Speech Technology Magazine

 

Speech Technology News Features

3 Spooky Examples of AI

Robots that thing for themselves. Chatbots that lie. Delve into the world of creepy AI, and what it can do, even if we don't want it to.
Speech Technology News Features, Posted 14 Nov 2018

Nuance Drops Support for Dragon Professional for Macs, Users Feel Left Behind

Nuance announced it will no longer support its Dragon dictation software for Mac, and users with disabilities are left wondering what their options are.
Speech Technology News Features, Posted 07 Nov 2018

Can Voice Analytics Help HR Find Better Candidates?

VoiceSense's AI-driven solution says it can streamline recruitment processes by automatically screening applicant interviews and objectively identifying top candidates.
Speech Technology News Features, Posted 31 Oct 2018

LumenVox, VoiceTrust Merge, Offer Full-Suite of Speech Tech Biometrics

LumenVox LLC and VoiceTrust GmbH are merging their businesses in what Neil MacDonald, chief commercial officer, calls a true merger of equals to provide customers with a full suite of speech technology speech biometric solutions.
Speech Technology News Features, Posted 19 Sep 2018

Industry Voices

How Text Rank Enables Extractive Summarization (Video)

Paco Nathan of O'Reilly Media's R & D Group discusses the merits of the emerging Text Rank initiative in leveraging data in NLP in this clip from SpeechTEK 2018.
Industry Voices, Posted 30 Nov 2018

Call Tracking Analytics: The Unsung Hero in Your Agency’s Marketing Arsenal

Find out why agencies need to make call tracking analytics throughout the customer journey a priority.
Industry Voices, Posted 28 Nov 2018

Deployments

NWEA: Speech Recognition Technology Evaluates Out-Loud Reading for Students

The NWEA sought a way to streamline oral evaluations to save school districts time and money while still ensuring students are on track.
Deployments, Posted 22 Oct 2018 - Summer 2018 Issue

Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training

One of the biggest challenges of call-centers is making sure customers have a good user experience—and more of than not, that comes down to the interaction they have with your agents. If there is a language barrier—or even if the agent has a heavy accent that your majority of callers have trouble understanding—that can cause user satisfaction problems. Allianz wanted to find a way to solve that problem.
Deployments, Posted 03 Oct 2018

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.
Deployments, Posted 21 May 2018 - Spring 2018 Issue

Speech Technology Digest

Verint Launches Automated Verification, a Robotics Process Automation Solution to Eliminate Manual Testing of Communications Systems

New automation solution is designed to reduce costs, as well as improve compliance and customer experience.
Speech Technology Digest, Posted 06 Dec 2018

Speechmatics Takes Language Accuracy to the Next Level

Machine learning innovation leads to Next Generation languages, with improved accuracy of up to 16%.
Speech Technology Digest, Posted 06 Dec 2018

RankMiner Takes Third-Place Finish in Innovation Program

RankMiner's AI tech offers predictive voice analytics solution for call centers.   
Speech Technology Digest, Posted 04 Dec 2018

Join “Ask the Speech Tech Experts”

Join our new Facebook Group, "Ask the Speech Tech Experts" and become a part of the speech technology community.
Speech Technology Digest, Posted 04 Dec 2018
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Speech Technology Magazine, Fall 2018 Issue

Improving Conversational Virtual Assistants with Natural Language Processing

Better audio and Big Data are among the advancements making virtual assistants better
Cover Story, Posted 05 Nov 2018 - Fall 2018 Issue

Extracting User Data from Speech Applications

Speech applications are a great source of user data, but there are questions to be considered before undertaking any data-heavy project
Feature, Posted 03 Dec 2018 - Fall 2018 Issue

Columns

Is App Development Moving Toward User Interface Management Systems?

App developers' jobs might be getting less complicated, again
Forward Thinking, Posted 26 Nov 2018 - Fall 2018 Issue

Google’s Duplex Lets a Bot Be Your Voice

Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?
The View from AVIOS, Posted 08 Oct 2018 - Summer 2018 Issue

Data Privacy Concerns Should Govern Speech Technology Industry

Security and privacy issues around voice assistants are sexy, but these concerns manifest themselves far more often in more mundane ways.
Editor's Letter, Posted 24 Sep 2018 - Summer 2018 Issue

Will AI-Powered ‘Microservices’ Bring Back Services of Old?

The Victorian era had butlers and clerks; we have speech recognition and bots.
Forward Thinking, Posted 29 Aug 2018 - Summer 2018 Issue

People with Speech Disabilities Have Accessibility Requirements, Too

Businesses should consider how to make their stores hospitable to speech-disabled patrons
Voice Value, Posted 29 Aug 2018 - Summer 2018 Issue

11 Keys to Designing Effective IVAs

Businesses and customers alike can benefit from quick, personalized, intelligent self-service.
The Business Case, Posted 15 Aug 2018 - Summer 2018 Issue

Speech Recognition Is Here (Finally). Now the Real Work Begins

Both solution buyers and providers need to stay focused on changing alliances and data security.
Inside Speech, Posted 08 Aug 2018 - Summer 2018 Issue

8 Ways Advances in Speech Recognition Will Affect Our Lives

From karaoke assistance to talking robots, here's a roundup of speech industry developments you'll be hearing about soon
Forward Thinking, Posted 30 Jul 2018 - Spring 2018 Issue
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