Parlance

Profile

Parlance is a Software as a Service company leveraging speech recognition technology to improve the caller experience for leading organizations nationwide. Hundreds of health systems, higher education institutions, and enterprises rely on Parlance every day to modernize call handling and call routing, minimize caller effort and reduce operational costs. Health systems specifically subscribe to Parlance to enable their patients to speak naturally and connect directly when they call on the phone. No long hold times, no confusing menus, no numbers to press on a dial pad. Parlance provides more than industry-leading technology.  It’s a partnership, with a team of tenured experts who make your system work, take ownership of day-to-day performance and guarantee ROI.  No complicated fees, no extra charges, and no long contracts required. At Parlance, you don’t buy software, you subscribe to results.

Check us out on     and here:

https://www.parlancecorp.com/videos/video-humanize-caller-experience-and-maximize-the-value-of-live-support-teams/

 

Categories

• Customer Interaction Technologies
• Customer Self Service
• Intelligent Agents
• IVR/Visual IVR
• Natural Language/Machine Learning/Cognitive Learning
• Speech Recognition
• Workforce Optimization Solutions
• Call Centers
• Healthcare/Pharmaceuticals