Speech Technology Magazine

Speech Technology News Features

KKR to Acquire Calabrio

The acquisition is expected to help Calabrio speed up its corporate growth. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 30 Aug 2016

Verint Launches Real-Time Speech Analytics

Verint Systems today unveiled several enhancements to its Real-Time Speech Analytics solution, which combines phonetic speech recognition and full transcription of calls with advanced language understanding. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 24 Aug 2016

ABI Finds Voice Critical to Smart Home

ABI Research has identified the smart home as the greatest new market for speech systems.
Speech Technology News Features, Posted 16 Aug 2016

Nuance Communications to Acquire TouchCommerce

The acquisition will unite Nuance's IVR solutions and TouchCommerce's "omnichannel" offerings under a common umbrella. (Featured on DestinationCRM.com.
Speech Technology News Features, Posted 21 Jul 2016

Speech Technology Digest

Jacada Becomes a Cisco Preferred Solution Partner

Jacada's Visual IVR is certified for use with the Cisco Unified Customer Voice Portal. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 30 Aug 2016

Nuix Expands Its eDiscovery Suite

Nuix incorporates Voci's speech-to-text engine into its eDiscovery product suite.
Speech Technology Digest, Posted 29 Aug 2016

JLG Technologies Introduces Searchable Voice

Investigator Pro 4.0 lets investigators select an inmate or called party voice and then search for that voice in other telephone calls.
Speech Technology Digest, Posted 26 Aug 2016

nVoq Brings SayIt to Canada

SayIt cloud-based speech recognition from nVoq is now available in Canada.
Speech Technology Digest, Posted 24 Aug 2016

ReadSpeaker Partners with TASKCA, WebStudy

ReadSpeaker's text-to-speech technology is helping even more disabled students with reading.
Speech Technology Digest, Posted 23 Aug 2016

CallMiner Partners with Cloud9

CallMiner and Cloud9 have forged a strategic partnership to bring customer engagement analytics to new European markets.
Speech Technology Digest, Posted 23 Aug 2016
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Speech Technology Magazine, Fall 2016 Issue

The 2016 Speech Industry Star Performers

Speech solutions are reaching new heights thanks to our Star Performers
Cover Story, Posted 01 Aug 2016 - Fall 2016 Issue Issue

The 2016 Speech Industry Luminaries

These four visionaries are behind technologies that raise the industry's profile, and its value to users
Cover Story, Posted 01 Aug 2016 - Fall 2016 Issue Issue

The 2016 Speech Industry Implementation Awards

These companies prove speech technology's value to organizations and end users
Cover Story, Posted 01 Aug 2016 - Fall 2016 Issue Issue

Columns

A Decade of Speech Technology Maturation

The industry has come a long way since our annual Speech Industry Awards debuted
Editor's Letter, Posted 01 Aug 2016 - Fall 2016 Issue Issue

With Voice Systems, Hiding Complexity Is a Must

Added functionality shouldn't equal a burden on users
Interact, Posted 01 Aug 2016 - Fall 2016 Issue Issue

Speech Technologies Are at a Tipping Point

Thanks to a convergence of technologies, seamless touch-talk-type interactions are now within reach
The View from AVIOS, Posted 01 Aug 2016 - Fall 2016 Issue Issue

Orchestrate Your Outsourced IVR Offering

Getting all the players in one room leads to harmonious solutions
Inside Outsourcing, Posted 01 Aug 2016 - Fall 2016 Issue Issue

Voice Biometrics Can Protect Against Fraud—and Ensure Customer Satisfaction

Secure customers—whether they're using your mobile app, your contact center, or your website—are happy customers
The Business Case, Posted 01 Aug 2016 - Fall 2016 Issue Issue

Is Your Voice Data Safe in the Cloud?

Cloud-based files may have less legal protections than you think
Voice Value, Posted 01 Aug 2016 - Fall 2016 Issue Issue

Data Is Indispensable— Except When It’s Not

Sometimes the right business decision is so obvious you don't need data to prove it
Interact, Posted 14 Jun 2016 - Summer 2016 Issue Issue

Thanks, Siri! Speech Technology Is Remaking Customer Interactions

The digital transformation of customer care is coming, and speech technology will be at the forefront
Voice Value, Posted 14 Jun 2016 - Summer 2016 Issue Issue