Innovative Vision: Putting Client’s ROI First at a Call Center
30 Dec 2019
Executives at Innovative Vision sought to extend the company's portfolio of call center services by offering a range of marketable data that clients could analyze and put to use as needed. For that to happen, however, Innovative Vision would first need to record and analyze all customer interactions. Summatti's AI platform was there to answer the call.
Broadw.ai: Buying Broadway Tickets Out Loud
01 Apr 2019
Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine
Toys that Talk to Kids
17 Dec 2018
Toymakers are increasingly incorporating speech technology into their dinosaurs, robots, unicorns, and the like.
Higher Education Growth: Improving Quality Assurance with Call Recordings
12 Dec 2018
HEG agents often have phone conversations with students. These calls play an important role in enrollments, but agents must adhere to strict Telephone Compliance Protection Act (TCPA) compliance guidelines and processes for efficiency. There are many opportunities for errors and compliance missteps throughout the EDU lead lifecycle — particularly during phone calls. The company needed a more efficient way of dealing with this challenge.
NWEA: Speech Recognition Technology Evaluates Out-Loud Reading for Students
22 Oct 2018
The NWEA sought a way to streamline oral evaluations to save school districts time and money while still ensuring students are on track.
Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training
03 Oct 2018
One of the biggest challenges of call-centers is making sure customers have a good user experience—and more of than not, that comes down to the interaction they have with your agents. If there is a language barrier—or even if the agent has a heavy accent that your majority of callers have trouble understanding—that can cause user satisfaction problems. Allianz wanted to find a way to solve that problem.
Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience
21 May 2018
When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.
FHN Drives Transcription Costs Down with M*Modal
09 Apr 2018
Using M*Modal speech recognition, Freeport Health Network sees smoother clinical documentation.
Garanti Bank Guarantees Customer Loyalty With NICE
26 Mar 2018
The vendor's Interaction Analytics helped the Turkish bank cut collection complaints by nearly 15 percent.
Philips Voice Technology Helps Law Firm Dismiss Frustration
10 Nov 2017
Attorneys and other employees handle dictations more efficiently using Philips Pocket Memo and SpeechExec
BoomTown Builds Valuable Insights from Voice Conversations with Invoca
10 Nov 2017
The B2B real estate software company increased conversions and ROI with call intelligence
Georgia Tourism Voicemails Transcribed to Emails
24 Apr 2017
A custom voicemail-to-email app allows tourism centers to respond quickly to voicemails left after hours and during busy times
Dragon Medical One Dictates Big Savings for Edward-Elmhurst Health
03 Apr 2017
The healthcare provider cuts costs and time requirements with the speech recognition solution
ReadSpeaker Expands Learning Options at York Technical College
17 Feb 2017
With text-to-speech, the school's students learn how they want
AI Anna Delivers Fashionable Interactions for JustFab Callers
10 Nov 2016
Interactions' conversational virtual assistant improves the online fashion retailer's call containment by 35 percent
VocalVision and Junior Blind Help Visually Impaired Agents Go to Work
15 Feb 2016
Software that reads aloud graphical images—as well as numbers and text—brings visually impaired agents into the contact center
eBay Finds a NICE Way to Save
09 Nov 2015
NICE Systems' Interaction Analytics helps eBay dramatically cut average handling times
Speech Technology Speeds Police Response
08 May 2015
Philips's dictation and transcription technology helps a Minnesota police force increase efficiency and reduce costs
Rx Outreach Finds VoltDelta Is the Cure for Its IVR Blues
08 May 2015
The nonprofit prescription provider finds relief with improved speech recognition and better outbound capabilities
Nuance Natural Language Solution Helps U.K. Telecom Hear What Customers Are Saying
02 Feb 2015
TalkTalk realizes increased contact center efficiency, plus $5 million in savings.