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Speech Tech Columns

Assessing IVAs: How Do You Determine Which One Is Right for You?

There's still a lack of official standards, but some promising metrics have emerged

The Microsoft-Nuance Alliance: A Curative for Caregiver Conversations?

Nuance's enhanced cloud offerings could aid healthcare-focused analytics

Interaction Analytics Bring Real-Time Guidance to Contact Centers

Thanks to AI, the solutions are powering more personalized CX.

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Speech Tech Case Studies & Market Spotlights

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.

Market Spotlight: Nonprofits Use Speech to Their Benefit

With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.

Market Spotlight on Financial Services: Customers Talk Up Voice Banking’s Benefits

Voice-activated banking was first made available to consumers in 2014 when ING introduced a voice interface named Inge for its mobile banking app. Since then, consumers have been forcing a technology revolution that financial institutions have not been able to hold back—or only do so at their own peril.

Market Spotlight: Voice Dominates the Future of Consumer Electronics

As time goes on, many experts predict that consumer electronics will no longer even need screens, instead allowing consumers to use nothing more than their voices to activate and control them

Speech Technology Reports and Research

Voice Biometrics for Agent / Caller Identification and Verification

Sponsored by Spitch

Omnichannel Virtual Assistant and Using Conversational Analytics in the Discovery Phase

Sponsored by Spitch

Learn How AI-Driven Services Helps You Out-Innovate Your Competition!

Sponsored by Observe.AI

CX and AI-Powered Virtual Assistants - Learn More!

Sponsored by Radisys

Learn How Operations Teams Monitor IVR Performance!

Sponsored by Speech-Soft Solutions

Learn More About AI-Enabled Behavior Data Models

Sponsored by NICE Nexidia

Learn How Speech Analytics Can Fuel Work-From-Home Models

Sponsored by Verint

How Can Speech Bolstered Self-Service Chatbots Help You?

Sponsored by LumenVox