As technology-driven trickery becomes harder to detect, intent looms large.
Customers show a preference for helping themselves when self-service apps are up to it.
The tensions and undercurrents in the wake of genAI should be better understood.
Apps are fundamentally changing the way people access services like license renewals and tax filing, and speech technologies are playing a central role.
Southwest Recovery automated inbound consumer calls with Skit.ai's voice AI solution.
As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.
While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.
As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.