NICE Nexidia
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3565 Piedmont Road NE
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Building Two, Suite 400
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Atlanta GA 30305
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USA
Profile
NICE Nexidia’s contact center strategy for analytics is to provide the world’s leading companies and organizations with the most flexible, scalable and personalized methods of tapping into the power of data. With omnichannel AI-enabled analytics at the journey level, interaction level, and behavioral level, organizations can leverage interpretive and predictive insights in real-time for informed decision making. Easy to use, out-of-the-box analysis and data visualization empowers every role across every business with focused insights to deliver optimal customer experiences – saving costs, driving revenue, improving customer loyalty, and maintaining compliance.
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Articles Mentioned
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The State of Speech Analytics
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The State of Voice Biometrics
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NICE Launches NTR-X Interaction Recording
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NICE Unveils Enlighten Fraud Prevention
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Speech Analytics Market Expected to More Than Double in 5 Years
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Speech Analytics Market to Be Worth $3.8 Billion by 2025
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Automated Solutions Have Become Work-from-Home Agents, Too
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Companies Turn to IVAs to Deal with COVID Surges
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Strong Growth Expected for Speech Analytics
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Customer Support Predictions for 2020
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Video: Benchmarking Voice Assistants, Pt. 2: Basic Concepts
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69% Find It ‘Creepy’ When They Receive Ads from Voice Assistants Based on Unprompted Conversations
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Video: How to Make Your VUI Inclusive
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Video: The Current State of Conversational Systems
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Five Tips for Managing Voice Data in the GDPR Era
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AI for Speech, Other Uses Primary Message from NICE Interactions
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Q&A: Dahl and Normandin Explore Conversational Technology Platforms
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New Uses for Speech Analytics
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Amid the AI Fervor, a Case for Automating with a Human Touch
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The State of Voice Biometrics
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Alexa Skill Assesses Whether You’ve Been Naughty or Nice
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Embedding Speech Biometrics on Devices
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Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support
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Chatting with the Rest of the World: Designing Multilingual Chatbots
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Speech Compliance Branches Out from the Contact Center into the Enterprise
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NICE inContact CXone Expands Artificial Intelligence Apps with Speech-Enabled Virtual Assistants and AI Chatbots from Omilia
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Garanti Bank Guarantees Customer Loyalty With NICE
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It’s Time for an End to ‘Speech-Disabled’ IVRs
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NICE COMPASS Adds Automated Call Extraction
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NICE Enhances NICE COMPASS with Automated System Health Checks
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NICE to Expand into Peru
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Robotic Process Automation Reduces Human Grunt Work
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Speech: The Solution for ‘What’ Ails You
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Bringing IVR to the Mobile Environment
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NICE Launches Satmetrix VoC
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NICE Provides Voice Biometrics to Indonesian Bank
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Strong Growth Expected in the IVR Market
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NICE inContact Introduces CXone Platform
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NICE Launches COMPASS Recording Compliance Solution
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Contact Center Analytics Market Expected to Double in Five Years
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Progressive Launches Voice App for Google Home
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NICE Extends Real-Time Authentication Solution Across Voice Channels
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The 2017 State of the Speech Technology Industry: Speech Analytics
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NICE Launches Nexidia Analytics
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NICE Launches Uptivity WFO for SMBs
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NICE to Provide IP Radio Recording for Los Angeles County’s Interoperable Communications System
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NICE Integrates with APCO 9-1-1 Advisor
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NICE Acquires inContact
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A Decade of Speech Technology Maturation
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The 2016 Speech Industry Star Performers
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The 2016 Speech Industry Star Performers: NICE
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NICE Actimize Launches Authentication-IQ
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Analytics Market Expected to See 22 Percent Growth
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NICE Introduces Engage 6.5
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NICE Partners with Speakerbus for Call Recording
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Can Visual IVRs Shift Popular Opinion in Speech Tech’s Favor?
