Speech Technology Magazine

Speech Technology News Features

NICE Releases IVR Journey Analytics

IVR Journey Analytics presents a visual map of everything that happens within IVR interactions.
Speech Technology News Features, Posted 27 Mar 2015

HP Releases Explore 5.0

Updated voice-of-the-customer analytics platform reveals even more valuable insights into customer interactions. (Featured on DestinationCRM.com)
Speech Technology News Features, Posted 27 Mar 2015

Authentify Furthers Voice Biometrics in Healthcare

Multifactor mobile authentication can be delivered to patients and providers via voice biometrics and QR codes.
Speech Technology News Features, Posted 24 Mar 2015

Ifbyphone Becomes DialogTech

Company rebranding reflects a greater market change around voice communications. (Featured on DestinationCRM.com.)
Speech Technology News Features, Posted 02 Mar 2015

Speech Technology Digest

NICE Adds Speech Quality Check to Trading Recording Solution

Voice quality check raises alarms when voice quality in recordings is poor.
Speech Technology Digest, Posted 25 Mar 2015

Nexidia Announces Dialogue Search v2.0

Dialogue Search 2.0 offers combined phonetic and metadata search and filtering, Avid Interplay MAM Support, and an enhanced user interface.
Speech Technology Digest, Posted 24 Mar 2015

OneTravel Launches Opal Voice-Integrated Flight Search

OneTravel Opal lets visitors to its Android app search for flights with a voice interface.
Speech Technology Digest, Posted 23 Mar 2015

NICE and BoomeRing Integrate Mobile Recording Solution for Regulatory Compliance

The integration enables mobile carriers to record customer interactions across multiple channels.
Speech Technology Digest, Posted 23 Mar 2015

Allscripts and NoteSwift Partner to Provide Speech Recognition for Electronic Healthcare Records

Agreement enables Allscripts to resell NoteSwift 2.0 to treat more patients with fewer clicks.
Speech Technology Digest, Posted 19 Mar 2015

Voice Changer App by Sergio Viudes Enabled for Intel Atom Processor-based Android Tablets

Users can amuse their friends with this versatile voice manipulation app.
Speech Technology Digest, Posted 19 Mar 2015

Web Exclusives - Sponsored Guest Commentary

Understanding Speech Recognition Limitations

Understanding what speech can and cannot do can help maximize performance.
Sponsored Guest Commentary, Posted 14 Nov 2014

The Intelligent IVR Sparks Smarter Interactions

IVRs need to incorporate customer data and gather intent to improve interactions.
Sponsored Guest Commentary, Posted 17 Oct 2014

How Smart IVR Design Choices Can Improve the Customer Experience

Some tips for designing IVRs that will not confound callers.
Sponsored Guest Commentary, Posted 06 Aug 2014
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Speech Technology Magazine, Spring 2015

The 2015 State of the Speech Technology Industry

In our first State of the Speech Technology Industry issue, we reveal the latest trends and developments in eight market categories.
Cover Story, Posted 10 Feb 2015 - Spring 2015 Issue

Columns

Rules of Design Engagement

Share design thinking for the most effective buy-in.
Interact, Posted 02 Feb 2015 - Spring 2015 Issue

Growing the Pool of Speech Developers

College students combine creativity with hands-on learning.
The View from AVIOS, Posted 02 Feb 2015 - Spring 2015 Issue

In Patent Cases, Transformation Is the Key

Software validation stems from invalidation in Supreme Court case.
Voice Value, Posted 02 Feb 2015 - Spring 2015 Issue

Easing Customers' IVR Journeys

When it comes to caller intent, less is more.
Inside Outsourcing, Posted 02 Feb 2015 - Spring 2015 Issue

Analytics Revolutionizes the QA Process

Increased targeting and precision make an upgrade worthwhile.
The Business Case, Posted 10 Jan 2015 - Spring 2015 Issue

Finding a Solution to Password Insecurity

Two-factor authentication is a big step toward no passwords at all.
Forward Thinking, Posted 02 Feb 2015 - Spring 2015 Issue