NICE
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Waterfront Corporate Center III
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221 River Street, 10th and 11th Floors
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Hoboken NJ 07030
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USA
Profile
With NICE (Nasdaq: NICE), it’s never been easier for organizations of all sizes around the globe to create extraordinary customer experiences while meeting key business metrics. Featuring the world’s #1 cloud native customer experience platform, CXone, NICE is a worldwide leader in AI-powered self-service and agent-assisted CX software for the contact center – and beyond. Over 25,000 organizations in more than 150 countries, including over 85 of the Fortune 100 companies, partner with NICE to transform - and elevate - every customer interaction. www.nice.com
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Categories
Articles Mentioned
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The Contact Center Supervisor Workspace Gets a Makeover
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Speech Analytics Market to Be Worth $5.1 Billion by 2027
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2023 Vertical Markets Spotlight: Speech Technology in Government
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The 2023 State of Voice Biometrics
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Speech Analytics to Hit $9.3 Billion by 2030
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NICE Launches Conversational CX With ChatGPT-Enabled CXone
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Speech Analytics to Be Worth $14.1 Billion by 2029
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Electronic Caregiver Launches Addison Assistant
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NICE Launches ElevateAI
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Polaris Eyes Robust Growth for Contact Center Analytics
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Voice Cloning: A Breakthrough with Boundless Potential
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Speech Analytics to Grow to $5.9 Billion by 2027
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The AI Contact Center Is Finally Here
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The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards
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2022 Speech Industry Award Winner: NICE Powers Contact Centers with AI
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NICE Secures Microsoft’s Highest Partner Designation with a Co-Sell Partnership for CXone
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Uncover Hidden Gems in Your CX Data with AI by NICE
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Analytics Is All the Rage
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Analytics Turns Its Sights on Interactions
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Conversational AI Is Becoming More Practical
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IVR Market to Reach $6.16 Billion by 2027
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Voice Biometrics Market to Hit $4.82 Billion by
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Call Center AI Market to Be Worth $4.1 Billion by 2027
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Voice and Speech Analytics to Grow by $1.73 Billion Through 2025
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Real-Time Speech Transcription Spells Out Contact Center Excellence
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The 2022 State of Intelligent Virtual Assistants
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The 2022 State of Voice Biometrics
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NICE Expands Partnership with Google
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Speech Analytics to Be Worth $4.5 Billion by 2026
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NICE Launches NEVA for Collection Adherence
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Call Center AI Market to Reach $9.95 Billion by 2030
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Voice Biometrics Market to Grow by $2 Billion by 2025
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NICE Integrates with Google Cloud Contact Center Artificial Intelligence
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Speech Analytics to See 22 Percent CAGR Through 2026, IMARC Expects
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Haptik Launches Enterprise CX Platform for Building IVAs
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Using Purpose-Built AI to Manage Consumer Complaints
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NICE Launches Customer Experience Interactions (CXi)
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NICE Launches RPA 7.5
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NICE Partners with Cloud9 on Voice Trading Solution
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NICE Launches Enlighten XO
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Three Key Considerations to Enable Objectivity, Upskill Workers, and Gain Buy-In for Change
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Speech and AI: From Tipping Point to Table Stakes
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2021 Speech Industry Award Winner: Microsoft Buys Big with Nuance
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Voice Biometrics Market to Hit $3.9 Billion by 2026
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The Microsoft-Nuance Alliance: A Curative for Caregiver Conversations?
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Assessing IVAs: How Do You Determine Which One Is Right for You?