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NICE Expands Partnership Program
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MarketsandMarkets Values Speech Analytics Industry at $1.6 Billion by 2020
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Keep Bad ASR Out of My New Dumb Car
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The 2016 State of the Speech Technology Industry: Speech Analytics
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NICE Introduces Total Voice of the Customer
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TELUS Studios Turns to Nexidia Dialogue Search
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NICE Acquires Nexidia
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NICE Brings Multichannel Recording to Skype for Business
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Nice Updates the NICE Engage Platform
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NICE Integrates VoIP Recording with AudioCodes SBCs
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Nexidia Dialogue Search Now Available on GSA Schedule Through immixGroup
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NICE Recording and Archiving Get's EMC's OK
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eBay Finds a NICE Way to Save
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Making the Business Case for Speech Analytics
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Tektronix Partners with Nexidia
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NICE Releases Audio Examiner
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Nexidia Receives an Emmy
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NICE to Provide Call Recording to Philly PD for Pope's Visit
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North America to Continue to Dominate the Speech Analytics Market
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National Aircheck to Deploy Nexidia Dialogue Search
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Nexidia Partners with Cicero
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NICE Systems Enables Law Enforcement to Analyze Recorded Speech
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The 2015 Speech Industry Star Performers
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The 2015 Speech Industry Luminaries
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The 2015 Speech Industry Star Performers: Nexidia
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The 2015 Speech Industry Star Performers: NICE Systems
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The 2015 Speech Industry Luminaries: Drew Lanham
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NICE to Provide NYC with Call Recording
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USAA and Nuance Create a Financial Virtual Assistant
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Firstsource Partners with NICE Systems
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NICE to Unveil Inform Audio Analytics
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CallMiner Introduces Eureka Fall 2015
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NICE Releases Complaints Management Suite
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Call Center Recording Market Sees Tremendous Growth
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NICE Engage Is Validated for Federal Government Use
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WRAL Turns to Nexidia Dialogue Search to Tap into Its Extensive Video Archive
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Nexidia Illuminates Captioning Solutions
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NICE Seeks to Develop WebRTC Standard
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Whose IVR Design Is It Anyway?
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Technical Support, Speech Technologies, and the Internet of Things
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Convergys Analytics and Nexidia Announce Partnership
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NICE Releases IVR Journey Analytics
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NICE Adds Speech Quality Check to Trading Recording Solution
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Nexidia Announces Dialogue Search v2.0
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NICE and BoomeRing Integrate Mobile Recording Solution for Regulatory Compliance
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Nexidia Begins Shipping QC v2.3
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North American Speech Analytics Market Is Expected to Top $614 Million in 2019
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Nexidia's Newest Release of Dialogue Search Supports Avid Interplay Production
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The 2015 State of the Speech Technology Industry: Speech Analytics
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Financial Services: Call Recording Answers the Regulators' Call
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Finding a Solution to Password Insecurity
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Nexidia Releases Advanced Compliance Management Product
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Nexidia Brings Neural Phonetic Speech Analytics to Audio Discovery
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Bedard Law Group Deploys Nexidia's AudioFinder
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Skype Translator Emerges in Preview Version
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NICE Joins the FIDO Alliance
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Speech Analytics Gets Real (Time)
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Speech Analytics to Grow 23.9 Percent Globally
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Nexidia and Vertex Business Services Partner to Transform Customer Experience for Utilities Suppliers
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NICE Trading Floor Recording Certified by Micrososft
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Vizrt Partners with Nexidia for Speech Search Capabilities
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PBS Implements Nexidia QC to Verify and Sync Captions
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Telestream Integrates Nexidia QC Caption Verification Tool into Vantage Workflow Automation
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Nexidia Releases Dialogue Search v1.6
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Nexidia Releases QC v2.3
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3 Developing Speech Technology Trends for 2014
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The 2014 Star Performers
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Speech Tech Vendors See Opportunities in Closed Captioning
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Star Performers: Nexidia's Analytics Addresses 'Enormous Volume and Scale'
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Star Performers: NICE Unveils a Real-Time Authentication Solution
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Star Performers: Verint Enters the Voice Biometrics Market
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NICE Engage Lets Agents Meet Customers' Needs in Real Time
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The 2014 Implementation Awards
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ReadSpeaker Adds Document-Reading and Viewing Solution to Moodle
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Nexidia Bulks Up Latest Version of Speech Analytics Software
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Is Voice Biometrics Right for You?
