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Speech Tech Columns

Conversational Assistants’ Next Step: Communities

As the apps become more ubiquitous, they'll need to interact.

Real-Time Guidance Is Key to a Great Service Experience

RTG can elevate customer interactions into relationship building sessions.

AI Is Making UCC and the Contact Center into an Increasingly Powerful Combo

Teaming up these AI-fueled solutions yields a variety of shared capabilities and benefits.

How to Make ChatGPT Usable for Enterprises

Not surprisingly, a standardized format would make the process a lot easier.

Speech Tech Case Studies & Market Spotlights

Market Spotlight: Hotels Offer a Room for Voice Assistants

As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.

Market Spotlight: Retail Eyes a Sharp Increase in Voice-Assisted Shopping

While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.

Market Spotlight: Nonprofits Use Speech to Their Benefit

With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.

Speech Technology Reports and Research

Learn How to Reduce Overhead Costs by 62% While Improving Output by 2x

Sponsored by Observe.AI

Case Study: Learn How to Achieve Above 90% Improvement in Call Categorization

Sponsored by LumenVox

Why Voice Matters for Trust and Engagement

Sponsored by WellSaid Labs

Using Speech Analytics to Monitor and Improve Agent Performance

Sponsored by Observe.AI