New Omnichannel Offerings Share the Power of NLU
Natural language understanding is enabling a budding omnichannel revolution.
The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity
Cloud-delivered speech services are the future, and that future will require a lot of thought.
Real-Time Speech Transcription Spells Out Contact Center Excellence
This former nice-to-have is becoming increasingly critical for agent training.
Designing a Speech Interface? Learn From Web Design Fails
The annoyances and mistakes on websites can provide valuable lessons.
Speech Technology's Invaluable Assist
Our extraordinary assistive speech technologies were years in the making.
The Microsoft-Nuance Alliance: A Curative for Caregiver Conversations?
Nuance's enhanced cloud offerings could aid healthcare-focused analytics
Speech Technology as Hyperpolyglot? Soon, That Will Be No Hype
The ability to converse in multiple languages is a big business advantage, and speech solutions are working on the problem.
Amid the Pandemic, Speech Technologies Expand the Telehealth Options
The telehealth approach is now providing treatments across the healthcare spectrum
Speech Recognition Has Finally Come of Age. Now What?
Relying on the likes of Amazon and Google presents challenges for buyers and providers alike
Speech Recognition Is Here (Finally). Now the Real Work Begins
Both solution buyers and providers need to stay focused on changing alliances and data security.
With Voice Design, Putting Callers First Is Always a Best Practice
VUI best practices come and go, but a customer-friendly framework never goes out of style
It’s Time for an End to ‘Speech-Disabled’ IVRs
Too many callers are greeted by dressed-up DTMF or overly ambitious speech offerings. Either way, they're being ill-served.