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Speech Tech Columns

Voice Assistant Technology Struggles with Monetization

Alexa, Siri, and the like are popular but not profitable.

Interaction Analytics: Listening in on the Omnichannel Customer Journey

The value of these solutions increases as they're applied to more parts of your company.

ChatGPT: Why the Hype and How Does It Affect Speech Technology?

The AI chatbot is a fascinating step forward, and soon it could be much more,

When Conversational Assistants Meet: Delegating, Mediating, and Channeling

How can voice assistants be made to cooperate with each other?

Speech Tech Case Studies & Market Spotlights

Market Spotlight: Hotels Offer a Room for Voice Assistants

As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.

Market Spotlight: Retail Eyes a Sharp Increase in Voice-Assisted Shopping

While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.

Market Spotlight: Nonprofits Use Speech to Their Benefit

With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.

Speech Technology Reports and Research

High Accuracy Voice Biometrics

Sponsored by Kardome

The Speech Recognition Buyers Guide

Sponsored by LumenVox

How to Harness AI for Killer Transcription

Sponsored by LumenVox

Opus Composable CX and the Conversational Cloud Webinar

Sponsored by LumenVox

Learn How to Free Live Agents from Repetitive Tasks with Speech-Enabled IVR

Sponsored by LumenVox

What are the benefits of unified interaction analytics?

Sponsored by Verint

Reduce Costs and Improve CX with Automated Notetaking

Sponsored by NICE

Achieve State-of-the-Art Task Accuracy, Low Latency, High Customer Satisfaction Scores

Sponsored by Gridspace