Speech Technology Magazine

Speech Technology News Features

Avaya Launches Hybrid Midmarket Cloud Solutions

Avaya today launched Avaya Midmarket Cloud, a pair of multichannel unified communications and contact center hybrid cloud solutions targeted for the midmarket. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 08 Feb 2016

Interactions Upgrades Its Speech Offerings

The company is launching a new speech platform and virtual assistant technology.
Speech Technology News Features, Posted 04 Feb 2016

iQventures Taps IBM Watson for Sentiment Analysis

IBM supplies an additional layer of assistance to users of the speech analytics platform. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 28 Jan 2016

IBM, University of Michigan Partner on Voice-Enabled Academic Adviser

The system, called Project Sapphire, would be able to provide academic and career guidance to students.
Speech Technology News Features, Posted 20 Jan 2016

Speech Technology Digest

Convergys Releases Intelligent Voice Portal 9.0

In the Convergys IVP 9.0 release, IVR Anywhere brings visual mode to mobile users.
Speech Technology Digest, Posted 09 Feb 2016

NICE Introduces Total Voice of the Customer

NICE's latest VOC solution maps emotional expression to observed behaviors. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 08 Feb 2016

Vaspian Partners with Voci Technologies

The Vaspian-Voci partnership brings speech analytics to the telephony market.
Speech Technology Digest, Posted 08 Feb 2016

Domino's Brings Pizza Ordering by Voice to Amazon Echo

Just in time for the Super Bowl, Domino's Pizza is letting customers use voice to order pizza deliveries via the Amazon Echo device.
Speech Technology Digest, Posted 03 Feb 2016

AssistiveWare Adds Swedish to Its Children's TTS Voices

AssistiveWare has teamed with Acapela Group to create two children's text-to-speech voices in Swedish.
Speech Technology Digest, Posted 02 Feb 2016

CSI Integrates Its Virtual Observer with Clarity Connect

The integration between CSI and Clarity Connect brings complete speech analytics and workforce optimization capabilities for contact centers using Skype for Business. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 02 Feb 2016
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Speech Technology Magazine, Winter 2015

The Art and Science of Error Handling

A conversation with an IVR is still a conversation, and the same rules have to be applied. A Q&A with Google's Nandini Stocker.
Cover Story, Posted 09 Nov 2015 - Winter 2015 Issue

Making the Business Case for Speech Analytics

The technology is working its way into organizations, but deployment challenges remain
Feature, Posted 09 Nov 2015 - Winter 2015 Issue

When Is Speech Technology too Creepy?

It's imperative to understand the fine line between creepy and cool
Feature, Posted 09 Nov 2015 - Winter 2015 Issue

Columns

The Designer as Customer

When an IVR pro gets flummoxed by IVRs, design lessons ensue
Interact, Posted 09 Nov 2015 - Winter 2015 Issue

Speech Technology in the IoT Era

As companies strive to build a connected world, obstacles persist—and so do opportunities
Voice Value, Posted 09 Nov 2015 - Winter 2015 Issue

Voice Should Be User-Friendly—to All Users

Experts work to make speech solutions accessible to the cognitively impaired
Standards, Posted 09 Nov 2015 - Winter 2015 Issue

Automated Speech Translation: Think Global, Speak Local

Automatic translation, speech recognition, and text-to-speech make doing business abroad a lot less daunting
In Other Words, Posted 09 Nov 2015 - Winter 2015 Issue

Why the Need for Speech Technology Is Greater Than Ever

In an increasingly multitasked, smaller-screen world, your fingers can't always do the walking (or swiping, or tapping)
Inside Outsourcing, Posted 09 Nov 2015 - Winter 2015 Issue

Many Gadgets, One Interface

In the smart home of the (near) future, a unified user interface—letting you touch, type, or speak—will control all of your systems and devices
Forward Thinking, Posted 09 Nov 2015 - Winter 2015 Issue

Design Inclusive Speech Systems

Speech and voice systems need to do more than enable transactions; they need to provide a satisfying experience for customers of all kinds.
Editor's Letter, Posted 09 Nov 2015 - Winter 2015 Issue

Speech Science in the Era of Big Data

Classical databases for speech are expensive and may lack diversity. But there's a solution: the Internet
The View from AVIOS, Posted 07 Aug 2015 - Fall 2015 Issue