Speech Technology Magazine

 

Speech Technology News Features

LumenVox, VoiceTrust Merge, Offer Full-Suite of Speech Tech Biometrics

LumenVox LLC and VoiceTrust GmbH are merging their businesses in what Neil MacDonald, chief commercial officer, calls a true merger of equals to provide customers with a full suite of speech technology speech biometric solutions.
Speech Technology News Features, Posted 19 Sep 2018

Q&A: Book Publishers Embrace Voice Technology and the Future

As voice technologies become ubiquitous, even book publishers aren't immune to the hottest trend in digital content. Speech Technology magazine recently had a chance to interview Bradley Metrock, CEO of Score Publishing, which owns and operates Digital Book World (DBW), about how voice is changing publishing. From the audiobook to Alexa, publishers are contending with the realities of a "voice-first" world.
Speech Technology News Features, Posted 13 Sep 2018

The Power of Voice in Health Care

The Voice Health Summit explores all the ways speech technology and AI are transforming healthcare.
Speech Technology News Features, Posted 09 Aug 2018

3 Ways AI is Making Your Office a Better Place to Work

Many workers are worried about losing their jobs to AI, but others are grateful for the many ways new, AI-based technologies are making their offices a better place to work.
Speech Technology News Features, Posted 25 Jul 2018

Industry Voices

Why Are Conversational Interfaces So Difficult to Build? (Video)

Artificial Solutions CEO Andy Peart discusses the complexities of building conversational interfaces that effectively map language in this clip from SpeechTEK 2018.
Industry Voices, Posted 12 Oct 2018

How to Achieve Integrated Marketing Greatness from Your Most Powerful Sales Tools: Call Intelligence and Your CRM

The customer journey has changed considerably in recent years. Now, whether it's from the web to phone or vice versa, customers are able to interact with your brand across various channels. However, this has presented a challenge for data-driven marketers: how exactly can you bridge the online-offline gap to profitably acquire customers if you can't piece their sales journey together? By integrating call intelligence and CRM systems.
Industry Voices, Posted 10 Oct 2018

Deployments

Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training

One of the biggest challenges of call-centers is making sure customers have a good user experience—and more of than not, that comes down to the interaction they have with your agents. If there is a language barrier—or even if the agent has a heavy accent that your majority of callers have trouble understanding—that can cause user satisfaction problems. Allianz wanted to find a way to solve that problem.
Deployments, Posted 03 Oct 2018

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.
Deployments, Posted 21 May 2018 - Spring 2018 Issue

FHN Drives Transcription Costs Down with M*Modal

Using M*Modal speech recognition, Freeport Health Network sees smoother clinical documentation.
Deployments, Posted 09 Apr 2018 - Winter 2018 Issue

Speech Technology Digest

VoiceVault Enters Administration, Selling Off Assets

VoiceVault, a provider of voice biometrics, has been taken over by administrators and will sell off its business and assets, according to Computer Business Review. 
Speech Technology Digest, Posted 16 Oct 2018

Better Mobile Voice Experience Needed

Overall, daily voice command technology usage is routine for only a third of users, even though 70% have tried voice once at least once. Barriers to more widespread use include privacy concerns, poor experiences using voice control and limited ownership of Internet of Things smart devices.
Speech Technology Digest, Posted 16 Oct 2018

Live Captioning Comes to Google Slides

Google announced, during Accessibility Awareness Month, that it is adding a live captioning feature to its G Suite presentation app Slides.
Speech Technology Digest, Posted 11 Oct 2018

CallQX Launches Hosted In-Queue Music and Messaging Platform for IVR and PBX Telephony Systems

Joint venture delivers fully-customized caller experiences featuring popular music, professionally-recorded voice prompts, and control for callers and contact centers.
Speech Technology Digest, Posted 11 Oct 2018
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Speech Technology Magazine, Summer 2018 Issue

2018 SPEECH LUMINARY: DANIEL POVEY

We present the thinkers and innovators who are creating new tools and approaches for speech technology—and fostering the next generation of talent. In this installment, we talk to Daniel Povey from the Center for Language and Speech processing at Johns Hopkins University.
Feature, Posted 20 Aug 2018 - Summer 2018 Issue

2018 SPEECH LUMINARY: ILANA SHALOWITZ

We present the thinkers and innovators who are creating new tools and approaches for speech technology—and fostering the next generation of talent. In this installment, we talk to Ilana Shalowitz from Wolters Kluwer Health.
Feature, Posted 05 Sep 2018 - Summer 2018 Issue

2018 SPEECH LUMINARY: MARIE METEER, PH.D.

We present the thinkers and innovators who are creating new tools and approaches for speech technology—and fostering the next generation of talent.
Feature, Posted 06 Aug 2018 - Summer 2018 Issue

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: ISRAEL DISCOUNT BANK

Letting Customers Send Their Money Where Their Mouth Is.
Feature, Posted 27 Aug 2018 - Summer 2018 Issue

2018 SPEECH TECHNOLOGY IMPLEMENTATION AWARD: SAYIN’ IT SAM

A Game Platform Helps Nonverbal Children Find Their Voice.
Feature, Posted 13 Aug 2018 - Summer 2018 Issue

Columns

Google’s Duplex Lets a Bot Be Your Voice

Thanks to the Duplex technology, Google Assistant can make simple calls on your behalf. But how much automation is too much?
The View from AVIOS, Posted 08 Oct 2018 - Summer 2018 Issue

Data Privacy Concerns Should Govern Speech Technology Industry

Security and privacy issues around voice assistants are sexy, but these concerns manifest themselves far more often in more mundane ways.
Editor's Letter, Posted 24 Sep 2018 - Summer 2018 Issue

Will AI-Powered ‘Microservices’ Bring Back Services of Old?

The Victorian era had butlers and clerks; we have speech recognition and bots.
Forward Thinking, Posted 29 Aug 2018 - Summer 2018 Issue

People with Speech Disabilities Have Accessibility Requirements, Too

Businesses should consider how to make their stores hospitable to speech-disabled patrons
Voice Value, Posted 29 Aug 2018 - Summer 2018 Issue

11 Keys to Designing Effective IVAs

Businesses and customers alike can benefit from quick, personalized, intelligent self-service.
The Business Case, Posted 15 Aug 2018 - Summer 2018 Issue

Speech Recognition Is Here (Finally). Now the Real Work Begins

Both solution buyers and providers need to stay focused on changing alliances and data security.
Inside Speech, Posted 08 Aug 2018 - Summer 2018 Issue

8 Ways Advances in Speech Recognition Will Affect Our Lives

From karaoke assistance to talking robots, here's a roundup of speech industry developments you'll be hearing about soon
Forward Thinking, Posted 30 Jul 2018 - Spring 2018 Issue

Speech Translation Helps Multilingual Conferences Express Themselves

New technology means that speech translation is quicker, more accurate, and cheaper than ever—and international conference goers will reap the benefits
In Other Words, Posted 23 Jul 2018 - Spring 2018 Issue
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