NICE Nexidia

NICE Nexidia
  • 3565 Piedmont Road NE
  • Building Two, Suite 400
  • Atlanta GA 30305
  • USA



NICE Nexidia is a leader in the Customer Journey and Speech Analytics markets,* providing a complete Customer Engagement Analytics Framework that includes IVR Optimization, Predictive Behavioral Routing, and Quality Management. Built on a solid foundation of technology and architecture developed by in-house research and development teams, Nexidia Customer Engagement Analytics reaches above and beyond with unmatched secure cloud services and managed analytics services that have ensured clients’ success year in and year out, for over 15 years. Additionally, NICE Nexidia’s Customer Engagement Analytics Framework provides an integrated gateway into the full offering available within the NICE portfolio, boosting the advantages of Workforce Optimization, Performance Management, and Compliance Center, among others.

*NICE Nexidia leadership, as reported in The Forrester Wave™: Customer Journey Analytics Visioning Platforms, 2017 & 2018 and The Forrester New Wave™: AI-Fueled Speech Analytics Solutions, 2018. DMG Consulting's 2019-2020 Speech Analytics Product and Market Report, Q4 2019. TMC Customer Magazine Contact Center Technology Award, 2019.


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