Voice Interfaces and Contactless Interactions
A shift in our preferences toward eliminating or reducing touchpoints seems inevitable
Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech
Interface and data security challenges remain, however
Smart Speakers Should Embrace Privacy by Design
Privacy concerns are to be expected with always-on devices that are passively listening to your most intimate conversations. But media reports of employees and contractors of Amazon and Apple listening to such voice recordings have escalated such concerns.
Security Threats to Speech Apps in the Age of Deep Fakes
As machine learning marches forward, we are becoming aware of the dangers of "deep fakes" generated by deep learning algorithms. Not surprisingly, machines can be both the problem and the solution.
What’s Your Enterprise Strategy for Voice Applications?
It matters who your target is
Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer
AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare
Speech Technology’s Continually Evolving Confidence Game
Advances in cognitive computing seek to improve on traditional rules-based algorithms and probability models—but the latter still know their stuff
Companies Will Need to Make the Most of #VoiceFirst
Voice will become the interface of choice in industries far outside consumer electronics, and the possibilities are endless.
Speech Processing or Natural Language Understanding? You Be the Judge
Both are important, but in today's increasingly voice-first world, which one is more so?
The Next Stop for the Voice-First Movement? Customer Care
The growth of Alexa, Google Assistant, and Siri means that customer care is coming (back) to the voice channel
Voice-First Bots and the Future of IVR
The success of Siri, Alexa, and the like can only benefit IVR solutions
With Voice Design, Why Don’t People Expect More?
Test participants need to experience for themselves the advantages of a new system
With Voice Systems, Hiding Complexity Is a Must
Added functionality shouldn't equal a burden on users
Data Is Indispensable— Except When It’s Not
Sometimes the right business decision is so obvious you don't need data to prove it
The Designer as Customer
When an IVR pro gets flummoxed by IVRs, design lessons ensue
Car Interfaces Are in Desperate Need of Attention
Thinking like a tech company is the key to getting it right
Rules of Design Engagement
Share design thinking for the most effective buy-in.
In Praise of User Research
Consider this solution to reel in elusive answers.
Spam Calls: The New Outbound Problem
An increase in junk calls requires added vigilance by legitimate firms.
A Foolish Consistency in User Interfaces
When serving customers, a little change can be a good thing.