Speech Technology Magazine

Speech Technology News Features

European Project Seeks to Advance Speech in Smart Homes

The EU project "LISTEN" is working on a robust, hands-free speech control interface for smart home systems.
Speech Technology News Features, Posted 17 Jan 2017

NICE Launches Nexidia Analytics

Nexidia Analytics offers interaction analytics via omnichannel "listening" to know what customers and prospects are saying and then analyze those conversations to tailor experiences to their stated needs. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 10 Jan 2017

IBM Develops a Voice-Enabled Eldercare Robot

IBM Research and Rice University have been exploring a Watson-powered, voice-enabled robot for the elderly and their in-home caregivers.
Speech Technology News Features, Posted 08 Dec 2016

Avaya Releases IP Office Contact Center 10

Avaya today introduced IP Office Contact Center 10, the latest version of its contact center platform specifically geared toward midsized businesses but with the same advanced tools as its enterprise-level product. (Featured on SmartCustomerService.com.)
Speech Technology News Features, Posted 05 Dec 2016

Speech Technology Digest

Gryphon Enhances Speech Analytics in Sales Performance Dashboard 2.0

This major new release analyzes calls to give managers visibility into sales reps' activities.
Speech Technology Digest, Posted 17 Jan 2017

Clarabridge Tailors a Customer Solution for Banks

A comprehensive industry solution lets retail banks collect and act on customer feedback.
Speech Technology Digest, Posted 17 Jan 2017

Neiman Marcus Last Call Stores Roll Out Theatro Voice-Controlled Wearables

Sales associates use Theatro's wearables to communicate with each other and back-office systems to improve customer interactions.
Speech Technology Digest, Posted 16 Jan 2017

ReadSpeaker Adds a Spanish Voice

ReadSpeaker now offers a Spanish text-to-speech voice from rSpeak Technologies.
Speech Technology Digest, Posted 16 Jan 2017

Speech Processing Solutions to Release Philips Voice Tracer

Voice Tracer is the latest line of digital audio recorders and dictation devices.
Speech Technology Digest, Posted 11 Jan 2017

SoundHound Houndify Powers Sharp's RoBoHoN

SoundHound's technology voice-enables the new RoBoHoN robotic smartphone platform from Sharp.
Speech Technology Digest, Posted 09 Jan 2017
WEB EVENTS
Sponsored By: Roundtable on Tuesday, April 11, 2017 Register Now!
Sponsored By: Roundtable on Tuesday, May 16, 2017 Register Now!
Sponsored By: Roundtable on Tuesday, July 18, 2017 Register Now!
Sponsored By: Roundtable on Tuesday, September 12, 2017 Register Now!
Sponsored By: Roundtable on Tuesday, November 14, 2017 Register Now!
Speech Technology Magazine, Winter 2016 Issue

The Outlook for Deep Neural Networks and Speech Technology

Speech-enabled IVRs can create more humanlike interactions with DNNs
Cover Story, Posted 10 Nov 2016 - Winter 2016 Issue Issue

Avoid the Phone Slam with a Finely Tuned IVR

Tips for regularly testing and tuning speech-enabled systems
Feature, Posted 10 Nov 2016 - Winter 2016 Issue Issue

The Internet of Things: A New Evolution for Speech Technology

The onslaught of connected devices will shape the next frontier in customer engagement
Feature, Posted 10 Nov 2016 - Winter 2016 Issue Issue

Columns

Speech Technology’s Decade of Evolution

Has the technology improved during the past 10 years? Absolutely. Has it evolved enough? That's debatable.
Editor's Letter, Posted 10 Nov 2016 - Winter 2016 Issue Issue

With Voice Design, Why Don’t People Expect More?

Test participants need to experience for themselves the advantages of a new system
Interact, Posted 10 Nov 2016 - Winter 2016 Issue Issue

Doctors’ Speech Data Should Belong to Them

Vendors' privacy policies can put physicians using speech recognition in a tough spot
Voice Value, Posted 10 Nov 2016 - Winter 2016 Issue Issue

Multimedia Tech Support Translates to Great Experiences

Video, screen-sharing, and text and voice translation will be game-changers
In Other Words, Posted 10 Nov 2016 - Winter 2016 Issue Issue

Let’s Get Siri, Cortana, and Alexa to Work Together

A new W3C community group is exploring ways to make virtual assistant platforms interoperable
Standards, Posted 10 Nov 2016 - Winter 2016 Issue Issue

Why Hasn’t Speech Recognition Gotten Better?

IVR systems, whether through complacency, cost, or faulty processes, lag behind their promise
Inside Outsourcing, Posted 10 Nov 2016 - Winter 2016 Issue Issue

Interactive Text Response: A Smart Update of IVR

ITR systems let callers blend texting and talking
Forward Thinking, Posted 10 Nov 2016 - Winter 2016 Issue Issue

A Decade of Speech Technology Maturation

The industry has come a long way since our annual Speech Industry Awards debuted
Editor's Letter, Posted 01 Aug 2016 - Fall 2016 Issue Issue