Southwest Recovery Services Achieves 10X ROI with Skit.ai's Inbound Voice AI Solution
Southwest Recovery Services, a Texas-based financial services company that specializes in accounts receivable management, has achieved a tenfold return on its investment in Skit.ai's Voice AI technology for automated collections. The company adopted Skit.ai's Voice AI solution in late 2023 to automate a portion of its inbound debt collection calls and answer calls outside business hours.
The decision to leverage Skit.ai's technology proved to be a game-changer for the company. Within a few weeks after going live with the solution, Southwest Recovery reported a tenfold ROI, a 50 percent right-party contact (RPC) rate, and a 10 percent promise-to-pay (PTP) rate. The outcomes have enabled the company to offer 24/7 assistance to its consumers and boost agents' productivity.
The Voice AI solution successfully responded to consumers' inquiries and promptly transferred calls to the company's live agents whenever the consumers requested it.
"The results we've achieved so far with Skit.ai's Voice AI solution have been exceptional," said Steven Dietz, CEO of Southwest Recovery Services, in a statement. "Skit.ai, perhaps one of the best Voice AI providers in the market, enabled us to automate both inbound and outbound collection calls. So far, we've automated over 400,000 outbound collection calls and achieved a 10 times ROI on the inbound calls. We are collecting faster and more cost-effectively. We look forward to scaling our consumer interactions further with Skit.ai."
Designed specifically for the collections industry, Skit.ai's conversational Voice AI solution accelerates and streamlines debt recovery through end-to-end automation of both inbound and outbound consumer calls. The solution, powered by generative artificial intelligence, features on-call payment processing and negotiation capabilities, 24/7 availability, and an ability to handle complex conversations.
"The impressive 10 times ROI we've witnessed with Southwest Recovery underscores the capabilities of our technology. We anticipate even more success as we continue to grow and expand our product offerings in the coming months," said Sourabh Gupta, founder and CEO of Skit.ai, in a statement.