WEDNESDAY, SEPTEMBER 25, 2019 - 11:00 AM PT / 2:00 PM ET
The traditional heavy lifter of customer communications has been the technology known as interactive voice response (IVR), which has had a reputation for challenging and potentially frustrating customers who can feel trapped in unyielding decision trees.

But now many experts feel that IVRs are about to undergo a major resurgence as the customer's channel of choice as IVRs are enhanced with technologies such as customer journey analytics (to improve the IVR customer experience) and natural language processing (to add flexibility).

Join our panel of experts from NICE, Concentrix, Gridspace, and Talkdesk and learn why IVRs are poised to become your customers' favorite channel.

On this webcast you will learn:

-- How to understand customer challenges in the IVR
-- How new conversational interfaces can transform the IVR experience
-- How to create and deliver a human-like experience
-- How to create meaningful conversations for effective human-to-human interactions
-- How the "Dynamic IVR" will be able to adjust prompts based on customer journey context
-- How IVRs will be able to deliver awesome experiences in multiple languages and dialects

Register Now to attend the webinar "The IVR in the New Age of Voice."

Audio is streamed over the Internet, so turn up your computer speakers!
MODERATOR PRESENTERS  
image image image headshot headshot
Bob Fernekees
Publisher
CRM magazine
 Barbara Bacigalupi
Presales Solution Executive
NICE
 Allyson Boudousquie
VP, Market & Product Strategy
Concentrix		 Roger Lee
Director of Customer Success
Gridspace		 Steve Bell
Director of Product Marketing
Talkdesk