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Inside Speech

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

Speech Recognition Has Finally Come of Age. Now What?

Relying on the likes of Amazon and Google presents challenges for buyers and providers alike

Speech Recognition Is Here (Finally). Now the Real Work Begins

Both solution buyers and providers need to stay focused on changing alliances and data security.

With Voice Design, Putting Callers First Is Always a Best Practice

VUI best practices come and go, but a customer-friendly framework never goes out of style

It’s Time for an End to ‘Speech-Disabled’ IVRs

Too many callers are greeted by dressed-up DTMF or overly ambitious speech offerings. Either way, they're being ill-served.