Intelligent virtual assistants still need improvements, analysts conclude after five leading systems are put to the test.
Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.
The holiday season isn't always "the most wonderful time of the year" for contact centers. Fortunately, speech-enabled technologies are playing a vital role in helping customer support organizations thrive over the holidays,