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Big Data in the Contact Center
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NICE Delivers Real-Time Voice Biometrics to the Call Center
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Nexidia Integrates Dialogue Search with IPV Curator
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Qumu Integrates Nexidia SearchGrid into Its Enterprise Video Platform
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Nexidia Announces Nexidia QC 2.1 for Caption and Language Verification
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Speech Analytics Comes of Age
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Beyond Verbal Debuts Moodies Emotions Analytics App
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WSB-TV Using Nexidia Dialogue Search
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Banks Can Use Speech to Personalize Interactions
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Omnichannel Contact Centers Embrace Speech
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NICE Actimize Releases Benchmark Monitoring Solution
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Financial Asset Management Systems Selects Nexidia Interaction Analytics
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Primary Financial Services Selects Nexidia Interaction Analytics
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The 2013 Implementation Awards
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A Cautionary Tale of Technology Patents
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Speech Answers Compliance and Cost Concerns
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The 2013 Market Leaders
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Authentify Debuts xFA Voice Security Service
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Nexidia and FICO Partner
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The Evolution of Virtual Assistants
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Analytics and Compliance Increase Call Recording Investments
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NICE Launches Proactive Compliance Suite for Financial Institutions
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Singing the Praise of Speech Recognition
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NICE Launches Cloud-Based WFO Suite
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NICE Rolls Out Fraud Prevention Solution
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Nice Rolls Out Fraud Prevention Solution
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Prosodie Launches Speech Analytics Offering
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VUI Designers Know Cross-Channel Design
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Leveraging the Voice of the Customer Pays Off for Voxline
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Nexidia Inks Licensing Deal with Sonic Foundry
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Nexidia Releases Next-Generation Interaction Analytics Software
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Be Careful What You Wish For
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AAA Club Partners Chooses Nexidia
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DBS Employs NICE Interaction Analytics
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Nexidia Unveils Updated Audio Discovery Products
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Scotiabank Mexico Selects Nexidia Advanced Interaction Analytics
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The Customer Moved My Cheese
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ACMG Expands Relationship with Nexidia
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The 2012 Market Leaders
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The 2012 Implementation Awards
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Mobility May Shake up the Service World
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Mobile Customer Care Just Got Stickier
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Department of Justice Licenses Nexidia for Audio Review
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Nexidia Rolls Out Upgraded Version of Capture
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Nexidia Releases New OnDemand Program
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Nexidia Unveils Interaction Analytics
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NICE Debuts First Session Recording Solution Based on SIPREC Protocol
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Noble Systems Enhances Speech Analytics Suite with Agent Performance Measurement Tools
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NICE Debuts Analytics-Driven Real-Time Customer Interaction Management Offering
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Vonage Calls on Nexidia for Improved Contact Center Operations
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Make the Right Tech Request
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Crawford Media Asset Management Service to Integrate Nexidia Dialogue Search
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NICE Solutions Are Deployed At U.S. Customs Center
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Five9 and NICE Partner for Workforce Optimization in the Cloud
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Aspect and Nexidia Team Up
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American Customers Have a NICE Flight
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Speech Analytics: Turn Conversations into Dollars
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Navigant Joins Nexidia's Partner Program to Provide Audio Discovery
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Qumu Integrates Nexidia Dialogue Search Into Video Control Center
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Gerber Life Taps Nexidia
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Nexidia and First Advantage Partner to Offer Audio and Video Discovery
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Strong Growth Projected for IVR Market
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Nuance Acquires Bitter Rival Vlingo
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Nexidia and Teleopti Partner to Offer Agent Performance Management
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Dalet Speaks a New Language with Nexidia's Dialogue Search
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Turner Studios to Integrate Nexidia Dialogue Search
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Suite Evolution Drives Contact Centers
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Nexidia Pairs with kCura to Add Audio and Video Search to Relativity
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SpeechTEK 2011 Theme: We're Drowning in Data
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Nexidia to Release ESI 9.0
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Sensory Releases TrulyHandsfree Voice Control 2.0
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The 2011 Market Leaders
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Microsoft to Acquire Skype for $8.5 Billion
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SEC Implements Nexidia for Audio Review
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When Web Self-Service Fails, Customers Call the Contact Center
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CGS, NICE, and Presence Technology Team Up for Hosted Contact Center Solution
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Five9 and NICE Partner on Cloud-Based Analytics
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Microsoft Plans to Acquire Skype
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Speech Analytics Captures Consumer Sentiment
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NICE Recording Technology to Bolster Security at DFW Airport
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Workforce Optimization Gets Optimized
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What's In A Name?
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Speech Is the True Blue Choice
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Nexidia Expands Avid Relationship by Powering New PhraseFind for Media Composer
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NICE to Acquire CyberTech International
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W3C Solicits Comments on Multimodal Architecture
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Nexidia Partnerships to Expand Audio Discovery
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Arkansas Blue Cross and Blue Shield Selects Nexidia Enterprise Speech Intelligence
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Hands-On: An Interactive Display
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Reducing the Cost of Every Dialogue
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Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
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Contact Center Recording Systems Market Expected to Grow 55 Percent by 2015
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Speech: The New Must-Have Solution
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Nexidia Secures $23 Million in New Equity Funding
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Nexidia Introduces Managed Analytic Services
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CyberTech and Nexidia Forge Global Partnership
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AV3 ‘get’ For Apple Final Cut Pro Now Available for Download
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Speech Tech Names Its Annual Industry Awards Winners
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On the Scene: Speech TEK Europe 2010 — Speech Technologies Will Change the Web of the Future
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Market Leaders: Speech Analytics
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Market Leaders: Mobile Voice Search
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Implementation Award: Salt River Project
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NICE Acquires Eglue
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SpeechTEK Europe Keynoter Sees Changes Ahead
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Interactive Intelligence Enhances Communications-as-a-Service Offering
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AthletiCo Stretches Its Speech Installation
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Will Multimodal Kill the Speech Star?
