Speech Technology Magazine

Speech Technology News Features

Voice Recognition Market to Reach $18.3 Billion by 2023

Research firm MarketsandMarkets upped its predictions for the value of the speech and voice recognition markets to reflect a growing use of voice biometrics in the financial sector.
Speech Technology News Features, Posted 03 Aug 2017

Voicebox Launches Linguistic Code-Switching Capability

The technology allows speech systems to draw from one language to learn another.
Speech Technology News Features, Posted 01 Aug 2017

Nuance Introduces IVR to Digital

Nuance IVR to Digital connects traditional phone and digital channels with AI-powered omnichannel solution
Speech Technology News Features, Posted 25 Jul 2017

Contact Center Analytics Market Expected to Double in Five Years

MarketsandMarkets predicts that the contact center analytics market will be worth $1.48 billion by 2022.
Speech Technology News Features, Posted 18 Jul 2017

Speech Technology Digest

CallMiner Adds Multilanguage Support

CallMiner speech analytics now supports 30 languages with PCI-compliant redaction of sensitive information. (Featured on SmartCustomerService.com.)
Speech Technology Digest, Posted 15 Aug 2017

APCO Taps IBM Watson to Report on Emergency Calls

Watson Speech-to-Text and Analytics will be used on pre-scripted content by public safety answering points (PSAPs) during emergency calls.
Speech Technology Digest, Posted 15 Aug 2017

LumenVox Partners with M&C

M&C Associates achieves LumenVox Skills certification.
Speech Technology Digest, Posted 14 Aug 2017

Winscribe Launches Winscribe Text Version 8.3

Winscribe's Text 8.3 medical document management system provides new features that enable better documentation control and improved efficiency.
Speech Technology Digest, Posted 14 Aug 2017

Voices.com Acquires Voicebank.net

The deal expands Voices.com's position in the voice-over industry and opens it to new markets.
Speech Technology Digest, Posted 10 Aug 2017

Acapela Partners with AI

Acapela Group and AI, a Japanese TTS provider, have signed a partnership for advanced multilingual speech solutions.
Speech Technology Digest, Posted 09 Aug 2017
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Speech Technology Magazine, Fall 2017 Issue

Columns

Speech Recognition Is Still Hard Work—and Reliant on People

Humans are a bigger challenge to decipher than we think we are, even for AI-equipped systems
Inside Outsourcing, Posted 27 Aug 2017 - Fall 2017 Issue

Ambiguity, the Illusion of Translation, and AI

Will artificial intelligence result in our losing something in the way we make sense of and debate the meaning of text?
Forward Thinking, Posted 27 Aug 2017 - Fall 2017 Issue

Speech Is Gaining Invisibility

But it is taking on the role of disruptor, not disruptee
Editor's Letter, Posted 27 Aug 2017 - Fall 2017 Issue

The Next Stop for the Voice-First Movement? Customer Care

The growth of Alexa, Google Assistant, and Siri means that customer care is coming (back) to the voice channel
Interact, Posted 27 Aug 2017 - Fall 2017 Issue

Human vs. Artificial Intelligence: Both Can Wind Up Winning

The best customer care speech solutions leverage machines and live agents working together
The View from AVIOS, Posted 27 Aug 2017 - Fall 2017 Issue

Voice Biometrics Can Secure Hassle-Free Caller Verification

It minimizes fraud and makes ID'ing customers an easier process. The big challenge: educating the market
The Business Case, Posted 27 Aug 2017 - Fall 2017 Issue

Voice Data Collection Must Be Transparent

Consumers need to know whether their data will be used, and for what purpose
Voice Value, Posted 27 Aug 2017 - Fall 2017 Issue

If Speech Will Help, Bring It On!

The companies bold enough to deploy speech technologies to combat fraud have seen tremendous results.
Editor's Letter, Posted 24 Apr 2017 - Summer 2017 Issue