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			Coming October 16, 2008 Economic Crisis Accelerates Growth in Speech Solutions Datamonitor's Daniel Hong, Lead Analyst, Voice Business presents a compelling view of the increasing demand for hosted speech and the market drivers that play a hand in the growth. From this new research you will learn how economic weakness and cost pressures drive demand for speech, where speech recognition fits within offshore, nearshore, and onshore contact center strategies, and the ROI model that helps you determine if you should consider hosted or an on premise solution. Sponsored by: Voxify This is a FREE E-Broadcast event! Register Today! or Click Here for more information.
			Coming October 29, 2008 Get Smart About On-Demand Voice Services Join us for a fresh look at your most important customer contact channel: the phone. Forrester Research will provide guidance on using voice technology to meet your customers' ever changing expectations. Tellme will share its thinking on how to develop a true picture of the economic returns from deploying and maintaining an IVR solution. Sponsored by: Tellme This is a FREE E-Broadcast event! Register Today! or Click Here for more information.

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For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:

Sarah Fortney Integrated Marketing Manager Email: sarah@infotoday.com Toll-Free: 877-993-9767 Direct: 859-278-2223

La Shawn Fugate Integrated Marketing Manager Email: lashawn@infotoday.com Toll-Free: 877-993-9767 Direct: 859-278-2223

			Changing the Customer Experience with Speech Solutions: Customer Conversations Voxify invites you to listen to customers in a thought-provoking discussion on changing the customer experience with speech solutions. You will learn the business drivers and customer service initiatives that underlie the decision to implement speech solutions, and how the resulting applications have changed their customer's experience. Sponsored by: Voxify Original Broadcast Date: Sep. 25, 2008
			Delivering High Speed Customer Service — Optimizing customer service interactions with automation and speech applications Learn the value from using speech to optimize your customer interactions to drive higher business performance, increase automation rates and improve your customer satisfaction. This webinar explore will explore using speech application, customer surveys and caller analysis to understand the voice of the customer and delivering a rewarding customer experience. Sponsored by: West Corporation Original Broadcast Date: Aug. 06, 2008
			Interaction Analysis: Utilizing Customer Interactions as a Strategic Asset Join Autonomy etalk on July 30th to discover how you can take advantage of the latest state-of-the-art technologies and solutions for the contact center. This event will provide an overview of the functionalities, benefits and business value of speech analytics. Sponsored by: Autonomy etalk Original Broadcast Date: Jul. 30, 2008
			Leveraging Customer Interactions to Enhance Data-Driven Business Decisions with NICE Interaction Analytics This webinar, delivered by NICE a leading provider of call center optimization solutions, will highlight how you can leverage NICE's Interaction Analytics to meet your business objectives. Topics to be discussed include the solution's multi-dimensional analytics as well as customer case studies. Sponsored by: NICE Systems, Inc. Original Broadcast Date: Jul. 23, 2008
			The Power of Personalization - Using Personalized Speech Self-Service to Thrive and Compete Contact centers, despite being the front-end of many organizations, will face the pinch as enterprises will need to reduce costs fast, yet maintain high standards - all while trying to generate revenue. How an organization manages and maintains its customer relationships is more important than ever before. The key to survival is the ability to position all contact channels to drive efficiencies, improve customer relationships and grow revenues. This webinar examines the role of personalized speech self-service in helping you thrive and compete in this environment. Sponsored by: Convergys Corporation Original Broadcast Date: Jul. 09, 2008
			Glimpse of the Future: Outbound IVR Aphrodite Brinsmead of Datamonitor will give you a glimpse of the future and reveal new research on Outbound IVR and its effectiveness in improving customer satisfaction. "Outbound IVR" is the term for a speech application that calls a customer. Sponsored by: Voxify Original Broadcast Date: Jun. 26, 2008
			Take Control of the Customer Experience: Leveraging the power of Multi-Channel Customer Interaction Data Join this web event to learn how to use your customer interaction data to improve the customer experience. Convergys, a global leader in relationship management, will show you that adding a data-driven approach to analysis of the customer experience is critical to an effective relationship management strategy. Sponsored by: Convergys Original Broadcast Date: Feb. 27, 2008
			Take Control of the Customer Experience: Leveraging the power of Multi-Channel Customer Interaction Data Join this web event to learn how to use your customer interaction data to improve the customer experience. Convergys, a global leader in relationship management, will show you that adding a data-driven approach to analysis of the customer experience is critical to an effective relationship management strategy. Sponsored by: Convergys Original Broadcast Date: Feb. 27, 2008

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For information on sponsoring a Speech Technology magazine Web Event, please click here to download our sponsorship packet (PDF Format) or contact:

Sarah Fortney Integrated Marketing Manager Email: sarah@infotoday.com Toll-Free: 877-993-9767 Direct: 859-278-2223

La Shawn Fugate Integrated Marketing Manager Email: lashawn@infotoday.com Toll-Free: 877-993-9767 Direct: 859-278-2223