Interest Mounts for Emotion Detection

Speech analytics are getting better at identifying emotional states, but challenges remain.

Analytics Turns Its Sights on Interactions

A growing number of use cases in the contact center make the case for increased analytics.

Vertical Markets Spotlight: Speech in Financial Services

Commerce, convenience, and compliance top banking's use of voice.

Vertical Markets Spotlight: Speech in Government

Technology helps agencies better respond to citizen needs.

Uncover Hidden Gems in Your CX Data with AI by NICE

Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now

To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)

Analytics Is All the Rage

Thanks to innovations in AI, cloud computing, and NLP, advancements in speech analytics have been fast and furious.

The Rise (and Risks) of Speech Synthesis Applications

The use cases for synthetic voice abound, but companies will need to guard against malicious actors.

Making the Case for an Intelligent Virtual Agent

As self-service solutions become more desirable, IVAs find their place.

The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity

Cloud-delivered speech services are the future, and that future will require a lot of thought.