As Speech Translation Advances, Barriers Continue to Fall

Technology improvements have pushed speech translation out to a smaller world

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

How IVR with a Human Touch is Changing Healthcare

By putting "the human touch" into its IVR, executives at Wolters Kluwer Health are finding patients to be more responsive to automated calls, thereby reducing staffing costs and improving patient care.

Planned Parenthood Proves Chatbots Can Provide Answers to Tough Questions

Planned Parenthood introduced Roo, a chatbot that answers the sometimes embarrassing questions of teens and young adults who might otherwise not have access to science-based sexual education.

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Social Workers and AI: How New Voice Tech Can Save Lives

Artificial intelligence in voice analysis can detect larger behavioral patterns that could indicate an underlying problem.

Humanizing Voice Technology to Connect with Patients

Wolters Kluwer Health turned to VUI to keep patients engaged, on-track and, ultimately, healthy. Along the way, the team also discovered empathy in technology.

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

Speech Technology in the Midst of the Coronavirus

This is the time for speech technology—and all online communication technologies—to leap into action

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.