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A Q&A with Barry Cooper, NICE's CX Division Head

Barry Cooper sat down with CRM magazine writer Phillip Britt at the recent NICE Interactions conference in Las Vegas for a one-on-one interview. (Featured on DestinationCRM.com.)

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Speech Tech Columns

Medical Diagnosis Applications Are the Frontier of Speech Tech

AI-based voice apps can help in the early diagnosis of disorders such as Parkinson's and Alzheimer's.

Speaking of Speech Tech’s Future, It Suddenly Arrived

Let's not take all of this progress for granted.

The Future Is Bright for the CCaaS Sector

These expanded platforms have altered the WEM competitive landscape.

Post-Retirement, Speech Tech Projects Await

What will I do if I stop working? What won't I do

Speech Tech Case Studies & Market Spotlights

Southwest Recovery Services Achieves 10X ROI with Skit.ai's Inbound Voice AI Solution

Southwest Recovery automated inbound consumer calls with Skit.ai's voice AI solution.

Market Spotlight: Hotels Offer a Room for Voice Assistants

As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.

Market Spotlight: Retail Eyes a Sharp Increase in Voice-Assisted Shopping

While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.

Speech Technology Reports and Research

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