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Global Speech Analytics Market to Reach $4.1 Billion by 2027
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Custodia Partners with Cloud9 Technologies
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Strong Growth Expected for Voice Biometrics
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The State of Speech Analytics
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The State of Voice Biometrics
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NICE Launches NTR-X Interaction Recording
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NICE Unveils Enlighten Fraud Prevention
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Speech Analytics Market Expected to More Than Double in 5 Years
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Speech Analytics Market to Be Worth $3.8 Billion by 2025
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Automated Solutions Have Become Work-from-Home Agents, Too
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Companies Turn to IVAs to Deal with COVID Surges
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Strong Growth Expected for Speech Analytics
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Customer Support Predictions for 2020
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Video: Benchmarking Voice Assistants, Pt. 2: Basic Concepts
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69% Find It ‘Creepy’ When They Receive Ads from Voice Assistants Based on Unprompted Conversations
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Video: How to Make Your VUI Inclusive
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Video: The Current State of Conversational Systems
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Five Tips for Managing Voice Data in the GDPR Era
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AI for Speech, Other Uses Primary Message from NICE Interactions
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Q&A: Dahl and Normandin Explore Conversational Technology Platforms
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New Uses for Speech Analytics
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Amid the AI Fervor, a Case for Automating with a Human Touch
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The State of Voice Biometrics
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Alexa Skill Assesses Whether You’ve Been Naughty or Nice
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Embedding Speech Biometrics on Devices
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Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support
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Chatting with the Rest of the World: Designing Multilingual Chatbots
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Speech Compliance Branches Out from the Contact Center into the Enterprise
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NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia
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Garanti Bank Guarantees Customer Loyalty With NICE
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It’s Time for an End to ‘Speech-Disabled’ IVRs
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NICE COMPASS Adds Automated Call Extraction
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NICE Enhances NICE COMPASS with Automated System Health Checks
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NICE to Expand into Peru
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Robotic Process Automation Reduces Human Grunt Work
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Speech: The Solution for ‘What’ Ails You
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Bringing IVR to the Mobile Environment
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NICE Launches Satmetrix VoC
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NICE Provides Voice Biometrics to Indonesian Bank
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Strong Growth Expected in the IVR Market
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NICE inContact Introduces CXone Platform
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NICE Launches COMPASS Recording Compliance Solution
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Contact Center Analytics Market Expected to Double in Five Years
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Progressive Launches Voice App for Google Home
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NICE Extends Real-Time Authentication Solution Across Voice Channels
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The 2017 State of the Speech Technology Industry: Speech Analytics
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NICE Launches Nexidia Analytics
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NICE Launches Uptivity WFO for SMBs
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NICE to Provide IP Radio Recording for Los Angeles County’s Interoperable Communications System
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NICE Integrates with APCO 9-1-1 Advisor
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NICE Acquires inContact
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A Decade of Speech Technology Maturation
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The 2016 Speech Industry Star Performers
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The 2016 Speech Industry Star Performers: NICE
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NICE Actimize Launches Authentication-IQ
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Analytics Market Expected to See 22 Percent Growth
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NICE Introduces Engage 6.5
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NICE Partners with Speakerbus for Call Recording
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Can Visual IVRs Shift Popular Opinion in Speech Tech’s Favor?
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NICE Expands Partnership Program
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MarketsandMarkets Values Speech Analytics Industry at $1.6 Billion by 2020
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Keep Bad ASR Out of My New Dumb Car
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The 2016 State of the Speech Technology Industry: Speech Analytics
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NICE Introduces Total Voice of the Customer
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TELUS Studios Turns to Nexidia Dialogue Search
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NICE Acquires Nexidia
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NICE Brings Multichannel Recording to Skype for Business
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Nice Updates the NICE Engage Platform
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NICE Integrates VoIP Recording with AudioCodes SBCs
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Nexidia Dialogue Search Now Available on GSA Schedule Through immixGroup
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NICE Recording and Archiving Get's EMC's OK
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eBay Finds a NICE Way to Save
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Making the Business Case for Speech Analytics
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Tektronix Partners with Nexidia
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NICE Releases Audio Examiner
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Nexidia Receives an Emmy
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NICE to Provide Call Recording to Philly PD for Pope's Visit
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North America to Continue to Dominate the Speech Analytics Market
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National Aircheck to Deploy Nexidia Dialogue Search
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Nexidia Partners with Cicero
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NICE Systems Enables Law Enforcement to Analyze Recorded Speech
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The 2015 Speech Industry Star Performers
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The 2015 Speech Industry Luminaries
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The 2015 Speech Industry Star Performers: Nexidia
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The 2015 Speech Industry Star Performers: NICE Systems
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The 2015 Speech Industry Luminaries: Drew Lanham
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NICE to Provide NYC with Call Recording
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USAA and Nuance Create a Financial Virtual Assistant
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Firstsource Partners with NICE Systems
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NICE to Unveil Inform Audio Analytics
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CallMiner Introduces Eureka Fall 2015
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NICE Releases Complaints Management Suite
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Call Center Recording Market Sees Tremendous Growth
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NICE Engage Is Validated for Federal Government Use
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WRAL Turns to Nexidia Dialogue Search to Tap into Its Extensive Video Archive
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Nexidia Illuminates Captioning Solutions
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NICE Seeks to Develop WebRTC Standard
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Whose IVR Design Is It Anyway?
