New research finds that fraud attempts in U.S. contact centers now occur every 46 seconds.
Two big challenges remain: monetization and an AI code of conduct
The evolution of the prompt box, from plain text input to sophisticated natural language understanding, has transformed user interaction.
Multi-agent collaboration is the best approach to problem solving.
The next waves of innovation in the speech technology space promise to be more transformative than ever before.
The utility comparison firm is using Gladia's speech-to-text for quality monitoring.
Time and cost savings add up.
SoundHound's technology reduces call volume and supports 100,000 calls for Apivia Courtage.
Southwest Recovery automated inbound consumer calls with Skit.ai's voice AI solution.