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Forward Thinking

Large Language Models Will Transform Conversational Assistants

Thanks to generative AI, conversational assistants will become everyday helpers.

Conversational Assistants and Privacy

Guiding principles (and potential issues) for our AI-powered future.

Conversational Assistants’ Next Step: Communities

As the apps become more ubiquitous, they'll need to interact.

It’s Time to Cross Speech Tech’s Annoying Valley

Face it: IVR systems are almost all annoying.

When Conversational Assistants Meet: Delegating, Mediating, and Channeling

How can voice assistants be made to cooperate with each other?

Attack of the Smart Bots

AI-powered bots paired with TTS could be used for nefarious purposes.

Reality Isn’t Sci-Fi—It’s More Startling

Speech tech, like all tech, keeps getting more mind-blowing.

Conversational Agents Move Toward Interoperability

On the path from garden walls to interoperable open agents.

Move over GUI, Hello SVUI

Your Voice Tells All

Speech app developers are finding ways to interpret your feelings and conditions.

An Open Letter to Voice Agent Platform Developers

You're at the vanguard of a burgeoning movement.

3 Trends That Will Shape IVA Development

Voice assistants are poised to become more specialized and less platform-specific

Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

As Voice Assistants Multiply, When Will We Get a Registry?

VARs can help tame the Wild West of voice assistants

5G Presents Opportunities for Everyone, and That’s the Problem

It's a landmark for the enterprise—including criminal ones

Beware the Limitations of Machine Learning

Systems that use only machine training will struggle with more complex requests

Will This Security Innovation Make Biometrics Obsolete?

Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?

Voice-First User Interfaces Speak to the Omnichannel Future

Screen- and voice-oriented devices are becoming one and the same