Speech Technology Magazine

 

Speech Technology News Features

Speech Tech Systems Need Expanded Capabilities, Training for Improved Customer Service

Seventy-four percent admit they are more loyal to a company if they can talk to a person—versus a machine—when they need assistance, according to a new report from Calabrio.
Speech Technology News Features, Posted 18 Jul 2018

Survey Shows Frustration with Traditional Approach to AI

Speech tech providers should realize that people expect any voice communications on a smartphone to be very short and will shy away from voice recognition "help" that is often more frustrating than helpful because the actual speech recognition is poor, says Abinash Tripathy, founder and CSO at Helpshift. 
Speech Technology News Features, Posted 11 Jun 2018

Engaging Younger Audiences with Voice: New Opportunities to Connect with a Younger Demographic

Younger consumers—those 18 to 24 years old—are helping to drive adoption of voice technology, yet a study by PwC shows their use of it remains low. What does this mean for companies in the speech sector, and where can inroads be made?
Speech Technology News Features, Posted 06 Jun 2018

GDPR Implications for Speech Technology

With regard to AI-enabled devices like Siri and Alexa that listen to surrounding conversations, vendors will likely have to gain permission from European consumers to record and store voices, and ensure that downstream applications are GDPR-compliant as well.
Speech Technology News Features, Posted 16 May 2018

Industry Voices

Video: How to Train Virtual Agents to Recognize Customer Needs

USAA's Brett Knight explains how to train virtual agents to anticipate customer needs more effectively in this clip from SpeechTEK 2018.
Industry Voices, Posted 20 Jul 2018

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.
Industry Voices, Posted 13 Jul 2018

Speech Technology Digest

New Globant Report Uncovers the Gap Between Voice Technology Investments and Preparedness in Organizations

Report provides key insights to successfully integrate voice technology in the workplace.
Speech Technology Digest, Posted 19 Jul 2018

Wanda Expands Patient Management Platform with Enhanced Patient Adherence Features

Wanda, Inc. announced a significant expansion of its market- Patient Management Platform with expansive new features to further improve patient care plan adherence.
Speech Technology Digest, Posted 19 Jul 2018

8x8 Announces General Availability Of X Series

First cloud solution to integrate voice, conferencing, collaboration, and contact center on a single platform to radically transform enterprise communications.
Speech Technology Digest, Posted 19 Jul 2018

Accent Detection AI Promises to Improve Speech Recognition

In Foreign English Accent Adjustment by Learning Phonetic Patterns researchers reveal how their system leveraged dialectical differences in diction and intonation to create new accented samples of words, which it learned to recognize with some accuracy compared to similar systems.
Speech Technology Digest, Posted 17 Jul 2018
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Speech Technology Magazine, Spring 2018 Issue

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence
Cover Story, Posted 01 May 2018 - Spring 2018 Issue

Adding Speech into the Cross-Platform Mix

Conversational interfaces that operate across platforms are a customer service must-have
Feature, Posted 02 Jul 2018 - Spring 2018 Issue

Self-Service and Assisted Service: Putting It All Together

The customer experience gets a boost when service systems work as one
Feature, Posted 04 Jun 2018 - Spring 2018 Issue

Columns

With Voice Design, Putting Callers First Is Always a Best Practice

VUI best practices come and go, but a customer-friendly framework never goes out of style
Inside Speech, Posted 16 Jul 2018 - Spring 2018 Issue

Speech Technology’s Continually Evolving Confidence Game

Advances in cognitive computing seek to improve on traditional rules-based algorithms and probability models—but the latter still know their stuff
Interact, Posted 09 Jul 2018 - Spring 2018 Issue

Voice Tools Could Help Brick-and-Mortar Retail Remain Relevant

Stores need to embrace technology to help the customer experience and bring back shoppers
Voice Value, Posted 25 Jun 2018 - Spring 2018 Issue

The Right Standard Makes Developers’ Jobs a Lot Easier

You'll never know whether a standard's a good fit if you don't try it out
Standards, Posted 18 Jun 2018 - Spring 2018 Issue

Will Smart Speakers Have Staying Power?

A good user experience is integral to success. But smart speakers also need to be useful.
Editor's Letter, Posted 28 May 2018 - Spring 2018 Issue

What’s Next in Speech Technology? I’m Glad You Asked!

To shed light on what's coming, try looking at developer queries.
Forward Thinking, Posted 23 Apr 2018 - Winter 2018 Issue

Companies Will Need to Make the Most of #VoiceFirst

Voice will become the interface of choice in industries far outside consumer electronics, and the possibilities are endless.
Interact, Posted 23 Apr 2018 - Winter 2018 Issue

IVAs Can Remake the Self-Service Landscape

Customers prefer self-service if the solutions are effective—which is where IVAs come in.
The Business Case, Posted 09 Apr 2018 - Winter 2018 Issue
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