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Speech Tech Columns

A Tangled Web of Intelligent Assistants

Getting them all to cooperate would tap their incredible potential

Speech Technology Can Help Revive Indigenous Languages

Speech-to-speech translation can make education, media, and business more linguistically inclusive.

Digital Assistants and Privacy: Artificial Intelligence Weighs in

AI has some thoughts about whether it knows too much about you

When IVRs Discriminate: A Case Study

What happened when a plaintiff took on a big telecom. The first in a two-part series.

Speech Tech Case Studies & Market Spotlights

Market Spotlight on Financial Services: Customers Talk Up Voice Banking’s Benefits

Voice-activated banking was first made available to consumers in 2014 when ING introduced a voice interface named Inge for its mobile banking app. Since then, consumers have been forcing a technology revolution that financial institutions have not been able to hold back—or only do so at their own peril.

Market Spotlight: Voice Dominates the Future of Consumer Electronics

As time goes on, many experts predict that consumer electronics will no longer even need screens, instead allowing consumers to use nothing more than their voices to activate and control them

Innovative Vision: Putting Client’s ROI First at a Call Center

Executives at Innovative Vision sought to extend the company's portfolio of call center services by offering a range of marketable data that clients could analyze and put to use as needed. For that to happen, however, Innovative Vision would first need to record and analyze all customer interactions. Summatti's AI platform was there to answer the call.

Market Spotlight on Retail: Voice Is Revitalizing the Shopping Experience

From online shoppers to warehouse employees, from retail associates to marketers, nearly every facet of the retail industry is being transformed by the voice revolution. In fact, it may just be the use of voice and other technologies that are keeping retail environments relevant.

Speech Technology Reports and Research

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