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Virtual Assistants

Virtual assistants like Siri and Alexa are application programs that understand natural language voice commands and completes tasks for the user. See below for the latest news, trends, and solutions about virtual assistants.

Features

The Low-Code/No-Code Movement Builds in Speech Technology

Programming speech applications is becoming easier for people outside the IT department.

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2022 Speech Industry Award Winner: LivePerson Centers on Conversational AI

LivePerson has been developing conversational technologies since its founding in 1995. A central piece in its technology portfolio for the past few years has been the Conversational Cloud, which the New York-based company launched in August 2020.

2022 Speech Industry Award Winner: NICE Powers Contact Centers with AI

When it comes to cloud contact center solutions, one could easily make the case that NICE CXone is among the leading integrated platforms. And in the past year, NICE really boosted performance and functionality with a slew of artificial intelligence-based capabilities powered by its Enlighten AI engine.

Industry Voices

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

Debunking the Most Common Myths in Voice Technology

Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one. 

Does Your Intelligent Assistant Really Understand You?

Intelligent virtual assistants still need improvements, analysts conclude after five leading systems are put to the test.

Wake Words Will Soon See a Resurgence

As consumers get more accustomed to using voice interfaces, wake words will become more prominent.

Columns

Why Can’t Speech Tech Have a New York Accent?

With a population of 8.8 million within the five boroughs, and nearly 19 million if you include the suburbs, one would be hard-pressed to call the New York metro area a small subset of any U.S. population group.

The AI Contact Center Is Finally Here

Natively integrated capabilities abound in core contact center functions.

Reality Isn’t Sci-Fi—It’s More Startling

Speech tech, like all tech, keeps getting more mind-blowing.

Real-Time Guidance: Help for Agents and Customers

These AI solutions listen to and understand both sides of the conversation.

Speech Technology Reports and Research

Active Voice Biometric Authentication - What Is It and How To Use It

Sponsored by LumenVox

Learn More about Contact Center AI!

Sponsored by Observe.AI

Buyers Guide: Selecting the Right Real-Time Coaching Solution for Your Contact Center

Sponsored by Verint

How Call Progress Analysis Optimizes Call Routing

Sponsored by LumenVox

Virtual Assistants Companies and Suppliers