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User Experience Design

The design of user experience (UX) for speech technologies cannot be forgotten and must focus on maximizing usability and the user interface. See below for the latest UX news, trends, and solutions.

Features

2021 Speech Industry Award Winner: Sensory Is Living on the Edge

Privacy is a top consumer concern these days, and Sensory has it covered. The speech technology provider is a pioneer in embedded software, or speech on the edge, and addresses the privacy issue in a number of ways.

2021 Speech Industry Award Winner: TTEC Takes Over the Government

TTEC Holdings, an Englewood, Colo.-based customer experience technology and services provider, has been busy on the acquisition front in the past year, scooping up both Avtex and VoiceFoundry.

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

Industry Voices

Mitigating TDMA Noise in Microphone Lines

Here are a few countermeasures that designers can incorporate to mitigate TDMA noise without affecting the signals.

Transforming Customer Interactions with Conversational Insight

Rethinking Voice in a Digital World

For years, investments in the voice channel have taken a backseat to digital. But thanks to the rise of IoT devices and AI-driven conversational experiences in the consumer realm, organizations must rethink the role of voice.

Video: Implications of a Speech UI

Grand Studio Lead Designer Diana Deibel discusses the ethical implications of speech UIs and remaining cognizant of the inherent human elements of speech and conversation in this clip from her presentation at SpeechTEK 2019.

Columns

Breakthroughs in Speech Are Just Beginning

Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry

5G Presents Opportunities for Everyone, and That’s the Problem

It's a landmark for the enterprise—including criminal ones

The Internet of Things Needs a Lingua Franca

With the proliferation of smart speakers, voice interaction with home devices is becoming increasingly common, and on the horizon are voice interactions with an ever greater number of smart environments—cities, offices, classrooms, factories, and healthcare settings. Developers will need to be on the same page

Voice-First User Interfaces Speak to the Omnichannel Future

Screen- and voice-oriented devices are becoming one and the same

Speech Technology Reports and Research

The Past, Present, and Future of Speech Recognition 

Sponsored by Deepgram

The Hidden Potential of Automatic Speech Recognition

Sponsored by Deepgram

What Exactly is the True Omnichannel Experience?

Sponsored by Spitch

Battling Contact Center Regulatory Non-Compliance with Voice Biometrics

Sponsored by Spitch

User Experience Design Companies and Suppliers