on Facebook

Bobsled by T-Mobile is the first calling app for Facebook that lets users call friends through an integrated chat window.

IVR Technology Group Releases iCall

iCall is a feature-rich, streamlined approach to automated outbound call processing.

Philips Releases SpeechExec Enterprise Version 4.0

New SpeechExec Enterprise 4.0 boosts Citrix-ready status, a refreshed interface design, and advanced speech-recognition workflow.

West Acquires Smoothstone IP Communications

The deal expands West's cloud-based unified communications and VoIP solutions portfolio.

IVR Technology Group Announces iChat SMS Text Chat

New app lets users communicate with agents via text to a live agent or IVR.