The Contact Center Supervisor Workspace Gets a Makeover

From analytics to Copilot, this desktop is supercharged.

Recognizing Atypical Speech Is ASR’s Achilles’ Heel

Accessibility can't be an afterthought.

Voice Assistant Technology Struggles with Monetization

Alexa, Siri, and the like are popular but not profitable.

The Brain-Computer Interface: The Frontier of Speech Tech

BCI offers hope for assistive technologies that help people who can no longer articulate speech.

The Rise (and Risks) of Speech Synthesis Applications

The use cases for synthetic voice abound, but companies will need to guard against malicious actors.

Why Speech Tech Is Key to a Well-Rounded Metaverse

Voice adds an exciting fourth dimension to 3-D virtual worlds.

NLP and Data Statements: Let’s Speak the Right Language(s)

‘Natural' language processing must not mean ‘English' language processing

Building the Next Generation of ASR: Speech Emotion Recognition Apps

Getting rich real-world data is critical, but it's only half the battle.

Speech Emotion Recognition: The Next Step in the User Experience

Enhancing speech technology's emotional quotient will do wonders for human-machine interactions. The first in a two-part series.

Digital Assistants and Privacy: Artificial Intelligence Weighs in

AI has some thoughts about whether it knows too much about you

Mitigating Bias in Speech Recognition Systems

The fault, dear Siri, is not in our voices, but in our choices

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech

Interface and data security challenges remain, however

Smart Speakers Should Embrace Privacy by Design

Privacy concerns are to be expected with always-on devices that are passively listening to your most intimate conversations. But media reports of employees and contractors of Amazon and Apple listening to such voice recordings have escalated such concerns.

Security Threats to Speech Apps in the Age of Deep Fakes

As machine learning marches forward, we are becoming aware of the dangers of "deep fakes" generated by deep learning algorithms. Not surprisingly, machines can be both the problem and the solution.

What’s Your Enterprise Strategy for Voice Applications?

It matters who your target is

Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer

AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare

Speech Technology’s Continually Evolving Confidence Game

Advances in cognitive computing seek to improve on traditional rules-based algorithms and probability models—but the latter still know their stuff

Companies Will Need to Make the Most of #VoiceFirst

Voice will become the interface of choice in industries far outside consumer electronics, and the possibilities are endless.

Speech Processing or Natural Language Understanding? You Be the Judge

Both are important, but in today's increasingly voice-first world, which one is more so?