Speech Technology Magazine

 

Speech Technology News Features

When Dolphins Attack: How Voice Assistants and Speech Recognition Software Can be Fooled

If you own a smart speaker, you know that it can be fun trying to trick Alexa, Siri, or Google into doing or saying something it shouldn't—like obeying your friend who imitates your voice commands. While such ruses are fun and harmless, the truth is that bad actors are undoubtedly attempting trickery of a more nefarious nature and voice-controlled systems (VCSs) and speech recognition systems (SRSs) can be easily fooled via clever techniques.
Speech Technology News Features, Posted 23 Feb 2018

Interpol to Add Voice Recognition to Its Investigative Tools

According to a post on the European Union's website, the EU-funded SIIP (Speaker Identification Integrated Project) aims to put an end to any doubts about voice recognition in the court room "with an innovative probabilistic, language-independent identification system. This system uses a novel Speaker-Identification (SID) engine and a Global Info Sharing Mechanism (GISM) to identify unknown speakers who are captured in lawfully intercepted calls, recorded crime or terror arenas, social media and any other type of speech source."
Speech Technology News Features, Posted 09 Feb 2018

Avaya Acquires Spoken Communications

Spoken's contact center offerings supercharge Avaya's move into big data, machine learning, AI, and the cloud. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 29 Jan 2018

Speech Technology Could Aid in Dementia Detection

New algorithm looks at speech patterns to help identify early stages of Alzheimers, dementia and aphasia.
Speech Technology News Features, Posted 22 Jan 2018

Speech Technology Digest

Talview Announces the Launch of Qton, a Talent Assisstant Chatbot

Talview, a talent assessment technology platform, announced its collaboration with Microsoft to further artificial intelligence and machine learning in recruitment, with the launch of Qton, a talent assistant chatbot.
Speech Technology Digest, Posted 23 Feb 2018

Dashbot and Recime Announce Partnership to Offer Analytics to Enterprise Chatbots

Dashbot, a conversational analytics platform, entered into a strategic partnership with Recime, an enterprise chatbot building platform.
Speech Technology Digest, Posted 23 Feb 2018

Orderscape Voice Technology Announces Full-Menu Ordering Certification by Amazon

Orderscape.com, an order automation and voice technology software company, announced a full-menu ordering certification by Amazon for Fazoli's restaurants. Fazoli's customers can now order meals via natural language processing as an Alexa skill at some locations.
Speech Technology Digest, Posted 22 Feb 2018

SoundHound Inc. Expands Houndify Voice AI Platform’s Multi-Language Text-to-Speech Support With Acapela Group Partnership

SoundHound Inc., a provider of voice-enabled AI and conversational intelligence technologies, expanded the multi-language text-to-speech (TTS) offerings for its Houndify voice AI platform through a partnership with Acapela Group, a provider of voice and speech solutions.
Speech Technology Digest, Posted 22 Feb 2018

Chatbots to Handle 25% of Customer Service and Support by 2020

According to Gartner, 25% of customer service and support operations will integrate virtual customer assistant (VCA) or chatbot technology across engagement channels by 2020 -- up from less than 2% in 2017. More than half of organizations have already invested in VCAs for customer service as they realize the advantages of automated self-service.
Speech Technology Digest, Posted 22 Feb 2018

[24]7.ai Releases Virtual Agent with Integrated Conversational and  Informational Capabilities

[24]7.ai, a provider of intent-driven customer experience solutions, announced its Winter 2018 Release, which enhances the company's flagship product [24]7 AIVA, to support both informational and conversational journeys in a single solution.
Speech Technology Digest, Posted 20 Feb 2018
WEB EVENTS
Sponsored By: Speech Technology Magazine on Tuesday, April 24, 2018 Register Now!
Sponsored By: Speech Technology on Tuesday, May 22, 2018 Register Now!
Sponsored By: Speech Technology on Tuesday, September 11, 2018 Register Now!
Sponsored By: Speech Technology on Tuesday, November 13, 2018 Register Now!
Sponsored By: Convergys and Omilia on Tuesday, January 23, 2018 Register Now!
Speech Technology Magazine, Winter 2018 Issue

2018 State of the Speech Technology Industry Introduction

Thanks to the rise of artificial intelligence, machine learning, and deep neural networks, speech technology is more sophisticated and has more wide-ranging uses than ever before.
Feature, Posted 05 Feb 2018 - Winter 2018 Issue

Assistive Technologies: Helping The Disabled Join The Technological Revolution

Text-to-speech and automatic speech recognition technologies can help those with vision or hearing loss.
Feature, Posted 12 Feb 2018 - Winter 2018 Issue

Speech Engines: Improving Accuracy and Finding New Uses

Improvements in speech engines continue as suppliers use more processing power and more sophisticated software to enhance system performance.
Feature, Posted 05 Feb 2018 - Winter 2018 Issue

Columns

The Voice Option in Customer Service Must Not Be the Only One

Sometimes keypads are necessary. They cannot be taken out of the service equation.
Voice Value, Posted 21 Feb 2018 - Winter 2018 Issue

The Future Is Full of Possibilities

As we've done now for the past few years, Speech Technology magazine is again dedicating its first issue of the new year to a preview of what's to come in our small corner of the world. We've highlighted the six technology areas where we see the most impact: speech engine, speech analytics, voice biometrics, virtual assistants, speech developer platforms, and assistive technologies.
Editor's Letter, Posted 09 Feb 2018 - Winter 2018 Issue

Speech Professionals Should Think Big but Meet Local

Local meet-ups foster much-needed community and connections.
The View from AVIOS, Posted 30 Jan 2018 - Winter 2018 Issue

Speech: The Solution for ‘What’ Ails You

The benefits of speech extend through every step of the medical process, from making appointments to receiving diagnoses
Editor's Letter, Posted 10 Nov 2017 - Winter 2017 Issue

Intelligent Agents Are Poised to Change the Conversation

These apps can already understand what you say; soon they'll understand who you are and how you're feeling
Forward Thinking, Posted 10 Nov 2017 - Winter 2017 Issue

Speech Solutions Can Translate into Better Medical Care

Speech translation technology can help non-native-speaker and hearing-impaired patients navigate the medical experience
In Other Words, Posted 10 Nov 2017 - Winter 2017 Issue

Gender Bias Affects Voice User Interface Design—for Better or Worse

Female and male voices are perceived differently, even when they use the same exact words
Inside Outsourcing, Posted 10 Nov 2017 - Winter 2017 Issue

Speech Processing or Natural Language Understanding? You Be the Judge

Both are important, but in today's increasingly voice-first world, which one is more so?
Interact, Posted 10 Nov 2017 - Winter 2017 Issue