Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one.
Intelligent virtual assistants still need improvements, analysts conclude after five leading systems are put to the test.
Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.