Are the Brakes About to Be Applied to Speech-Enabled AI?

AI in the contact center has proved useful, but privacy issues loom.

Real-Time Transcription Serves an Immediate Need (or Lots of Them)

Contact centers are seeing all kinds of potential use cases,

Large Language Models Are Suddenly All the Talk in Speech Technology

A few considerations before going all in on the hype.

ChatGPT: Why the Hype and How Does It Affect Speech Technology?

The AI chatbot is a fascinating step forward, and soon it could be much more,

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity

Cloud-delivered speech services are the future, and that future will require a lot of thought.

Real-Time Speech Transcription Spells Out Contact Center Excellence

This former nice-to-have is becoming increasingly critical for agent training.

Designing a Speech Interface? Learn From Web Design Fails

The annoyances and mistakes on websites can provide valuable lessons.

Speech Technology's Invaluable Assist

Our extraordinary assistive speech technologies were years in the making.

The Microsoft-Nuance Alliance: A Curative for Caregiver Conversations?

Nuance's enhanced cloud offerings could aid healthcare-focused analytics

Speech Technology as Hyperpolyglot? Soon, That Will Be No Hype

The ability to converse in multiple languages is a big business advantage, and speech solutions are working on the problem.

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

Speech Recognition Has Finally Come of Age. Now What?

Relying on the likes of Amazon and Google presents challenges for buyers and providers alike

Speech Recognition Is Here (Finally). Now the Real Work Begins

Both solution buyers and providers need to stay focused on changing alliances and data security.

With Voice Design, Putting Callers First Is Always a Best Practice

VUI best practices come and go, but a customer-friendly framework never goes out of style

It’s Time for an End to ‘Speech-Disabled’ IVRs

Too many callers are greeted by dressed-up DTMF or overly ambitious speech offerings. Either way, they're being ill-served.