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Case Studies, Market Spotlights

Market Spotlight: Voice Dominates the Future of Consumer Electronics

As time goes on, many experts predict that consumer electronics will no longer even need screens, instead allowing consumers to use nothing more than their voices to activate and control them

Innovative Vision: Putting Client’s ROI First at a Call Center

Executives at Innovative Vision sought to extend the company's portfolio of call center services by offering a range of marketable data that clients could analyze and put to use as needed. For that to happen, however, Innovative Vision would first need to record and analyze all customer interactions. Summatti's AI platform was there to answer the call.

Market Spotlight on Retail: Voice Is Revitalizing the Shopping Experience

From online shoppers to warehouse employees, from retail associates to marketers, nearly every facet of the retail industry is being transformed by the voice revolution. In fact, it may just be the use of voice and other technologies that are keeping retail environments relevant.

Market Spotlight on Automotive: IVAs Are Popular in New Cars, but Concerns, Limits Remain

While supercars like Kit from Knight Rider are still the stuff of TV fantasy, today's automobiles are becoming smarter and smarter, and speech technologies are at the heart of this transformation.

Market Spotlight: Security

Voice biometrics is vital, and it's only the beginning. AI and speech technologies are helping drive new levels of security and pioneering new ways to keep the public safe.

Broadw.ai: Buying Broadway Tickets Out Loud

Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine

Market Spotlight: Marketing

IVAs and Chatbots Are Changing How Marketers Reach Customers

Toys that Talk to Kids

Toymakers are increasingly incorporating speech technology into their dinosaurs, robots, unicorns, and the like.

Higher Education Growth: Improving Quality Assurance with Call Recordings

HEG agents often have phone conversations with students. These calls play an important role in enrollments, but agents must adhere to strict Telephone Compliance Protection Act (TCPA) compliance guidelines and processes for efficiency. There are many opportunities for errors and compliance missteps throughout the EDU lead lifecycle — particularly during phone calls. The company needed a more efficient way of dealing with this challenge.

Market Spotlight: Toys/Robotics

Robot creators are limited only by their imaginations

NWEA: Speech Recognition Technology Evaluates Out-Loud Reading for Students

The NWEA sought a way to streamline oral evaluations to save school districts time and money while still ensuring students are on track.

Market Spotlight: Education

Speech technologies are transforming classrooms.

Allianz: Speech Analytics Identify Call Center Employees for Accent Neutralization Training

One of the biggest challenges of call-centers is making sure customers have a good user experience—and more of than not, that comes down to the interaction they have with your agents. If there is a language barrier—or even if the agent has a heavy accent that your majority of callers have trouble understanding—that can cause user satisfaction problems. Allianz wanted to find a way to solve that problem.

Bluegreen Vacations: Using Speech Analytics to Improve Customer Experience

When its customer service call volume had unexplained spikes, the resort vendor turned to CallMiner for answers.

Market Spotlight: Travel and Hospitality

Transforming the travel experience through voice

FHN Drives Transcription Costs Down with M*Modal

Using M*Modal speech recognition, Freeport Health Network sees smoother clinical documentation.

Garanti Bank Guarantees Customer Loyalty With NICE

The vendor's Interaction Analytics helped the Turkish bank cut collection complaints by nearly 15 percent.

Market Spotlight: Government

In all of these sectors of government, the technology gap is massive, largely because of a lack of funding, knowledge, or a desire for change.

Market Spotlight—Healthcare: Speech Aids in Patient Care

As speech technology gets more pervasive, expectations are high that it will go beyond dictation to contribute even further to improved health care

Philips Voice Technology Helps Law Firm Dismiss Frustration

Attorneys and other employees handle dictations more efficiently using Philips Pocket Memo and SpeechExec