Speech Technology Magazine

 

Speech Technology News Features

VoiceSense Launches SEAL, a Speech-Based Predictive Analytics Tool

New solution uniquely focuses on customer behavior tendencies to deliver improved risk assessment, sales and customer retention.
Speech Technology News Features, Posted 04 Oct 2017

Voice-Over Market Valued at $4.4 Billion

In North America, corporate promotion creates the most jobs, while animation still reigns globally.
Speech Technology News Features, Posted 21 Sep 2017

Affectiva Releases Emotion-Based API

Affectiva's cloud-based API will be able to distinguish emotions in speech.
Speech Technology News Features, Posted 15 Sep 2017

Intelligent Conversation Assistant Bellgram Launches out of Beta

Bellgram offers a conversational business assistant that uses machine learning and artificial intelligence to make suggestions.
Speech Technology News Features, Posted 15 Sep 2017

Speech Technology Digest

Flytxt Introduces Intelligent Voice Interface

Flytxt personalizes voice conversations through Amazon Alexa and Google Assistant.
Speech Technology Digest, Posted 16 Oct 2017

NoteSwift Launches Samantha EHR Transcription Assistant

Samantha helps doctors dictate notes and fill in key data into electronic health records.
Speech Technology Digest, Posted 11 Oct 2017

Theatro Launches CDM 2.0

Theatro CDM 2.0 lets company leaders create and manage voice messages for employees.
Speech Technology Digest, Posted 10 Oct 2017

NICE Launches Satmetrix VoC

The NICE Satmetrix solution is a fully-integrated, self-service, speech and text analytics-driven voice of the customer offering.
Speech Technology Digest, Posted 10 Oct 2017

Verint Launches Updated WFO Suite

New version delivers enhancements to mobile apps, an omnichannel recording platform, and embedded real-time analytics. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 10 Oct 2017

Swiftpage Act v20 Features Voice Integration

Swiftpage's latest Act! CRM system features an integration with Amazon Alexa so users can access CRM details by voice. (Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 10 Oct 2017
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Speech Technology Magazine, Fall 2017 Issue

Columns

Speech Recognition Is Still Hard Work—and Reliant on People

Humans are a bigger challenge to decipher than we think we are, even for AI-equipped systems
Inside Outsourcing, Posted 27 Aug 2017 - Fall 2017 Issue

Ambiguity, the Illusion of Translation, and AI

Will artificial intelligence result in our losing something in the way we make sense of and debate the meaning of text?
Forward Thinking, Posted 27 Aug 2017 - Fall 2017 Issue

Speech Is Gaining Invisibility

But it is taking on the role of disruptor, not disruptee
Editor's Letter, Posted 27 Aug 2017 - Fall 2017 Issue

The Next Stop for the Voice-First Movement? Customer Care

The growth of Alexa, Google Assistant, and Siri means that customer care is coming (back) to the voice channel
Interact, Posted 27 Aug 2017 - Fall 2017 Issue

Human vs. Artificial Intelligence: Both Can Wind Up Winning

The best customer care speech solutions leverage machines and live agents working together
The View from AVIOS, Posted 27 Aug 2017 - Fall 2017 Issue

Voice Biometrics Can Secure Hassle-Free Caller Verification

It minimizes fraud and makes ID'ing customers an easier process. The big challenge: educating the market
The Business Case, Posted 27 Aug 2017 - Fall 2017 Issue

Voice Data Collection Must Be Transparent

Consumers need to know whether their data will be used, and for what purpose
Voice Value, Posted 27 Aug 2017 - Fall 2017 Issue

If Speech Will Help, Bring It On!

The companies bold enough to deploy speech technologies to combat fraud have seen tremendous results.
Editor's Letter, Posted 24 Apr 2017 - Summer 2017 Issue