Speech Technology - comprehensive, independent coverage of information impacting speech technologies

Video: More Targeted Knowledge Can Improve Today's VAs

Conversational Technologies Principal Deborah Dahl explains how more targeted enterprise knowledge could make VAs more effective in organizations in this clip from her keynote at SpeechTEK 2019.

Deborah DahlThe Editors of Speech Technology // 14 Jun 2019

In Other Words

Tradeshow Speech Accessories Translate Into Winning Event Marketing

Speech translation apps are a game changer for international sales

Sue Ellen Reager // 03 Jun 2019

Standards

NLU Results Shouldn’t Be Proprietary

A common format for natural language tools would make everyone's life easier

Deborah Dahl // 20 May 2019

Editor's Letter

Solving Pain Points for Newcomers Could Set You Apart

Smart vendors will think beyond AI and algorithms and find ways to solve business problems

Theresa Cramer // 06 May 2019

Forward Thinking

Will Speech Technology Keep Speech Free?

The technology is magical, but can be misused

Moshe Yudkowsky // 29 Apr 2019

Case Studies

Broadw.ai: Buying Broadway Tickets Out Loud

Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine

Jean Thilmany // 01 Apr 2019

Market Spotlights

Market Spotlight: Marketing

IVAs and Chatbots Are Changing How Marketers Reach Customers

Theresa Cramer // 25 Mar 2019

Case Studies

Toys that Talk to Kids

Toymakers are increasingly incorporating speech technology into their dinosaurs, robots, unicorns, and the like.

Jean Thilmany // 17 Dec 2018

Case Studies

Higher Education Growth: Improving Quality Assurance with Call Recordings

HEG agents often have phone conversations with students. These calls play an important role in enrollments, but agents must adhere to strict Telephone Compliance Protection Act (TCPA) compliance guidelines and processes for efficiency. There are many opportunities for errors and compliance missteps throughout the EDU lead lifecycle — particularly during phone calls. The company needed a more efficient way of dealing with this challenge.

Theresa Cramer // 12 Dec 2018

Speech Recognition Speech Synthesis to Uplift Adoption of Voice-directed Warehousing Solutions

Rev.com Launches Rev Automated Transcription

Artificial Solutions Launches Teneo Developers

Study Shows Two-Thirds of Consumers Prepared to Flee to Brands Offering Superior Service

Transcription Platform Brings Entire Workflow to Mobile

LabTwin’s AI-powered Digital Assistant Now Talks Back and Connects Data Sources in the Lab with New Open API

IPS Introduces Advanced Data Analytics with Voice Assist Feature

CognitiveScale Expands Relationship with Microsoft through Deeper Product Integration

Speech Analytics Aids Customer Relationships

Five Tips for Managing Voice Data in the GDPR Era

Ethics and Algorithms—Exploring the Implications of AI

The Voice Data Gap and How to Close It

Speech Technology Magazine's People's Choice Awards 2019

AI for Speech, Other Uses Primary Message from NICE Interactions

Video: How to Leverage Text-Independent Biometrics

Conversational Service Automation: The $350 Billion Industry That Will Surprise Everyone with Its Next Move

4 Reasons Why Purchasing with Voice is the Future

The Science of Conversation: Competitive Advantages Through the Call Center

How Artificial Intelligence is Transforming Human Resource Departments

Avoid Being Fooled by Parlor Tricks: The Necessity of Real-World Environment Testing for ASR

Five Tips for Managing Voice Data in the GDPR Era

Inference Solutions featured in DMG Consulting’s 2019-2020 Intelligent Virtual Agent Product and Market Report

Conversational Service Automation: The $350 Billion Industry That Will Surprise Everyone with Its Next Move

CognitiveScale Expands Relationship with Microsoft through Deeper Product Integration

Chorus.ai Unveils First Tool to Tie ROI to Sales Enablement Efforts

33% of People Plan to Invest in a Smart Home Device in the Next 3 Years