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Mitigating Bias in Speech Recognition Systems

The fault, dear Siri, is not in our voices, but in our choices

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech

Interface and data security challenges remain, however

Smart Speakers Should Embrace Privacy by Design

Privacy concerns are to be expected with always-on devices that are passively listening to your most intimate conversations. But media reports of employees and contractors of Amazon and Apple listening to such voice recordings have escalated such concerns.

Security Threats to Speech Apps in the Age of Deep Fakes

As machine learning marches forward, we are becoming aware of the dangers of "deep fakes" generated by deep learning algorithms. Not surprisingly, machines can be both the problem and the solution.

What’s Your Enterprise Strategy for Voice Applications?

It matters who your target is

Healthcare CX Is Increasingly Fraught, but Speech Tech Provides an Answer

AI-powered bots, armed with natural language understanding, are giving vital help to users navigating healthcare

Speech Technology’s Continually Evolving Confidence Game

Advances in cognitive computing seek to improve on traditional rules-based algorithms and probability models—but the latter still know their stuff

Companies Will Need to Make the Most of #VoiceFirst

Voice will become the interface of choice in industries far outside consumer electronics, and the possibilities are endless.

Speech Processing or Natural Language Understanding? You Be the Judge

Both are important, but in today's increasingly voice-first world, which one is more so?

The Next Stop for the Voice-First Movement? Customer Care

The growth of Alexa, Google Assistant, and Siri means that customer care is coming (back) to the voice channel

Voice-First Bots and the Future of IVR

The success of Siri, Alexa, and the like can only benefit IVR solutions

With Voice Design, Why Don’t People Expect More?

Test participants need to experience for themselves the advantages of a new system

With Voice Systems, Hiding Complexity Is a Must

Added functionality shouldn't equal a burden on users

Data Is Indispensable— Except When It’s Not

Sometimes the right business decision is so obvious you don't need data to prove it

The Designer as Customer

When an IVR pro gets flummoxed by IVRs, design lessons ensue

Car Interfaces Are in Desperate Need of Attention

Thinking like a tech company is the key to getting it right

Rules of Design Engagement

Share design thinking for the most effective buy-in.

In Praise of User Research

Consider this solution to reel in elusive answers.

Spam Calls: The New Outbound Problem

An increase in junk calls requires added vigilance by legitimate firms.