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 WEDNESDAY, OCTOBER 23, 2019 - 11:00 AM PT / 2:00 PM ET
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According to Gartner, by 2022, 70 percent of customer interactions will involve emerging technologies such as machine learning applications, chatbots, and mobile messaging, up from 15 percent in 2018.
Tune in to our panel of experts from Calabrio, SmartAction, Verint, and Directly as they discuss the top self-service trends driving customer support in the age of connected, mobile customers with very high expectations.
In this webinar you will learn:
 -- Why you should have a digital first approach
-- Real-world examples of AI-powered virtual agents in action
-- CX design principles for a frictionless conversational AI experience
-- Why having an omni-channel self-service strategy is important to you
-- How to drive employee engagement and satisfaction with self-service
-- The benefits of flexibility in the contact center
-- How virtual agents become truly intelligent
-- Why your virtual agent and chatbot must continuously learn
Register Now to attend the webinar "The State of Self-Service Customer Support in 2019 ."
Audio is streamed over the Internet, so turn up your computer speakers!
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| PRESENTERS |
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Dave Hoekstra
WFM Evangelist
Teleopti – A Calabrio Company |
Brian Morin
CMO
SmartAction |
Mike Biros
Vice President
Verint |
Mike de la Cruz
Chief Business Officer
Directly |
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