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Technical Support, Speech Technologies, and the Internet of Things
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Convergys Analytics and Nexidia Announce Partnership
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NICE Releases IVR Journey Analytics
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NICE Adds Speech Quality Check to Trading Recording Solution
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Nexidia Announces Dialogue Search v2.0
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NICE and BoomeRing Integrate Mobile Recording Solution for Regulatory Compliance
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Nexidia Begins Shipping QC v2.3
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North American Speech Analytics Market Is Expected to Top $614 Million in 2019
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Nexidia's Newest Release of Dialogue Search Supports Avid Interplay Production
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The 2015 State of the Speech Technology Industry: Speech Analytics
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Financial Services: Call Recording Answers the Regulators' Call
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Finding a Solution to Password Insecurity
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Nexidia Releases Advanced Compliance Management Product
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Nexidia Brings Neural Phonetic Speech Analytics to Audio Discovery
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Bedard Law Group Deploys Nexidia's AudioFinder
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Skype Translator Emerges in Preview Version
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NICE Joins the FIDO Alliance
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Speech Analytics Gets Real (Time)
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Speech Analytics to Grow 23.9 Percent Globally
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Nexidia and Vertex Business Services Partner to Transform Customer Experience for Utilities Suppliers
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NICE Trading Floor Recording Certified by Micrososft
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Vizrt Partners with Nexidia for Speech Search Capabilities
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PBS Implements Nexidia QC to Verify and Sync Captions
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Telestream Integrates Nexidia QC Caption Verification Tool into Vantage Workflow Automation
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Nexidia Releases Dialogue Search v1.6
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Nexidia Releases QC v2.3
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3 Developing Speech Technology Trends for 2014
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The 2014 Star Performers
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Speech Tech Vendors See Opportunities in Closed Captioning
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Star Performers: Nexidia's Analytics Addresses 'Enormous Volume and Scale'
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Star Performers: NICE Unveils a Real-Time Authentication Solution
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Star Performers: Verint Enters the Voice Biometrics Market
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NICE Engage Lets Agents Meet Customers' Needs in Real Time
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The 2014 Implementation Awards
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ReadSpeaker Adds Document-Reading and Viewing Solution to Moodle
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Nexidia Bulks Up Latest Version of Speech Analytics Software
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Is Voice Biometrics Right for You?
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Big Data in the Contact Center
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NICE Delivers Real-Time Voice Biometrics to the Call Center
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Nexidia Integrates Dialogue Search with IPV Curator
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Qumu Integrates Nexidia SearchGrid into Its Enterprise Video Platform
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Nexidia Announces Nexidia QC 2.1 for Caption and Language Verification
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Speech Analytics Comes of Age
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Beyond Verbal Debuts Moodies Emotions Analytics App
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WSB-TV Using Nexidia Dialogue Search
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Banks Can Use Speech to Personalize Interactions
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Omnichannel Contact Centers Embrace Speech
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NICE Actimize Releases Benchmark Monitoring Solution
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Financial Asset Management Systems Selects Nexidia Interaction Analytics
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Primary Financial Services Selects Nexidia Interaction Analytics
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The 2013 Implementation Awards
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A Cautionary Tale of Technology Patents
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Speech Answers Compliance and Cost Concerns
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The 2013 Market Leaders
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Authentify Debuts xFA Voice Security Service
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Nexidia and FICO Partner
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The Evolution of Virtual Assistants
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Analytics and Compliance Increase Call Recording Investments
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NICE Launches Proactive Compliance Suite for Financial Institutions
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Singing the Praise of Speech Recognition
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NICE Launches Cloud-Based WFO Suite
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NICE Rolls Out Fraud Prevention Solution
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Nice Rolls Out Fraud Prevention Solution
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Prosodie Launches Speech Analytics Offering
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VUI Designers Know Cross-Channel Design
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Leveraging the Voice of the Customer Pays Off for Voxline
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Nexidia Inks Licensing Deal with Sonic Foundry
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Nexidia Releases Next-Generation Interaction Analytics Software
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Be Careful What You Wish For
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AAA Club Partners Chooses Nexidia
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DBS Employs NICE Interaction Analytics
