Speech Technology Magazine

Speech Technology News Features

NICE Acquires inContact

The deal adds cloud and contact center infrastructure technology to NICE's portfolio. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 19 May 2016

Deliver World-Class Service: Lessons from the Mouse [Q&A with Dennis Snow]

The former Disney leadership team member urges organizations to focus on improving their customer experiences. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 11 May 2016

Nuance Launches the Nuance Transcription Engine

Nuance Transcription Engine is capable of translating a minute of audio into text in six seconds.
Speech Technology News Features, Posted 09 May 2016

Cyara Launches Virtual Agent

The new solution can test how efficiently contact center agents interact with desktop systems and apps. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 04 May 2016

Speech Technology Digest

NICE Expands Partnership Program

The open-NICE Development Partner Program focuses on delivering greater innovation and richer set of capabilities to new and existing customers.
Speech Technology Digest, Posted 24 May 2016

Nuance Brings Nina to Mobile Messaging

Nina for Messaging adds a conversational customer service interface to SMS, enterprise mobile apps, and messaging platforms.
Speech Technology Digest, Posted 24 May 2016

Blueworx Certified for LumenVox Partner Platform Compatibility and Skills

LumenVox has certified the Blueworx Platform for functional compatibility with the LumenVox speech automation suite.
Speech Technology Digest, Posted 24 May 2016

VoiceIt Partners with VoicePass

The marketing and technology partnership brings together two voice biometrics providers.
Speech Technology Digest, Posted 23 May 2016

Research and Markets Predicts High Growth for Voice-Controlled Devices

The global voice-controlled devices market will continue to struggle with constant connectivity.
Speech Technology Digest, Posted 23 May 2016

Roger Launches Voice Platform

Roger launches voice platform With Amazon Alexa, Dropbox, Slack, and voicemail integrations.
Speech Technology Digest, Posted 20 May 2016
WEB EVENTS
Sponsored By: Roundtable on Tuesday, August 09, 2016 Register Now!
Sponsored By: Roundtable on Tuesday, October 11, 2016 Register Now!
Sponsored By: Roundtable on Tuesday, November 01, 2016 Register Now!
Sponsored By: Aspect on Tuesday, May 17, 2016 Register Now!
Sponsored By: HP WFO Software, Verint Systems, USAN, and Cyara on Tuesday, April 05, 2016 Register Now!

Columns

The AVIOS Student Contest Salutes Tomorrow's Speech Talent

In its 10th year, the competition yields apps for everyday use
The View from AVIOS, Posted 15 Feb 2016 - Spring 2016 Issue

Keep Bad ASR Out of My New Dumb Car

Cars equipped with the latest technology, including speech recognition, can complicate your journey
Forward Thinking, Posted 15 Feb 2016 - Spring 2016 Issue

Interaction Analytics Reduces Risk—and Enlarges Customer Happiness

More insight can help you both serve customers and play by the rules
The Business Case, Posted 15 Feb 2016 - Spring 2016 Issue

Are You Checking Your Speech-Enabled Voice Channel?

Your callers shouldn't be your eyes and ears
Inside Outsourcing, Posted 15 Feb 2016 - Spring 2016 Issue

Lessons From the Allvoice Patent Case

What the speech developer's suit against Microsoft means for software makers
Voice Value, Posted 15 Feb 2016 - Spring 2016 Issue

The Designer as Customer

When an IVR pro gets flummoxed by IVRs, design lessons ensue
Interact, Posted 09 Nov 2015 - Winter 2015 Issue

Speech Technology in the IoT Era

As companies strive to build a connected world, obstacles persist—and so do opportunities
Voice Value, Posted 09 Nov 2015 - Winter 2015 Issue