Speech Technology Magazine

Speech Technology News Features

USAA and Nuance Create a Financial Virtual Assistant

The Savings Coach's virtual assistant and gaming features prove successful with first-time savers.
Speech Technology News Features, Posted 24 Jul 2015

Verint Releases Identity Authentication Solution

Solution leverages speech biometrics, speech analytics, and other technologies to separate customers from fraudsters.
Speech Technology News Features, Posted 14 Jul 2015

Information Today Inc. Mourns the Passing of Michele Masterson

Speech Technology News Features, Posted 13 Jul 2015

MindMeld, Sense.ly Partner on Virtual Nurse App

Users can use voice to describe conditions and connect with the proper information or personnel for diagnosis and treatment.
Speech Technology News Features, Posted 30 Jun 2015

Speech Technology Digest

Plum Voice Releases Plum Insight VoC Platform

Plum Insight ties customer feedback to specific agent interactions for targeted, actionable reports and holistic views across organizations.(Featured on DestinationCRM.com.)
Speech Technology Digest, Posted 28 Jul 2015

Orthopedic & Sports Medicine Specialists Selects Winscribe

OSMS will use Winscribe Text to streamline clinical documentation.
Speech Technology Digest, Posted 28 Jul 2015

ING Netherlands Launches Voice Biometrics Payment System Powered by Nuance

ING is the first bank in the Netherlands to introduce voice-activated payments through its mobile banking app
Speech Technology Digest, Posted 28 Jul 2015

BBVA Compass Economists Are Bullish on Biometrics

Benefits from biometric authentication go beyond security, banking firm's researchers write in a new report.
Speech Technology Digest, Posted 27 Jul 2015

VoIP Market Expected to Double by 2021

Transparency Market Research expects Voice over Internet Protocol services to grow close to 10 percent a year through 2021.
Speech Technology Digest, Posted 24 Jul 2015

Phillips & Cohen to Deploy CallMiner Speech Analytics

The firm becomes the first debt recovery company to deploy EurekaLive technology in the UK.
Speech Technology Digest, Posted 21 Jul 2015

Web Exclusives - Sponsored Guest Commentary

Understanding Speech Recognition Limitations

Understanding what speech can and cannot do can help maximize performance.
Sponsored Guest Commentary, Posted 14 Nov 2014

The Intelligent IVR Sparks Smarter Interactions

IVRs need to incorporate customer data and gather intent to improve interactions.
Sponsored Guest Commentary, Posted 17 Oct 2014

How Smart IVR Design Choices Can Improve the Customer Experience

Some tips for designing IVRs that will not confound callers.
Sponsored Guest Commentary, Posted 06 Aug 2014
Speech Technology Magazine, Summer 2015

Time Is on Your Side: Wearables Spell Opportunity for Speech Interface Designers

Smart watches are coming of age, thanks to improved user interfaces—both graphical and voice—for the consumer and business user. If you're a developer, now is the perfect time to flex your skills.
Cover Story, Posted 08 May 2015 - Summer 2015 Issue

Natural Language Processing Strives to Meet Star Trek Standard

Systems are not yet fully conversational, but they're on their way
Feature, Posted 08 May 2015 - Summer 2015 Issue

Whose IVR Design Is It Anyway?

When it comes to IVR projects, bringing stakeholders together can seem more daunting than the actual assignment. Here's how to get everyone to play nicely and achieve results that the client will love.
Feature, Posted 08 May 2015 - Summer 2015 Issue


Car Interfaces Are in Desperate Need of Attention

Thinking like a tech company is the key to getting it right
Interact, Posted 08 May 2015 - Summer 2015 Issue

Role-Play Apps Star in New Technologies

It's time to leverage developers' know-how to improve lives
Forward Thinking, Posted 08 May 2015 - Summer 2015 Issue

Technical Support, Speech Technologies, and the Internet of Things

The emerging SIO category offers a balance of assistance for agents and users
Voice Value, Posted 08 May 2015 - Summer 2015 Issue

In User Interfaces, Color and Tone Matter

Don't underestimate customers' reactions to 'trivial' variations
Inside Outsourcing, Posted 08 May 2015 - Summer 2015 Issue

Speech Industry Sets a Precedent for the Deaf-Blind Community

Technology is working to replace what the human ear and eye have lost
In Other Words, Posted 08 May 2015 - Summer 2015 Issue

Talking to Everything: User Interfaces for the Internet of Things

Communication between objects is only the beginning
Standards, Posted 08 May 2015 - Summer 2015 Issue

Rules of Design Engagement

Share design thinking for the most effective buy-in.
Interact, Posted 02 Feb 2015 - Spring 2015 Issue
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