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Intelligent Agents

Intelligent agents--a program or bot able to autonomously gather information or perform a service--are transforming the way people work and live, and are the basis for the digital assistants millions of people use every day. See below for the latest development news, trends, and solutions on Intelligent Agents.

Features

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

2022 Speech Industry Award Winner: LivePerson Centers on Conversational AI

LivePerson has been developing conversational technologies since its founding in 1995. A central piece in its technology portfolio for the past few years has been the Conversational Cloud, which the New York-based company launched in August 2020.

2022 Speech Industry Award Winner: NICE Powers Contact Centers with AI

When it comes to cloud contact center solutions, one could easily make the case that NICE CXone is among the leading integrated platforms. And in the past year, NICE really boosted performance and functionality with a slew of artificial intelligence-based capabilities powered by its Enlighten AI engine.

Vertical Markets Spotlight: Speech in Retail

Purchases and checkouts top the uses for retailers' voice assistants.

Industry Voices

AI Voice: Working with, Not Against, Humans

Companies can leverage automated voice in new ways, building fuller, more authentic connections with their audiences.

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Debunking the Most Common Myths in Voice Technology

Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one. 

Columns

Why Can’t Speech Tech Have a New York Accent?

With a population of 8.8 million within the five boroughs, and nearly 19 million if you include the suburbs, one would be hard-pressed to call the New York metro area a small subset of any U.S. population group.

The AI Contact Center Is Finally Here

Natively integrated capabilities abound in core contact center functions.

Reality Isn’t Sci-Fi—It’s More Startling

Speech tech, like all tech, keeps getting more mind-blowing.

Real-Time Guidance: Help for Agents and Customers

These AI solutions listen to and understand both sides of the conversation.

Speech Technology Reports and Research

Active Voice Biometric Authentication - What Is It and How To Use It

Sponsored by LumenVox

Learn More about Contact Center AI!

Sponsored by Observe.AI

How Call Progress Analysis Optimizes Call Routing

Sponsored by LumenVox

Introducing Next Generation Automatic Speech Recognition

Sponsored by LumenVox

Intelligent Agents Companies and Suppliers