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Travel/Hospitality

The travel and hospitality industries are finding new, innovative uses for speech technologies in every corner of the industry. See below for news and trends about companies that serve airlines, hotels, auto rentals, restaurants, rail services, bus line, travel agencies, logistics companies, and more.

Features

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

Would You Like Fries With That? Speech Technology at the Drive-Thru

McDonald's recent acquisition of Apprente was big news, but voice-ordering is nothing new to the world of fast-food. This move just goes to show how important speech technology will be in the future of QSRs.

Harman and IBM Watson Introduce Voice-Enabled Cognitive Rooms

Voice-enabled in-room concierge capabilities tap IBM Watson to deliver information and services in hotel, hospital, and conference rooms.

IBM and Hilton Field Test a Robot Concierge

Connie is Hilton's robot concierge that incorporates IBM's Watson cognitive computing and speech APIs to help hotel guests.

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Video: How to Circumvent the Limitations of Traditional Conversational IVR

Twilio Director of AI/ML Nico Acosta discusses the advantages of AI-driven conversational IVR platforms like Twilio Autopilot over old-school 0-9 systems for improved CX and business efficiency in this clip from his keynote at SpeechTEK 2019.

Video: Rules-Based Chatbot Design, Part 2: Visual Representation and Support

Aspect's Andreas Volmer discusses the value of visually representing conversational flow logic in chatbot design, and explores the advantages of a language-based approach over a statistically based approach in this clip from SpeechTEK 2018.

Columns

Sakhr's Arabic Language Buddy

This is an iPhone application that gets it right.

Speech Technology Reports and Research

Analytics Initiatives that Quickly Produce Significant Impacts

Sponsored by Calabrio

How to Leverage AI Behavioral Models to Maintain Customer Satisfaction with Work-From-Home Agents

Sponsored by NICE Nexidia

Harnessing the Power of Voice AI: Best Practices

Sponsored by Observe.AI

Choosing the Right Voice AI Platform

Sponsored by Observe.AI

Travel/Hospitality Companies and Suppliers