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Nexidia Unveils Updated Audio Discovery Products
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Scotiabank Mexico Selects Nexidia Advanced Interaction Analytics
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The Customer Moved My Cheese
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ACMG Expands Relationship with Nexidia
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The 2012 Market Leaders
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The 2012 Implementation Awards
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Mobility May Shake up the Service World
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Mobile Customer Care Just Got Stickier
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Department of Justice Licenses Nexidia for Audio Review
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Nexidia Rolls Out Upgraded Version of Capture
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Nexidia Releases New OnDemand Program
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Nexidia Unveils Interaction Analytics
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NICE Debuts First Session Recording Solution Based on SIPREC Protocol
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Noble Systems Enhances Speech Analytics Suite with Agent Performance Measurement Tools
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NICE Debuts Analytics-Driven Real-Time Customer Interaction Management Offering
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Vonage Calls on Nexidia for Improved Contact Center Operations
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Make the Right Tech Request
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Crawford Media Asset Management Service to Integrate Nexidia Dialogue Search
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NICE Solutions Are Deployed At U.S. Customs Center
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Five9 and NICE Partner for Workforce Optimization in the Cloud
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Aspect and Nexidia Team Up
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American Customers Have a NICE Flight
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Speech Analytics: Turn Conversations into Dollars
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Navigant Joins Nexidia's Partner Program to Provide Audio Discovery
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Qumu Integrates Nexidia Dialogue Search Into Video Control Center
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Gerber Life Taps Nexidia
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Nexidia and First Advantage Partner to Offer Audio and Video Discovery
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Strong Growth Projected for IVR Market
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Nuance Acquires Bitter Rival Vlingo
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Nexidia and Teleopti Partner to Offer Agent Performance Management
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Dalet Speaks a New Language with Nexidia's Dialogue Search
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Turner Studios to Integrate Nexidia Dialogue Search
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Suite Evolution Drives Contact Centers
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Nexidia Pairs with kCura to Add Audio and Video Search to Relativity
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SpeechTEK 2011 Theme: We're Drowning in Data
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Nexidia to Release ESI 9.0
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Sensory Releases TrulyHandsfree Voice Control 2.0
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The 2011 Market Leaders
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Microsoft to Acquire Skype for $8.5 Billion
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SEC Implements Nexidia for Audio Review
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When Web Self-Service Fails, Customers Call the Contact Center
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CGS, NICE, and Presence Technology Team Up for Hosted Contact Center Solution
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Five9 and NICE Partner on Cloud-Based Analytics
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Microsoft Plans to Acquire Skype
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Speech Analytics Captures Consumer Sentiment
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NICE Recording Technology to Bolster Security at DFW Airport
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Workforce Optimization Gets Optimized
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What's In A Name?
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Speech Is the True Blue Choice
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Nexidia Expands Avid Relationship by Powering New PhraseFind for Media Composer
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NICE to Acquire CyberTech International
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W3C Solicits Comments on Multimodal Architecture
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Nexidia Partnerships to Expand Audio Discovery
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Arkansas Blue Cross and Blue Shield Selects Nexidia Enterprise Speech Intelligence
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Hands-On: An Interactive Display
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Reducing the Cost of Every Dialogue
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Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
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Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
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Speech: The New Must-Have Solution
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Nexidia Secures $23 Million in New Equity Funding
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Nexidia Introduces Managed Analytic Services
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CyberTech and Nexidia Forge Global Partnership
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AV3 ‘get’ For Apple Final Cut Pro Now Available for Download
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Speech Tech Names Its Annual Industry Awards Winners
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On the Scene: Speech TEK Europe 2010 — Speech Technologies Will Change the Web of the Future
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Market Leaders: Speech Analytics
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Market Leaders: Mobile Voice Search
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Implementation Award: Salt River Project
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NICE Acquires Eglue
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SpeechTEK Europe Keynoter Sees Changes Ahead
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Interactive Intelligence Enhances Communications-as-a-Service Offering
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AthletiCo Stretches Its Speech Installation
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Will Multimodal Kill the Speech Star?
