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News

The deal will expand the availability of Pronexus' rapid application development toolkit for IVR applications in Italy.
News Feature, Posted 10 Mar 2010

YouTube Expands Video Transcription Option for All

Listen to this article in TTS, powered by Loquendo

The move is seen as a shot in the arm for speech technologies.
News Feature, Posted 05 Mar 2010

Nuance and ZTE Establish Strategic Relationship

ZTE will ship Nuance VSuite and Nuance Vocalizer across its global mobile phone portfolio.
News Feature, Posted 03 Mar 2010

... More News Features

Caja Madrid Deploys Loquendo TTS in Tts ATMs

Loquendo technologies power Caja Madrid ATMs in eight languages.
Industry News, Posted 10 Mar 2010

Convergys Forms Alliance with Sonda in Mexico

The alliance will provide customer experience-enhancing relationship management solutions to the Mexican market.
Industry News, Posted 09 Mar 2010

... More Industry News

GM Voices Forms Partnership with SpeechStorm

GM Voices will be providing the prerecorded voices on SpeechStorm's internal demo applications and on all customer deployments.
Industry Press Release, Posted 3/3/2010

VoltDelta Answers 10 Billionth Call, most with Voice Recognition

VoltDelta has successfully handled 10 billion Directory Assistance and Enterprise Customer Care calls in North America. It has done this in just 7 years' time with 99.999% reliability.
Industry Press Release, Posted 2/23/2010

... More Industry Press Releases

Web Exclusives - Sounding Board

Social Media Meets Speech Analytics

Understanding customer behavior is important no matter the medium of choice.
Sounding Board, Posted 16 Feb 2010

Deploying Speech…Now and in the Future

Speech should be seen as a valuable user interface that should be integrated into an overall contact center solution.
Sounding Board, Posted 11 Jan 2010

Audio Data Liberation: How It Can Result in New Business Intelligence

The march toward data liberation in call centers is inevitable and unstoppable.
Sounding Board, Posted 09 Nov 2009

... More Sounding Board

UPCOMING WEB EVENTS

How Verifying Your Customers Identity Can Save You Money?

Sponsored By: Speech Technology Roundtable on Thursday, March 25, 2010 Register Now!

Putting your IVR system to the test! The importance of testing, tuning and tools

Sponsored By: Speech Technology Roundtable on Thursday, April 08, 2010 Register Now!

... More Web Events

Editorial

Security in the Cloud

Your data is secure with low-cost hosting options for voice biometrics.
Cover Story, Posted 08 Mar 2010 - March/April 2010 Issue

... More Cover Story

Vendor Deep Dive: Ribbit

Changing the Game: Ribbit enables quantum leaps in productivity.
Feature, Posted 08 Mar 2010 - March/April 2010 Issue

... More Features

This Call Center Solution Delivers

Interactive Intelligence's CIC 3.0 is making it easier for Pizza Pizza to bring tens of millions of orders to customers across Canada.
Deployments, Posted 08 Mar 2010 - March/April 2010 Issue

... More Deployments

Overheard/Underheard

Under-the-radar speech news.
FYI, Posted 08 Mar 2010 - March/April 2010 Issue

... More FYI

Columns

Aim for Customer Love

Editor's Letter, Posted 08 Mar 2010 - March/April 2010 Issue

... More Editor's Letter

Grammatically Speaking

Setting the standard for determining what a caller wants
Forward Thinking, Posted 05 Mar 2010 - March/April 2010 Issue

... More Forward Thinking

The Characters You Meet in VUI Design

Working effectively with the other personas can lead to a smoother sales pitch and buy-in process.
The Human Factor, Posted 05 Sep 2007 - September 2007 Issue

... More Human Factor

Start the Revolution Without Us

Speech is absent from the latest social networking innovations.
Industry View, Posted 10 Jan 2010 - January/February 2010 Issue

... More Industry View

Cutting the Cost of Translation

Plan for translation early in the design process.
In Other Words, Posted 01 Nov 2008 - November/December 2008 Issue

... More In Other Words

Speech Needs to Get Personal

Caller data is needed to make personalization perfect.
Inside Outsourcing, Posted 08 Mar 2010 - March/April 2010 Issue

... More Inside Outsourcing

The Modality of Last Resort

Consider the IVR avoiders as well as the supporters.
Interact, Posted 08 Mar 2010 - March/April 2010 Issue

... More Interact

Hello... Are You Still There?

Harking back to a simpler day when phones were less advanced.
Talking Tech, Posted 01 Oct 2009 - October 2009 Issue

... More Talking Tech

What Speech Can Reveal About Your Health

Adjusting analytics to determine the meaning of a cough.
The View from AVIOS, Posted 08 Mar 2010 - March/April 2010 Issue

... More A View from AVIOS

Mobility Ubiquity

Can speech make it on mobile devices?
Voice Value, Posted 08 Mar 2010 - March/April 2010 Issue

... More Voice Value

Updating the Standard for Spoken Dialogues

VoiceXML 3.0 should be out by the end of this year.
Standards, Posted 10 Jan 2010 - January/February 2010 Issue

... More Standards

Voicemail-to-Text

Speech Solutions, Posted 08 Mar 2010 - March/April 2010 Issue

... More Speech Solutions

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