Speech Technology Magazine

 

Speech Technology News Features

Verint Launches AI Blueprint

Verint announced a new offering, Verint AI Blueprint, which is designed to help companies launch conversational artificial intelligence solutions through a combination of consulting and technology.
Speech Technology News Features, Posted 17 Apr 2019

Q&A: Dahl and Normandin Explore Conversational Technology Platforms

At the 2019 SpeechTEK conference Yves Normandin of Nu Echo, Inc. and Deborah Dahl of Conversational Technologies, will present "A Comprehensive Guide to Technologies for Conversational Systems." Conference chair Jim Larson talked to Normandin and Dahl to get a sneak peek of the session, and learn about conversational system technologies.
Speech Technology News Features, Posted 05 Apr 2019

Q&A: Bruce Balentine on Discoverability and VUI

At the 2019 SpeechTEK Conference (April 29-May 1), Bruce Balentine, design consultant specializing in speech, audio, and multimodal user interfaces, will be presenting "Discoverability in Spoken user Interfaces." Conference Chair Jim Larson interviewed Balentine to get a sneak peek at the session and talk about discoverability.
Speech Technology News Features, Posted 29 Mar 2019

Q&A: Wolf Paulus on the Engineering of Emotion

At the 2019 SpeechTEK Conference, Wolf Paulus, Principal Engineer, Technology Futures, Intuit and University of California, Irvine will be exploring "The Engineering of Emotion." Conference Chair Jim Larson interviewed Paulus to get a sneak peek at the session and explore the world of sentiment analysis.
Speech Technology News Features, Posted 22 Mar 2019

Industry Voices

How Artificial Intelligence is Transforming Human Resource Departments

The human resources (HR) function has seen many transformations over the years but the increasing use of artificial intelligence in the workplace presents challenges and opportunities to the profession.
Industry Voices, Posted 10 Apr 2019

Avoid Being Fooled by Parlor Tricks: The Necessity of Real-World Environment Testing for ASR

Voice assistant's ability to perform in varied, and often difficult, sound environments will be a key pillar for the sector's success. The sheer scale of distribution for voice assistants means they are going to be used in many different situations and environments, many of which require them to adapt to the variability of the scenarios, which is a huge risk for this emerging market.
Industry Voices, Posted 03 Apr 2019

Deployments

Broadw.ai: Buying Broadway Tickets Out Loud

Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine
Deployments, Posted 01 Apr 2019 - Winter 2019 Issue

Toys that Talk to Kids

Toymakers are increasingly incorporating speech technology into their dinosaurs, robots, unicorns, and the like
Deployments, Posted 17 Dec 2018 - Fall 2018 Issue

Higher Education Growth: Improving Quality Assurance with Call Recordings

HEG agents often have phone conversations with students. These calls play an important role in enrollments, but agents must adhere to strict Telephone Compliance Protection Act (TCPA) compliance guidelines and processes for efficiency. There are many opportunities for errors and compliance missteps throughout the EDU lead lifecycle — particularly during phone calls. The company needed a more efficient way of dealing with this challenge.
Deployments, Posted 12 Dec 2018

Speech Technology Digest

Voci Technologies Says Speech Analytics Platform Continues to Gain Traction in Q1 2019

Voci says its first quarter marked by growing technology adoption, new hires, industry recognition.
Speech Technology Digest, Posted 18 Apr 2019

transcosmos upgrades “transpeech,” its speech recognition solution

Expands transpeech-ready contact center network and adds emotion analysis to assessment feature.
Speech Technology Digest, Posted 18 Apr 2019

Nuance Automotive Powers MG Hector, India’s First Internet Car

Nuance's Mobility Assistant Platform brings seamless voice interaction to iSMART next gen, the connected car platform behind Hector and upcoming MG Models Worldwide.
Speech Technology Digest, Posted 18 Apr 2019

Liopa Closes Seed Round of Funding

Liopa hopes to improve ASR recognition in real-world, noisy environments using its LipRead technology.
Speech Technology Digest, Posted 16 Apr 2019
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Speech Technology Magazine, Winter 2019 Issue

The 2019 State of Intelligent Virtual Assistants

Accuracy rates rise and quality improves
Cover Story, Posted 04 Feb 2019 - Winter 2019 Issue

The 2019 State of Speech Analytics

Cloud-based solutions give speech analytics a boost
Cover Story, Posted 18 Feb 2019 - Winter 2019 Issue

The 2019 State of Speech Engines

Suppliers focus on adding new languages and voice options in order to differentiate their services
Cover Story, Posted 04 Mar 2019 - Winter 2019 Issue

The State of Artificial Intelligence

Training AI and machine learning leads to big gains and increased adoption
Cover Story, Posted 18 Mar 2019 - Winter 2019 Issue

The State of Assistive Technology

The market for assistive tech is growing, but pain points still exist
Cover Story, Posted 08 Apr 2019 - Winter 2019 Issue

Columns

Amid the AI Fervor, a Case for Automating with a Human Touch

When bots and live agents tackle customer service together, CX and the bottom line benefit
Voice Value, Posted 15 Apr 2019 - Winter 2019 Issue

Speech Analytics and AI Is a Winning Combination

Service, quality management, and the customer journey will all see big gains
The Business Case, Posted 25 Feb 2019 - Winter 2019 Issue

Housekeeping and Homework for 2019

There's no doubt we'll have plenty to talk about in the year to come
Editor's Letter, Posted 11 Feb 2019 - Winter 2019 Issue

AAC Tech Can Help Those with Speech Disabilities Navigate Public Places

Augmentative and alternative communication puts control in the hands of people with speech disabilities, and that should be good for businesses, too
Voice Value, Posted 28 Jan 2019 - Fall 2018 Issue

Integrating TTS in Web Browsers Is Harder Than It Sounds

Text-to-speech for webpages has to tackle modern English's dizzying complexity
Standards, Posted 21 Jan 2019 - Fall 2018 Issue

Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer

AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare
Interact, Posted 14 Jan 2019 - Fall 2018 Issue

Reaching the Reluctant with Speech Technology

I'm not a Luddite, but I am skeptical about the latest shiny new toy. People like me want tech that works for us.
Editor's Letter, Posted 04 Jan 2019 - Fall 2018 Issue

Speech Translation Requires an Interface Revolution

Translation software has to cover our endless modes of communication
In Other Words, Posted 02 Jan 2019 - Fall 2018 Issue