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 WEDNESDAY, NOVEMBER 20 - 9 AM PT / 12 PM ET
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Whether you operate a leading hotel chain or power an electrical grid, your service organization is subject to peaks and valleys in demand. Some spikes, like increased holiday shopping and travel can be predicted, while others like service outages, product recalls or natural disasters can occur when least expected.
But one thing remains clear – if you’re unprepared you’ll risk frustrating your customers and staff, potentially losing business and damaging your brand reputation.
Join us on this webcast and learn:
 -- How major brands have ensured that they maintain high SLAs during spikes
-- The types of service requests that can be automated for smoother scaling
-- How to use Intelligent Virtual Agents to scale quickly and cost-effectively
This webinar will feature demos and use cases from founder and managing director of FourteenIP, which delivers voice and data solutions for hundreds of hotel chains that include Marriott, Hilton, Hyatt, Four Seasons and Soho House.
Register now to attend the webinar "Using Conversational AI to Help You Scale up for Spikes in Demand."
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| PRESENTERS |
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MODERATOR |
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Neil Tolley
Founder and Managing Director
FourteenIP |
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Richard Dumas
CMO
Inference Solutions |
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Matt Bange
Sales Engineer
Inference Solutions |
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Bob Fernekees
Publisher
CRM magazine |
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