The Contact Center Supervisor Workspace Gets a Makeover
From analytics to Copilot, this desktop is supercharged.
Recognizing Atypical Speech Is ASR’s Achilles’ Heel
Accessibility can't be an afterthought.
Voice Assistant Technology Struggles with Monetization
Alexa, Siri, and the like are popular but not profitable.
The Brain-Computer Interface: The Frontier of Speech Tech
BCI offers hope for assistive technologies that help people who can no longer articulate speech.
The Rise (and Risks) of Speech Synthesis Applications
The use cases for synthetic voice abound, but companies will need to guard against malicious actors.
Why Speech Tech Is Key to a Well-Rounded Metaverse
Voice adds an exciting fourth dimension to 3-D virtual worlds.
NLP and Data Statements: Let’s Speak the Right Language(s)
‘Natural' language processing must not mean ‘English' language processing
Building the Next Generation of ASR: Speech Emotion Recognition Apps
Getting rich real-world data is critical, but it's only half the battle.
Speech Emotion Recognition: The Next Step in the User Experience
Enhancing speech technology's emotional quotient will do wonders for human-machine interactions. The first in a two-part series.
Digital Assistants and Privacy: Artificial Intelligence Weighs in
AI has some thoughts about whether it knows too much about you
Mitigating Bias in Speech Recognition Systems
The fault, dear Siri, is not in our voices, but in our choices
Voice Interfaces and Contactless Interactions
A shift in our preferences toward eliminating or reducing touchpoints seems inevitable
Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech
Interface and data security challenges remain, however
Smart Speakers Should Embrace Privacy by Design
Privacy concerns are to be expected with always-on devices that are passively listening to your most intimate conversations. But media reports of employees and contractors of Amazon and Apple listening to such voice recordings have escalated such concerns.
Security Threats to Speech Apps in the Age of Deep Fakes
As machine learning marches forward, we are becoming aware of the dangers of "deep fakes" generated by deep learning algorithms. Not surprisingly, machines can be both the problem and the solution.
What’s Your Enterprise Strategy for Voice Applications?
It matters who your target is
Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer
AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare
Speech Technology’s Continually Evolving Confidence Game
Advances in cognitive computing seek to improve on traditional rules-based algorithms and probability models—but the latter still know their stuff
Companies Will Need to Make the Most of #VoiceFirst
Voice will become the interface of choice in industries far outside consumer electronics, and the possibilities are endless.
Speech Processing or Natural Language Understanding? You Be the Judge
Both are important, but in today's increasingly voice-first world, which one is more so?