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Delivering the Intangibles
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The Guitar and the Case of Opportunity Lost
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Nexidia and Ydilo Ink International Alliance Agreement
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Nexidia and AV3 Unite to ‘Get’ Video Search
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Nexidia and HyperQuality Partner for a More Powerful Customer Intelligence Solution
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Nexidia Launches ESI—Quality for Contact Centers
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Nexidia and Semafone Partner
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Excellus BlueCross BlueShield Selects Nexidia to Improve Customer Service
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Nexidia and Merced Partner to Enhance Contact Center Agent Performance
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Nexidia Launches ESI—Monitor and Agent Assist
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Property of ??????????
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Hello... Are You Still There?
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Nexidia Introduces ESI—Capture
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The 2009 Implementation Awards
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The 2009 Market Leaders
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Nexidia Introduces Nexidia ESP
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Nexidia Releases ESI 8.0
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First International Bank of Israel Implements NICE Interaction Analytics
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Gaining Insight over a Global Network
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Nexidia Adds Partners To Its Center of Excellence Program
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Automated Speech Analytics
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EveryZing Is Turning Up Searches for NBC
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Emerging Analytics Tools Could Cut Costs by 10 Percent
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Romancing the Caller [and the Customer]
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For the Best Hires, Retailers Hire Speech
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Speech Makes an Impact
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NICE Helps Customers Reduce Costs with Enhanced Virtualization and SIP-Based Capabilities
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NICE Systems Launches Quality Optimization
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CFTC Selects Nexidia for Audio Review
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Analyze This, with TelStrat
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Opening Keynote at Voice Search 2009 Looks to Future of Technology
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NICE Gains Romania’s Leading Telco as New Customer
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Submitted for Your Approval
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Implementation Strategies 2009
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Thoughts for the Men in Black
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Nexidia Launches Customer-Driven Center of Excellence
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Nexidia Bags MSNBC in Video Search Deal
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Nexidia Gets in Microsoft’s Video Feedback Loop
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Forensic Call Search Service Launches
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Alibaba.com Selects NICE Systems for its VoIP Contact Centers
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Russian Telecom to Enhance NICE Systems Implementation
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SpinVox Sends the Homily Home
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U.S. Utility Expands Use of NICE SmartCenter
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Dial West for Emergency Services
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NICE Introduces First Integrated Voice and Transaction Analytics Solution
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Overheard/Underheard
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Experian Partners with SmartReply to Improve Marketing Strategies
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Emotional Intelligence
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The Creepiness Factor
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Nexidia Is Newest Member Of Genesys Partner Program
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Nexidia Raises the Analytical Stakes
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The 2008 Implementation Awards
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The 2008 Market Leaders
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The 2008 Star Performers
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A Question of Geography
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Verint and NICE Resolve Patent Disputes
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Verint and NICE Lead the QM/Liability Recording Market
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Good Enough for the G-Men
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On the Road to Success
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Speech Fills the Docket
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Interactive Intelligence Dials an Upgrade
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CallSource Selects NICE’s Interaction Analytics
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Insuring a Smoother System
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Verint Wins Patent Case Against NICE Systems
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Mining for Meaning
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Collecting Calls
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CallMiner Awarded Speech Recognition Patent
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Telrex Gets SaaS-y
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Overheard/Underheard
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Collaboration Nation
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Voice Searching for an Interface
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What's the Use?
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Access Your Contact Center Data Anywhere, Anytime
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GoDaddy Gets NICE with Growing Contact Center Operations
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Idearc Media Dials Into NICE SmartCenter
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Scottrade Expands Its Use of NICE SmartCenter
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Speech Gets Social, But Do Users Want to Talk?
