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Intelligent Agents

Intelligent agents--a program or bot able to autonomously gather information or perform a service--are transforming the way people work and live, and are the basis for the digital assistants millions of people use every day. See below for the latest development news, trends, and solutions on Intelligent Agents.

Features

Building a Voice Brand Is a Sound Policy

As more marketing moves to audio channels, companies need a unified voice.

The Top Speech Technologies and Vendors: The 2021 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2021 Speech Industry Award Winner: Deepgram Applies AutoML to Automatic Speech Recognition

Like AppTek, San Francisco-based Deepgram, also joined CallMiner's Open Voice Transcription Standard (OVTS) as a founding member, but that is just one of the many partnerships it signed in the past year to advance its speech recognition capabilities.

2021 Speech Industry Award Winner: Microsoft Buys Big with Nuance

Nuance had long been considered an acquisition target, and Microsoft finally pulled off a deal in April worth $19.7 billion. Microsoft reportedly plans to use Nuance's technology to augment its cloud products for healthcare, which were launched last year.

Industry Voices

Debunking the Most Common Myths in Voice Technology

Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one. 

Does Your Intelligent Assistant Really Understand You?

Intelligent virtual assistants still need improvements, analysts conclude after five leading systems are put to the test.

Connect to Customers with the Help of Google, Amazon, and Apple

Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.

Customer Support Predictions for 2020

Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.

Columns

An Open Letter to Voice Agent Platform Developers

You're at the vanguard of a burgeoning movement.

The Ongoing Effort for Interoperable IVAs

Intelligent virtual assistants now have billions of users. When will they be platform-independent?

Speech Technology's Invaluable Assist

Our extraordinary assistive speech technologies were years in the making.

The Future of Intelligent Voice Assistants

Will you have one voice assistant or many? Which model will dominate?

Speech Technology Reports and Research

The Definitive Guide to Speech Recognition

Sponsored by Deepgram

The Secret to Having a Highly Accurate Auto Dialer

Sponsored by LumenVox

How to “Mod” Your Own Speech Recognition Engine

Sponsored by Mod9 Technologies

Rethinking Voice in the Customer Experience Paradigm

Sponsored by Verint

Intelligent Agents Companies and Suppliers