Speech Technology eWeekly -
April 27, 2011
Features
Consumers Want Multichannel Customer Care Options
20 Apr 2011
A new survey by Nuance signals the need for integrated inbound/outbound and multichannel platform solutions.
Speech Technology News
Loquendo TTS Powers Museum QR Codes
21 Apr 2011
At Italian museums, visitors can now use their mobile phones as audio guides.
Vivox to Power Voice Chat on Facebook
20 Apr 2011
Bobsled by T-Mobile is the first calling app for Facebook that lets users call friends through an integrated chat window.
IVR Technology Group Releases iCall
20 Apr 2011
iCall is a feature-rich, streamlined approach to automated outbound call processing.
Philips Releases SpeechExec Enterprise Version 4.0
21 Apr 2011
New SpeechExec Enterprise 4.0 boosts Citrix-ready status, a refreshed interface design, and advanced speech-recognition workflow.
West Acquires Smoothstone IP Communications
21 Apr 2011
The deal expands West's cloud-based unified communications and VoIP solutions portfolio.
IVR Technology Group Announces iChat SMS Text Chat
26 Apr 2011
New app lets users communicate with agents via text to a live agent or IVR.