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Understanding Callers' Post-Holiday Anger
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Speech Used to Pimp News
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DIRECTV Expands its NICE SmartCenter Environment
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Solution Presents a NICE Way to Handle Cranky Holiday Calls
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Speech Analytics Partnerships Herald Technology's Growth
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Analytics Analyzed
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The 2007 Market Leaders
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The Characters You Meet in VUI Design
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Nexidia Offers Accelerated Speech Analytics
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Speech Technology Magazine Announces 2007 Industry Awards
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NICE Acquisition Adds Real-Time Transaction and Interaction Analytics Solutions
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New Voice-Recognition Technology to Improve Quality of Call Centers
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e-Banking Security
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Audio Search and Mining: A Look at Unstructured Data
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Vodafone Spain Drives Customer Satisfaction with Speech
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Banking on Voice Biometrics
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Aligning Customer and Company Goals Through VUI
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Lending.com Selects NICE Analytics
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Nexidia Partners with National Data Conversion
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Recordant Enters Agreement with Nexidia
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CUNA Mutual Group Selects NICE
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Fios and Nexidia Partner
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NICE and Avaya Extend Global Alliance
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NICE Unveils New Capabilities for Compliance, Analytics, and VoIP
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RHL Selects NICE Perform
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Nexidia Releases Speech Analytics Solution
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NICE Completes Acquisition of Performix Technologies
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Empirix Launches OneSight for Call Recorder Assurance
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Donna Fluss, Principal, DMG Consulting
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Detecting Emotion: Prevention Is Better Than Cure
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NICE Acquires IEX and Performix Technologies
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Metaphor Solutions Launches Plug & Play Web Site for Deploying Speech IVR Solutions
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NICE Releases Active VoIP Recording Solutions
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Nexidia Releases Latest Version of Nexidia Enterprise Speech Intelligence
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Larry Miller, President and CEO, TuVox
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Using Speech for Search
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WPS Insures Its Customers With Better Service Through Speech
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Detecting Emotion
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NICE Enters Strategic Relationship with Honeywell
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De Beers Mining Operations Selects NICE
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The Philadelphia Police Department Selects NICE Solutions
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Nexidia Releases UK English Language Model for Audio Search and Analysis
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Nexidia Launches New Business Unit to Expand into Rich Media Search
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Nexidia Launches Management Consulting Practice
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NICE Named Industry Leader by Independent Analyst Firm Frost & Sullivan
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2005 Speech Solutions Winners
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Capitalize on Customer Conversations with Speech Analytics
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An Interview with James L. Flanagan
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Speech Technology with Impact - Speech Analytics Evolves a Step Further
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NICE Completes Acquisition of Dictaphone's Communications Recording Systems Business
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Nexidia Releases "Nexidia Enterprise Speech Intelligence 5.0"
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GECIS, GE Capital Affiliate Deploys Mass Production Implementation of NICE Perform
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Allsec Selected NICE and Avaya
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Speech Technologies Make Video Games Complete
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Transcription: What's It Good For Anyway?
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Eileen Rudden, Vice President of the Enterprise Communications Applications Division, Avaya
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Nexidia Releases NEXminer Enterprise 4.0 for Audio Mining and Speech Analytics
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Japanese Robot to Chat with Elderly
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ScanSoft Introduces Dragon NaturallySpeaking Medical 8
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Todd Mozer of Sensory
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Loquendo Launches Expressive TTS
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Nortel Networks Announces Key Customers and New Solutions
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Steve Pollock, TuVox
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Royal Philips Electronics Appoints Allongue
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It's All About the Caller
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In the Studio: Setting High Standards for Prerecorded Audio
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Nexidia Partners with NEC
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Nexidia Releases NEXminer Product Line
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Speaker Verification for Community Release
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Convera and Nexidia Partner to Deliver Integrated Audio Search
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Nexidia to Enable Audio Search for Yahoo! NetRoadshow
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Eric Giler, President, Brooktrout Technology
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Let's Get Creative!
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Listen Up! Big Brother is Talking to You
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Listen Up! Big Brother is Talking to You
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Toys That Have a Voice
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Peter Lawless, Vice President of Sales, and David Horowitz, Chief Scientist, Vox Generation
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Larry Lisser, Vice President of Sales & Marketing, LocusDialog
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Carriers & VoiceXML: Skin the Legacy
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DICTATION: How to Talk to Your Computer
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Continuous Dictation: New Voice Xpress Released
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HUMAN FACTORS
Can Speech Improve Cell Phone Interfaces?
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Speech at CES; Test Driving Dragon's Naturally Mobile
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Money Talks: Speech in the Financial Market
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Free Speech: Philips Joins Continuous Dictation Race
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WYSIWYS: What You See is What You Say
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Speech's Holy Grail