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Delivering the Intangibles
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The Guitar and the Case of Opportunity Lost
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Nexidia and Ydilo Ink International Alliance Agreement
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Nexidia and AV3 Unite to ‘Get’ Video Search
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Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence Solution
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Nexidia Launches ESI—Quality for Contact Centers
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Nexidia and Semafone Partner
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Excellus BlueCross BlueShield Selects Nexidia to Improve Customer Service
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Nexidia and Merced Partner to Enhance Contact Center Agent Performance
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Nexidia Launches ESI—Monitor and Agent Assist
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Property of ??????????
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Hello... Are You Still There?
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Nexidia Introduces ESI—Capture
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The 2009 Implementation Awards
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The 2009 Market Leaders
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Nexidia Introduces Nexidia ESP
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Nexidia Releases ESI 8.0
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First International Bank of Israel Implements NICE Interaction Analytics
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Gaining Insight over a Global Network
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Nexidia Adds Partners To Its Center of Excellence Program
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Automated Speech Analytics
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EveryZing Is Turning Up Searches for NBC
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Emerging Analytics Tools Could Cut Costs by 10 Percent
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Romancing the Caller [and the Customer]
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For the Best Hires, Retailers Hire Speech
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Speech Makes an Impact
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NICE Helps Customers Reduce Costs with Enhanced Virtualization and SIP-Based Capabilities
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NICE Systems Launches Quality Optimization
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CFTC Selects Nexidia for Audio Review
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Analyze This, with TelStrat
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Opening Keynote at Voice Search 2009 Looks to Future of Technology
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NICE Gains Romania’s Leading Telco as New Customer
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Submitted for Your Approval
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Implementation Strategies 2009
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Thoughts for the Men in Black
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Nexidia Launches Customer-Driven Center of Excellence
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Nexidia Bags MSNBC in Video Search Deal
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Nexidia Gets in Microsoft’s Video Feedback Loop
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Forensic Call Search Service Launches
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Alibaba.com Selects NICE Systems for its VoIP Contact Centers
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Russian Telecom to Enhance NICE Systems Implementation
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SpinVox Sends the Homily Home
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U.S. Utility Expands Use of NICE SmartCenter
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Dial West for Emergency Services
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NICE Introduces First Integrated Voice and Transaction Analytics Solution
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Overheard/Underheard
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Experian Partners with SmartReply to Improve Marketing Strategies
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Emotional Intelligence
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The Creepiness Factor
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Nexidia Is Newest Member Of Genesys Partner Program
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Nexidia Raises the Analytical Stakes
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The 2008 Implementation Awards
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The 2008 Market Leaders
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The 2008 Star Performers
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A Question of Geography
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Verint and NICE Resolve Patent Disputes
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Verint and NICE Lead the QM/Liability Recording Market
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Good Enough for the G-Men
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On the Road to Success
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Speech Fills the Docket
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Interactive Intelligence Dials an Upgrade
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CallSource Selects NICE’s Interaction Analytics
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Insuring a Smoother System
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Verint Wins Patent Case Against NICE Systems
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Mining for Meaning
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Collecting Calls
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CallMiner Awarded Speech Recognition Patent
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Telrex Gets SaaS-y
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Overheard/Underheard
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Collaboration Nation
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Voice Searching for an Interface
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What's the Use?
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Access Your Contact Center Data Anywhere, Anytime
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GoDaddy Gets NICE with Growing Contact Center Operations
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Idearc Media Dials Into NICE SmartCenter
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Scottrade Expands Its Use of NICE SmartCenter
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Speech Gets Social, But Do Users Want to Talk?
