Syntellect today announced the upcoming release of Syntellect Customer Interaction Management (CIM) version 7.0.

Syntellect CIM version 7.0 includes more than two dozen new product enhancements, including:

• a redesigned graphical user interface;
• agent application enhancements to improve efficiency and effectiveness;
• interaction management lifecycle reporting enhancements; and
• outbound application integration.

These enhancements are all designed to streamline contact center processes. The 7.0 release includes updated support for many third-party components.

Containing an advanced management engine, Syntellect CIM enables control of a universal queue of customer interactions of all types, including telephone, interactive voice response, voice mail, email, Web chat, and fax.