Speech Technology eWeekly - August 15, 2012

Features

The Cross-Channel Experience Challenges the IVR

Companies need to tear down the siloes to make the most of their opportunities.

Angel Unveils Lexee

Self-service solution enables voice activation on all mobile apps.

FYI

ETS Adds Voice identification to Increase TOEFL Exam Security

Speech Technology News

Nuance Powers New Genius Search for T-Mobile Smartphones

Phones use Nuance's voice and NLU technologies.

SpeechPro Unveils VoiceKey

Biometrics solution also provides emotional state analysis.

LiveVox Releases Centralized Call Recording and Speech Analytics

Solution helps contact centers prepare for compliance challenges by ensuring all consumer contact is systematically recorded, dynamically retrievable and available for analytics.

Voxeo Releases VoiceObjects 12

Provides management and analytics of mobile customer service apps.

Nuance's XT9 Simplifies Text Input on Sharp TVs

Predictive text input lets users discover TV content.

Interact

Usability Testing Connects the Dots

This valuable tool offers unique insights into caller motivations.