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Understanding Callers' Post-Holiday Anger
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Speech Used to Pimp News
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DIRECTV Expands its NICE SmartCenter Environment
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Solution Presents a NICE Way to Handle Cranky Holiday Calls
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Speech Analytics Partnerships Herald Technology's Growth
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Analytics Analyzed
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The 2007 Market Leaders
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The Characters You Meet in VUI Design
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Nexidia Offers Accelerated Speech Analytics
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Speech Technology Magazine Announces 2007 Industry Awards
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NICE Acquisition Adds Real-Time Transaction and Interaction Analytics Solutions
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New Voice-Recognition Technology to Improve Quality of Call Centers
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e-Banking Security
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Audio Search and Mining: A Look at Unstructured Data
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Vodafone Spain Drives Customer Satisfaction with Speech
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Banking on Voice Biometrics
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Aligning Customer and Company Goals Through VUI
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Lending.com Selects NICE Analytics
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Nexidia Partners with National Data Conversion
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Recordant Enters Agreement with Nexidia
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CUNA Mutual Group Selects NICE
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Fios and Nexidia Partner
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NICE and Avaya Extend Global Alliance
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NICE Unveils New Capabilities for Compliance, Analytics, and VoIP
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RHL Selects NICE Perform
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Nexidia Releases Speech Analytics Solution
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NICE Completes Acquisition of Performix Technologies
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Empirix Launches OneSight for Call Recorder Assurance
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Donna Fluss, Principal, DMG Consulting
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Detecting Emotion: Prevention Is Better Than Cure
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NICE Acquires IEX and Performix Technologies
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Metaphor Solutions Launches Plug & Play Web Site for Deploying Speech IVR Solutions
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NICE Releases Active VoIP Recording Solutions
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Nexidia Releases Latest Version of Nexidia Enterprise Speech Intelligence
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Larry Miller, President and CEO, TuVox
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Using Speech for Search
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WPS Insures Its Customers With Better Service Through Speech
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Detecting Emotion
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NICE Enters Strategic Relationship with Honeywell
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De Beers Mining Operations Selects NICE
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The Philadelphia Police Department Selects NICE Solutions
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Nexidia Releases UK English Language Model for Audio Search and Analysis
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Nexidia Launches New Business Unit to Expand into Rich Media Search
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Nexidia Launches Management Consulting Practice
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NICE Named Industry Leader by Independent Analyst Firm Frost & Sullivan
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2005 Speech Solutions Winners
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Capitalize on Customer Conversations with Speech Analytics
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An Interview with James L. Flanagan
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Speech Technology with Impact - Speech Analytics Evolves a Step Further
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NICE Completes Acquisition of Dictaphone's Communications Recording Systems Business
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Nexidia Releases "Nexidia Enterprise Speech Intelligence 5.0"
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GECIS, GE Capital Affiliate Deploys Mass Production Implementation of NICE Perform
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Allsec Selected NICE and Avaya
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Speech Technologies Make Video Games Complete
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Transcription: What's It Good For Anyway?
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Eileen Rudden, Vice President of the Enterprise Communications Applications Division, Avaya
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Nexidia Releases NEXminer Enterprise 4.0 for Audio Mining and Speech Analytics
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Japanese Robot to Chat with Elderly
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ScanSoft Introduces Dragon NaturallySpeaking Medical 8
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Todd Mozer of Sensory
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Loquendo Launches Expressive TTS
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Nortel Networks Announces Key Customers and New Solutions
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Steve Pollock, TuVox
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Royal Philips Electronics Appoints Allongue
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It's All About the Caller
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In the Studio: Setting High Standards for Prerecorded Audio
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Nexidia Partners with NEC
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Nexidia Releases NEXminer Product Line
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Speaker Verification for Community Release
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Convera and Nexidia Partner to Deliver Integrated Audio Search
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Nexidia to Enable Audio Search for Yahoo! NetRoadshow
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Eric Giler, President, Brooktrout Technology
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Let's Get Creative!
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Listen Up! Big Brother is Talking to You
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Listen Up! Big Brother is Talking to You
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Toys That Have a Voice
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Peter Lawless, Vice President of Sales, and David Horowitz, Chief Scientist, Vox Generation
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Larry Lisser, Vice President of Sales & Marketing, LocusDialog
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Carriers & VoiceXML: Skin the Legacy
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DICTATION: How to Talk to Your Computer
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Continuous Dictation: New Voice Xpress Released
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HUMAN FACTORS
Can Speech Improve Cell Phone Interfaces?
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Speech at CES; Test Driving Dragon's Naturally Mobile
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Money Talks: Speech in the Financial Market
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Free Speech: Philips Joins Continuous Dictation Race
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WYSIWYS: What You See is What You Say
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Speech's Holy Grail