Voice Search Sees Business Boost
09 Nov 2020
Companies are starting to use voice search for internal operations, but challenges remain.
Curbing Speech Data Overreach
01 Nov 2020
More regulation is needed to protect voice data privacy and security, experts agree
Teaching with Speech
01 Aug 2020
Voice technology has infiltrated the learning environment, improving schools for students and educators alike
As Speech Translation Advances, Barriers Continue to Fall
01 Aug 2020
Technology improvements have pushed speech translation out to a smaller world
Companies Turn to IVAs to Deal with COVID Surges
01 Aug 2020
Automated voice solutions have helped contact centers handle rising interaction volume during the pandemic
Overcoming Bias Requires an AI Reboot
01 May 2020
Biases in artificial intelligence can be mitigated with multiple programmers
Speech Continues to Advance in the Contact Center
01 May 2020
Companies should look to further automate customer service with voice technologies
Marketers Need to Optimize for Voice Search
01 May 2020
The voice channel presents unique opportunities and challenges for marketers
Speech Technology's 2020 People's Choice Awards
01 May 2020
The votes are in. You have spoken!
The State of the Speech Technology Industry
07 Feb 2020
Artificial intelligence is improving almost every aspect of the speech industry.
The State of Speech Engines
07 Feb 2020
Solutions are still trying to crack the conversational code
The State of Speech Developer Platforms
07 Feb 2020
Vendors focus on back-end system integration and portability
The State of Speech Analytics
07 Feb 2020
Speech analytics is at the heart of digital transformations
The State of Intelligent Virtual Assistants
07 Feb 2020
IVA vendors shift from a horizontal to a vertical focus
The State of Voice Biometrics
07 Feb 2020
Voice biometrics moves downstream
The State of Assistive Technology
07 Feb 2020
Accessibility solutions expand to new populations
The State of Artificial Intelligence
07 Feb 2020
As AI becomes ubiquitous, voice technologies improve and expand into more areas
What Speech Technology Buyers Really Want: How to Meet the Needs of Enterprise Customers
20 Jan 2020
The potential for speech technology to transform the enterprise is there, but more work is needed to improve the enterprise application development infrastructure to make buyers happy
How Speech Technologies Can Level the Playing Field
16 Dec 2019
Speech tech is a major driver behind assistive devices—ones that incorporate artificial intelligence (AI) and machine learning and benefit from faster processing speeds and internet connectivity—that are helping people with all sorts of disabilities
Transformation in the Contact Center
18 Nov 2019
Customer service has moved from call centers to a multichannel and now omnichannel customer experience approach, with cloud-based communications, well-designed IVR, and powerful reporting capabilities thanks to artificial intelligence (AI), chatbots, natural language processing (NLP), and more.