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Speech Tech Columns

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

7 Ways to Avoid Code Rework for Language Translation

Code is logical, organized. Unfortunately for developers, language is less so.

Medical Practices Don’t Want to Be Pushed to the Cloud

Security/privacy concerns and administrative burdens plague cloud-based medical speech recognition.

The Rise (and Risks) of Speech Synthesis Applications

The use cases for synthetic voice abound, but companies will need to guard against malicious actors.

Speech Tech Case Studies & Market Spotlights

Market Spotlight: Hotels Offer a Room for Voice Assistants

As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.

Market Spotlight: Retail Eyes a Sharp Increase in Voice-Assisted Shopping

While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.

Market Spotlight: Nonprofits Use Speech to Their Benefit

With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.

Speech Technology Reports and Research

Enlighten AI for Customer Satisfaction

Sponsored by NICE

How AI Speech Models Work

Sponsored by Deepgram

Learn More About These Speech Recognition Use Cases

Sponsored by Deepgram

Learn How Customer Sentiment Affects Your Bottom Line

Sponsored by Verint

Are you looking for an ASR system that can handle background noise and garbled audio?

Sponsored by Deepgram

Why is average handle time important in your contact center?

Sponsored by Observe.AI