Speech Technology eWeekly - April 17, 2019

Features

Verint Launches AI Blueprint

Verint announced a new offering, Verint AI Blueprint, which is designed to help companies launch conversational artificial intelligence solutions through a combination of consulting and technology.

Voice Value

Amid the AI Fervor, a Case for Automating with a Human Touch

When bots and live agents tackle customer service together, CX and the bottom line benefit

Speech Technology News

Google Unveils AI Solutions for the Masses in Beta

Google announces new AI solutions for enterprises, including contact centers.

Amazon Employees May Be Listening to Your Echo Conversations

According to Bloomberg, there are thousands of Amazon employees whose job it is to improve the AI algorithm behind Alexa by listening to and parsing your queries.

Liopa Closes Seed Round of Funding

Liopa hopes to improve ASR recognition in real-world, noisy environments using its LipRead technology.