Conversational Technologies Principal Deborah Dahl explains how more targeted enterprise knowledge could make VAs more effective in organizations in this clip from her keynote at SpeechTEK 2019.
Speech translation apps are a game changer for international sales
A common format for natural language tools would make everyone's life easier
Smart vendors will think beyond AI and algorithms and find ways to solve business problems
The technology is magical, but can be misused
Broadw.ai had the Broadway marketing and sales experience to know that theatergoers would find a digital ticketing agent appealing, but it needed a partner to develop its AI-based answer engine
IVAs and Chatbots Are Changing How Marketers Reach Customers
Toymakers are increasingly incorporating speech technology into their dinosaurs, robots, unicorns, and the like.
HEG agents often have phone conversations with students. These calls play an important role in enrollments, but agents must adhere to strict Telephone Compliance Protection Act (TCPA) compliance guidelines and processes for efficiency. There are many opportunities for errors and compliance missteps throughout the EDU lead lifecycle — particularly during phone calls. The company needed a more efficient way of dealing with this challenge.
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