Advanced speech synthesis, analytics, and dialogue design are improving customer and company interactions, conference speakers agree.
Humans are still suspicious of AI, even when we know what we're dealing with
Conversational self-service is moving closer to reality
AI-powered apps are employing speech as part of an all-important omnichannel approach
Interface and data security challenges remain, however
Executives at Innovative Vision sought to extend the company's portfolio of call center services by offering a range of marketable data that clients could analyze and put to use as needed. For that to happen, however, Innovative Vision would first need to record and analyze all customer interactions. Summatti's AI platform was there to answer the call.
From online shoppers to warehouse employees, from retail associates to marketers, nearly every facet of the retail industry is being transformed by the voice revolution. In fact, it may just be the use of voice and other technologies that are keeping retail environments relevant.
While supercars like Kit from Knight Rider are still the stuff of TV fantasy, today's automobiles are becoming smarter and smarter, and speech technologies are at the heart of this transformation.
Voice biometrics is vital, and it's only the beginning. AI and speech technologies are helping drive new levels of security and pioneering new ways to keep the public safe.
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