Speech Technology Magazine


Speech Technology News Features

Speech Technology Magazine's People's Choice Awards 2019

The results of Speech Technology Magazine's People's Choice Awards voting are finally here. The people have spoken.
Speech Technology News Features, Posted 29 Apr 2019 - Spring 2019 Issue

AI for Speech, Other Uses Primary Message from NICE Interactions

Delivering and leveraging artificial intelligence throughout the contact center, including several AI-enabled speech capabilities was the theme of the NICE Interactions 2019 Conference, which drew an estimated 3,000 attendees.
Speech Technology News Features, Posted 24 Apr 2019

Verint Launches AI Blueprint

Verint announced a new offering, Verint AI Blueprint, which is designed to help companies launch conversational artificial intelligence solutions through a combination of consulting and technology.
Speech Technology News Features, Posted 17 Apr 2019

Q&A: Dahl and Normandin Explore Conversational Technology Platforms

At the 2019 SpeechTEK conference Yves Normandin of Nu Echo, Inc. and Deborah Dahl of Conversational Technologies, will present "A Comprehensive Guide to Technologies for Conversational Systems." Conference chair Jim Larson talked to Normandin and Dahl to get a sneak peek of the session, and learn about conversational system technologies.
Speech Technology News Features, Posted 05 Apr 2019

Industry Voices

Q&A: Why Call Recordings are Useless Without Analytics

We're all used to hearing that our calls may be recorded for training purposes, but most people don't give a lot of thought to what that really means--including, sometimes, the businesses doing the recording. Just like any data, your recorded calls are only useful if you can make sense of them and gain insight.
Industry Voices, Posted 16 May 2019

4 Reasons Why Purchasing with Voice is the Future

Explore four consumer trends that are driving the growth of voice intelligence in point of sale platforms.
Industry Voices, Posted 01 May 2019


Broadw.ai: Buying Broadway Tickets Out Loud

Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine
Deployments, Posted 01 Apr 2019 - Winter 2019 Issue

Toys that Talk to Kids

Toymakers are increasingly incorporating speech technology into their dinosaurs, robots, unicorns, and the like.
Deployments, Posted 17 Dec 2018 - Fall 2018 Issue

Higher Education Growth: Improving Quality Assurance with Call Recordings

HEG agents often have phone conversations with students. These calls play an important role in enrollments, but agents must adhere to strict Telephone Compliance Protection Act (TCPA) compliance guidelines and processes for efficiency. There are many opportunities for errors and compliance missteps throughout the EDU lead lifecycle — particularly during phone calls. The company needed a more efficient way of dealing with this challenge.
Deployments, Posted 12 Dec 2018

Speech Technology Digest

Verint Unveils New Voice of the Customer Cloud Solution

Verint's new Voice of Customer cloud solution's automation will enable CX leaders to drive action from a unified view of feedback from across the entire customer journey.
Speech Technology Digest, Posted 23 May 2019

VoiceSell Emerges From Stealth With $4 Million in Seed Funding

Immediate beta availability of NLP and AI-based voice e-commerce solution based on a decade of research and development; can be added to any website in minutes.
Speech Technology Digest, Posted 23 May 2019

Smartling Announces Expanded Automation Capabilities

Translation software and services company debuts new automation features and interface.
Speech Technology Digest, Posted 21 May 2019

Verint Introduces Visual Tools

Solutions provide automation storyboarding for designing next-generation automation solutions for the contact center and back office.
Speech Technology Digest, Posted 21 May 2019
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Speech Technology Magazine, Spring 2019 Issue

The AI Skills Gap

The lack of AI and machine learning talent has left employers scrambling
Cover Story, Posted 13 May 2019 - Spring 2019 Issue


NLU Results Shouldn’t Be Proprietary

A common format for natural language tools would make everyone's life easier
Standards, Posted 20 May 2019 - Spring 2019 Issue

Solving Pain Points for Newcomers Could Set You Apart

Smart vendors will think beyond AI and algorithms and find ways to solve business problems
Editor's Letter, Posted 06 May 2019 - Spring 2019 Issue

Will Speech Technology Keep Speech Free?

The technology is magical, but can be misused
Forward Thinking, Posted 29 Apr 2019 - Winter 2019 Issue

Amid the AI Fervor, a Case for Automating with a Human Touch

When bots and live agents tackle customer service together, CX and the bottom line benefit
Voice Value, Posted 15 Apr 2019 - Winter 2019 Issue

Speech Analytics and AI Is a Winning Combination

Service, quality management, and the customer journey will all see big gains
The Business Case, Posted 25 Feb 2019 - Winter 2019 Issue

Housekeeping and Homework for 2019

There's no doubt we'll have plenty to talk about in the year to come
Editor's Letter, Posted 11 Feb 2019 - Winter 2019 Issue

AAC Tech Can Help Those with Speech Disabilities Navigate Public Places

Augmentative and alternative communication puts control in the hands of people with speech disabilities, and that should be good for businesses, too
Voice Value, Posted 28 Jan 2019 - Fall 2018 Issue

Integrating TTS in Web Browsers Is Harder Than It Sounds

Text-to-speech for webpages has to tackle modern English's dizzying complexity
Standards, Posted 21 Jan 2019 - Fall 2018 Issue