Speech Technology Magazine

 

Speech Technology News Features

Survey Shows Frustration with Traditional Approach to AI

Speech tech providers should realize that people expect any voice communications on a smartphone to be very short and will shy away from voice recognition "help" that is often more frustrating than helpful because the actual speech recognition is poor, says Abinash Tripathy, founder and CSO at Helpshift. 
Speech Technology News Features, Posted 11 Jun 2018

Engaging Younger Audiences with Voice: New Opportunities to Connect with a Younger Demographic

Younger consumers—those 18 to 24 years old—are helping to drive adoption of voice technology, yet a study by PwC shows their use of it remains low. What does this mean for companies in the speech sector, and where can inroads be made?
Speech Technology News Features, Posted 06 Jun 2018

GDPR Implications for Speech Technology

With regard to AI-enabled devices like Siri and Alexa that listen to surrounding conversations, vendors will likely have to gain permission from European consumers to record and store voices, and ensure that downstream applications are GDPR-compliant as well.
Speech Technology News Features, Posted 16 May 2018

New Smart Glove in Development to Turn Hand Motions into Sound and Text

Hearing and speech-challenged people could have a new device to aid them with their communications hurdles by the end of this year. Start-up company BrightSign has developed a "smart glove" that includes a series of sensors to translate hand motions into sound and text.
Speech Technology News Features, Posted 08 May 2018

Industry Voices

Video: How Hardware Advances Have Transformed NLP

O'Reilly Media's Paco Nathan discusses the explosive growth in CPUs and GPUs that have opened new vistas for natural-language processing applications and rendered old approaches obsolete in this clip from his SpeechTEK 2018 keynote.
Industry Voices, Posted 22 Jun 2018

Four Ways Conversational Interfaces Could Simplify Your Life

On the last day of SpeechTEK 2018, I had the pleasure of moderating a Sunrise Session entitled "The Future of Speech-Enabled Applications." The goal of this roundtable was to brainstorm about creative and useful applications that could take conversational interactions to the next level. More than a dozen attendees from a variety of backgrounds held a lively discussion and came up with four innovative ideas, which I have summarized.
Industry Voices, Posted 20 Jun 2018

Speech Technology Digest

Kofax Robotic Process Automation Software Adds AI and Machine Learning For Smarter Robots

Kofax, a supplier of software to automate and digitally transform information-intensive processes, today announced the addition of artificial intelligence (AI), machine learning, and other capabilities in its Kapow 10.3 Robotic Process Automation (RPA) software.
Speech Technology Digest, Posted 22 Jun 2018

CallMiner Introduces Consolidated Platform for Real-Time and After-Contact Customer Engagement with New Analytics Modules

CallMiner, a platform provider of speech and customer engagement analytics, announced at Customer Contact Week 2018 the launch of its comprehensive CallMiner Eureka platform and new analytics modules: Analyze, Coach, API, Redact, and Alert.
Speech Technology Digest, Posted 22 Jun 2018

CallMiner Eureka Starter Now Available on AWS Marketplace, Simplifying Speech Analytics Buying Process

CallMiner, a provider of award-winning speech and customer engagement analytics, announced its CallMiner Eureka Starter solution is now available on Amazon Web Services (AWS) Marketplace, making it easier for customers to find, compare, and immediately start using the software.
Speech Technology Digest, Posted 21 Jun 2018

NoteSwift Announces Availability of Samantha Virtual Assistant Development Toolkit

NoteSwift, Inc., the leader in EHR Virtual Assistants, specializing in easing the burden of entering patient documentation, is announcing the availability of Samantha as an API toolkit for EHR vendors.
Speech Technology Digest, Posted 21 Jun 2018
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Speech Technology Magazine, Spring 2018 Issue

Speech Compliance Branches Out from the Contact Center into the Enterprise

As industry regulations increase in number, corporations look to speech to ensure adherence
Cover Story, Posted 01 May 2018 - Spring 2018 Issue

Self-Service and Assisted Service: Putting It All Together

The customer experience gets a boost when service systems work as one
Feature, Posted 04 Jun 2018 - Spring 2018 Issue

Columns

Voice Tools Could Help Brick-and-Mortar Retail Remain Relevant

Stores need to embrace technology to help the customer experience and bring back shoppers
Voice Value, Posted 25 Jun 2018 - Spring 2018 Issue

The Right Standard Makes Developers’ Jobs a Lot Easier

You'll never know whether a standard's a good fit if you don't try it out
Standards, Posted 18 Jun 2018 - Spring 2018 Issue

Will Smart Speakers Have Staying Power?

A good user experience is integral to success. But smart speakers also need to be useful.
Editor's Letter, Posted 28 May 2018 - Spring 2018 Issue

What’s Next in Speech Technology? I’m Glad You Asked!

To shed light on what's coming, try looking at developer queries.
Forward Thinking, Posted 23 Apr 2018 - Winter 2018 Issue

Companies Will Need to Make the Most of #VoiceFirst

Voice will become the interface of choice in industries far outside consumer electronics, and the possibilities are endless.
Interact, Posted 23 Apr 2018 - Winter 2018 Issue

IVAs Can Remake the Self-Service Landscape

Customers prefer self-service if the solutions are effective—which is where IVAs come in.
The Business Case, Posted 09 Apr 2018 - Winter 2018 Issue

It’s Time for an End to ‘Speech-Disabled’ IVRs

Too many callers are greeted by dressed-up DTMF or overly ambitious speech offerings. Either way, they're being ill-served.
Inside Speech, Posted 14 Mar 2018 - Winter 2018 Issue

Can We Talk?

Conversational interfaces still can't match human-level dialogues.
Meaningful Conversations, Posted 07 Mar 2018 - Winter 2018 Issue
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