Omilia Natural Language Solutions Ltd
79 Wellington Street W Suite 1620
Toronto Ontario M5K 1H6
The Omilia Conversational AI Self-Service solution includes everything an enterprise needs to address their omni-channel CX strategy, with impressive cost-savings and improved CX across voice and digital channels. Our solution provides a seamless human-like conversational experience for self-service across all channels. By leveraging the Omilia technology stack large enterprises can transform their Call Centers into a next-generation digital experience, say goodbye to complex IVR menu trees and poor customer service, and deploy chatbots on any digital channel — all from the same infrastructure and application!
In the past 3 years, Omilia has made huge waves in the enterprise customer care and self-service markets. Most notably, one of Omilia's deployments at the 6th largest bank in North America boasts an unprecedented 96% Semantic Accuracy and 90% Task Completion rates, with a world-record 4.26% Word Error Rate. The Omilia technology stack has helped many enterprises achieve a double-digit increase in self-service containment, while dramatically improving customer satisfaction.
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Whitepapers, Archived Webcasts and Sponsored Content
Omilia Omni Channel Conversational Platform
The DiaManT® platform provides the infrastructure and core capabilities to power an omni-channel conversational experience.
Omilia DNN Speech Recognition
The deepASR® Automatic Speech Recognition engine leverages the most advanced forms of Deep Learning, achieving unprecedented accuracy in recognition that routinely reaches human-level performance.
Omilia Voice Biometrics
deepVB® allows customer authentication via their unique biometric voice-print, in the background as they speak freely with the Virtual Agent.
Omilia Developer Tools
With deepNLUStudio® you can easily create, manage and edit conversational scenarios in minutes and build brand unique advanced dialogs to manage the conversational flow with your customers.
Omilia Case Studies
Live in one of the largest financial institutions in North America with world class rates in Semantic Accuracy, Speech Recognition Accuracy and Task Completion Rates.