Speech Technology Magazine

Speech Technology News Features

Nuance Introduces IVR to Digital

Nuance IVR to Digital connects traditional phone and digital channels with AI-powered omnichannel solution
Speech Technology News Features, Posted 25 Jul 2017

Contact Center Analytics Market Expected to Double in Five Years

MarketsandMarkets predicts that the contact center analytics market will be worth $1.48 billion by 2022.
Speech Technology News Features, Posted 18 Jul 2017

Baidu Collaborates with Conexant on Conversation-Based AI Devices

Baidu will expedite adoption of its DuerOS AI platform by third-party device manufacturers with Conexant's AudioSmart voice solutions.
Speech Technology News Features, Posted 07 Jul 2017

Conexant and Harman Collaborate to Improve Speech

Together the two companies are set to deliver premium end-to-end audio and voice solutions for manufacturers of voice-enabled devices.
Speech Technology News Features, Posted 20 Jun 2017

Speech Technology Digest

Calabrio Launches Managed Services for Analytics and Workforce Management

New offerings provide customers with expertise and resources needed to fully recognize business value of Calabrio ONE
Speech Technology Digest, Posted 25 Jul 2017

NICE Launches COMPASS Recording Compliance Solution

NICE COMPASS provides compliance assurance recording automation tools, monitoring dashboards, and reports for financial services firms.
Speech Technology Digest, Posted 25 Jul 2017

Cadence Releases New Version of Tensilica Systems

Cadence Tensilica HiFi 3z DSP provides more than 1.3 times better voice and audio processing performance than its HiFi 3 DSP predecessor.
Speech Technology Digest, Posted 25 Jul 2017

Cognitive Code's SILVIA Conversational Platform Offers On-Device Activity

SILVIA shuts down hackers from accessing conversational IoT devices and toys.
Speech Technology Digest, Posted 25 Jul 2017

Sears Launches Alexa Skill for Kenmore Appliances

Customers can now control their Kenmore Smart home appliances by voice with Amazon Alexa.
Speech Technology Digest, Posted 25 Jul 2017

CallMiner Partners with Zenylitics

Zenylitics will incorporate CallMiner Eureka speech analytics with its extensive contact center and speech analytics products into a full-service quality assurance offering. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 25 Jul 2017
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Speech Technology Magazine, Summer 2017 Issue

Voice Design Tools Get a Redesign of Their Own

The technology undergoes a transformation as omnichannel takes over interactions
Cover Story, Posted 24 Apr 2017 - Summer 2017 Issue

Using Speech to Combat Robocalls, ANI Spoofing, and Fraud

With voice biometrics and interactive voice response technologies, companies can drastically reduce call center chaos
Feature, Posted 24 Apr 2017 - Summer 2017 Issue

The Bots Are Coming, and Fast

To improve customer service, enterprises embrace artificial intelligence, and the change ripples through IVR systems
Feature, Posted 24 Apr 2017 - Summer 2017 Issue

Columns

If Speech Will Help, Bring It On!

The companies bold enough to deploy speech technologies to combat fraud have seen tremendous results.
Editor's Letter, Posted 24 Apr 2017 - Summer 2017 Issue

Voice-First Bots and the Future of IVR

The success of Siri, Alexa, and the like can only benefit IVR solutions
Interact, Posted 24 Apr 2017 - Summer 2017 Issue

Blocking Fraud in the Contact Center

Voice biometrics has proved an effective security measure, but early, robust training is crucial
Inside Outsourcing, Posted 24 Apr 2017 - Summer 2017 Issue

Virtual Assistants Make Speech Technology Relevant Worldwide

Customers everywhere are growing increasingly comfortable talking to IVAs
Voice Value, Posted 24 Apr 2017 - Summer 2017 Issue

Speech Technology Can Make the Boardroom Accessible to All

Workplaces must be opened up to those who are hearing-, sight-, and physically impaired. The speech industry can help lead the way.
In Other Words, Posted 24 Apr 2017 - Summer 2017 Issue

4 Speech Technology Standards That Need to Happen ASAP

With new technologies appearing all the time, standards must keep pace
Standards, Posted 24 Apr 2017 - Summer 2017 Issue

What Will Future User Interfaces Look Like?

As we enter the 'immersive age,' we need to prepare for a whole new way of interacting
Forward Thinking, Posted 24 Apr 2017 - Summer 2017 Issue

Speech Recognition and the Connected Car

The in-car speech experience is moving from basic command and control to natural interactions with automotive assistants
The View from AVIOS, Posted 17 Feb 2017 - Spring 2017 Issue