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Speech Tech Columns

When IVRs Discriminate: A Case Study

What happened when a plaintiff took on a big telecom. The first in a two-part series.

Let’s Take Action Before It’s Too Late

Has technology reached a point where it's nearly impossible to rein in, where legislation will never be able to catch up with the speed of advancing technology and innovation?

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

Speech Technology Is Not Yet Conversational Technology

The industry still lacks tools to support true conversation

Speech Tech Case Studies & Market Spotlights

Market Spotlight on Financial Services: Customers Talk Up Voice Banking’s Benefits

Voice-activated banking was first made available to consumers in 2014 when ING introduced a voice interface named Inge for its mobile banking app. Since then, consumers have been forcing a technology revolution that financial institutions have not been able to hold back—or only do so at their own peril.

Market Spotlight: Voice Dominates the Future of Consumer Electronics

As time goes on, many experts predict that consumer electronics will no longer even need screens, instead allowing consumers to use nothing more than their voices to activate and control them

Innovative Vision: Putting Client’s ROI First at a Call Center

Executives at Innovative Vision sought to extend the company's portfolio of call center services by offering a range of marketable data that clients could analyze and put to use as needed. For that to happen, however, Innovative Vision would first need to record and analyze all customer interactions. Summatti's AI platform was there to answer the call.

Market Spotlight on Retail: Voice Is Revitalizing the Shopping Experience

From online shoppers to warehouse employees, from retail associates to marketers, nearly every facet of the retail industry is being transformed by the voice revolution. In fact, it may just be the use of voice and other technologies that are keeping retail environments relevant.

Speech Technology Reports and Research

AI Heralding a New Era of Call Centers!

Sponsored by DefinedCrowd

Learn How to be a Customer Experience Leader!

Sponsored by Verint

Enabling High-Impact Remote Teamwork thru Dictation Apps!

Sponsored by Speech Processing Solutions

Providing Unbroken Audit Trails with Speech-to-Text Solutions!

Sponsored by Speech Processing Solutions

Law Firms - This Security Information is for You!

Sponsored by Speech Processing Solutions

Voice AI and Measurable KPI's

Sponsored by Observe.AI

Using ASR to Improve Customer Retention!

Sponsored by Voci Technologies

Why Finding a Security Compliant Transcription Vendor is Key!

Sponsored by Voci Technologies