David is responsible for the general direction and day-to-day operations of CRM magazine and Speech Technology magazine, their Web sites, weekly email newsletters, and Webinars. In addition to story assigning and editing responsibilities for each publication, he spearheads the direction of CRM’s annual Market Awards and Service Awards and Speech Technology’s Speech Industry Awards. David is also the conference program director of the annual CRM Evolution and SpeechTEK conferences, where he also presents and moderates.
A multiple award-winning writer and editor, David brings more than a decade of business and technology writing experience to CRM and Speech Technology magazines and their associated products. His articles have appeared in magazines from leading media publishers, including CMP Media, Forbes, Freedom Communications, Primedia, and Ziff Davis. David’s work has been cited in various business strategy books, including Best Face Forward: Why Companies Must Improve Their Service Interfaces with Customers (Harvard Business School Press), Return On Customer: Creating Maximum Value From Your Scarcest Resource (Doubleday), and What Women Really Want: How American Women Are Quietly Erasing Political, Racial, Class, and Religious Lines to Change the Way We Live (Simon & Schuster). David is also quoted in a variety of newspapers, including The Arizona Republic, The Chicago Tribune, and Newsday. He is also a co-author of the research report "CRM Market Forecast: 2002-2003" (Primedia) and co-author of the book Application Service Providing: The Ultimate Guide to Hiring Rather than Buying Applications (SCN Education).
David started at CRM magazine in October 2001 as a senior editor covering customer service and the contact center industry. After a stint in 2004 at American Demographics magazine, covering Generation X buying and behavioral trends, he returned to CRM in January 2005 as editor-in-chief. In August 2006, after Information Today acquired Speech Technologymagazine, David became the editorial d
irector of both publications. Prior to his first period at CRM magazine, he worked on PC Magazine’s IT Insider Series, covering CRM and wireless technology. He also served as the founding editor of Small Business Solutions Provider, a monthly supplement to Small Business Computing magazine, and as the founding online editor of the Small Business Computing and Home Office Computing Web sites. Prior to that David was the small business editor at CMP Media’s VARBusiness magazine. He received a BA in print journalism from Hofstra University.
Senior News Editor
Len is responsible for assigning and editing news stories for Speech Technology magazine and its Web site, eNewsletter, and related materials.
Len got his start in journalism more than 20 years ago. Various reporting, photography, and editing roles at several weekly newspapers in the New York metropolitan area preceded his switch to trade publishing. He has served as the managing editor at publications covering foodservice and recreational activities for U.S. military and government entities, and at college campuses around the country. Immediately prior to joining the Speech Technology staff in November 2006, he served as managing editor at Food Logistics magazine, covering the warehousing and transportation of food and related products in the retail supermarket and foodservice industry.
An award-winning writer and editor, Len is a graduate of Marist College in Poughkeepsie, N.Y., where he earned a bachelor's degree in communications, with a concentration in journalism. He also has minors in Spanish and history.
Chris Cronis is the managing editor of CRM and Speech Technology magazines, as well as SmartCustomerService.com. He’s responsible for managing the production cycle of the two magazines as well editing the front- and back-of-the-magazine columns, the Real ROI section of CRM, and the Deployments section of Speech Technology. He's also editor of the Viewpoints section of destinationCRM.com.
Chris has had a 20-year career in publishing, working at magazines and newspapers covering business, technology, the movie industry, politics, food, and sports. He was most recently the managing editor of Parade magazine, the venerable Sunday supplement that reaches some 20 million readers each week.
Laura is responsible for the art direction, design, and layout of CRM magazine and Speech Technology magazine. Since joining parent company Information Today in 1992, Laura has also served as senior designer for ONLINE magazine. In addition, she is credited with redesigning many of the company's publications, including CRM magazine, Speech Technology magazine (which won an APEX Award for Best Redesign), Information Today, KM World, and The Library Resource Guide. Her book covers include The Underground Rail Road, Net Effects, and Assessing Competitive Intelligence Software. Laura's 26-plus years of design experience include 14 years at Atlantic City magazine. She also designed and produced publications for The Miss America Pageant, the LPGA, and the New Jersey Department of Tourism. Laura has received several design accolades for her work on CRM and Speech Technology magazines including 2008, 2007, and 2006 APEXs (Awards for Publication Excellence) from Communications Concepts; 2007 and 2006 Tabbie Awards from the Trade, Association and Business Publications International; the 2007 Award of Excellence from the ASBPE; and the 2004 American Graphic Design Award.
Publisher, Speech Technology magazine
Information Today, Inc.
523 Wellington Way, Ste 345
Lexington, KY 40503
859-278-2223, Ext. 104
1-212-251-0608, Ext. 106
Marketing Manager, Events & Circulation
Sheila joined the Speech Technology Media team in August 2004 and is responsible for the circulation of Speech Technology magazine and event marketing for SpeechTEK. Previously, Sheila was a marketing and event coordinator for Roche Harbor Resort in the San Juan Islands and the Osthoff Resort in Elkhart Lake, Wis.
Contact Sheila for the following:
SpeechTEK or Speech Technology magazine Marketing
Speech Technology magazine circulation
Mailing or email list removal