News
Big Blue brings Watson to customer service with the launch of Watson Engagement Advisor.
News Feature,
Posted 24 May 2013
Genesys further extends its cloud-based contact center solutions portfolio with proactive collections and payments, mobile marketing, and customer service applications.
News Feature,
Posted 21 May 2013
Biometric solution incorporates Intel technology.
News Feature,
Posted 15 May 2013
Technology includes multichannel and mobile capabilities.
News Feature,
Posted 08 May 2013
Customers embrace authentication of use.
News Feature,
Posted 08 May 2013
Microsoft integrates voice and video calling service into its popular email app.
News Feature,
Posted 06 May 2013
HIT-Kody Kreskowe will offer Voxware's Voice Management Suite in Poland.
Industry News,
Posted 24 May 2013
The text-to-speech application lets Windows users convert text to .wav or .mp3 audio files.
Industry News,
Posted 23 May 2013
Solution includes natural language, voice payments and speech analytics.
Industry News,
Posted 22 May 2013
The latest in the line of hand-held recorders incorporates 3D microphone technology and a new design.
Industry News,
Posted 22 May 2013
M*Modal Fluency digital dictation technology will integrate with the healthcare provider's Epic electronic health records system.
Industry News,
Posted 21 May 2013
Hosted speech-to-text applications for transcribing voice messages meet Avaya's requirements.
Industry News,
Posted 21 May 2013
Web Exclusives - Sounding Board
Adding a personal assistant will require some work, but the pay-off can be great.
Sounding Board,
Posted 20 May 2013
Speech is already making life easier every day.
Sounding Board,
Posted 22 Mar 2013
Consumer trust of IVRs is being propelled by mainstream mobile applications.
Sounding Board,
Posted 04 Jan 2013
Columns
When project teams lose sight of the big picture, users lose too.
Interact,
Posted 10 May 2013
- Summer 2013 Issue
Cross-language communication is globalizing business and affecting the world.
In Other Words,
Posted 01 May 2013
- Summer 2013 Issue
Siri may be at the forefront, but she's far from on her own.
Voice Value,
Posted 10 May 2013
- Summer 2013 Issue
It's a fine line between love-hate and love-to-hate.
Inside Outsourcing,
Posted 01 May 2013
- Summer 2013 Issue
Users seeking voice-enabled service and support have several choices.
Forward Thinking,
Posted 01 May 2013
- Summer 2013 Issue
Automotive safety calls for a holistic approach.
The View from AVIOS,
Posted 10 Feb 2013
- Spring 2013 Issue