Designing a Web Site? Learn from the Speech Business—Please!

Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.

Businesses’ Voice Assistants Are Coming to a Smart Speaker Near You

Soon it will be de rigueur for every business to have its own IVA.

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

As Voice Assistants Multiply, When Will We Get a Registry?

VARs can help tame the Wild West of voice assistants

5G Presents Opportunities for Everyone, and That’s the Problem

It's a landmark for the enterprise—including criminal ones

Beware the Limitations of Machine Learning

Systems that use only machine training will struggle with more complex requests

Will This Security Innovation Make Biometrics Obsolete?

Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?

Voice-First User Interfaces Speak to the Omnichannel Future

Screen- and voice-oriented devices are becoming one and the same

Will Speech Technology Keep Speech Free?

The technology is magical, but can be misused

Is App Development Moving Toward User Interface Management Systems?

App developers' jobs might be getting less complicated, again

Will AI-Powered ‘Microservices’ Bring Back Services of Old?

The Victorian era had butlers and clerks; we have speech recognition and bots.

8 Ways Advances in Speech Recognition Will Affect Our Lives

From karaoke assistance to talking robots, here's a roundup of speech industry developments you'll be hearing about soon

What’s Next in Speech Technology? I’m Glad You Asked!

To shed light on what's coming, try looking at developer queries.

Intelligent Agents Are Poised to Change the Conversation

These apps can already understand what you say; soon they'll understand who you are and how you're feeling

Ambiguity, the Illusion of Translation, and AI

Will artificial intelligence result in our losing something in the way we make sense of and debate the meaning of text?

What Will Future User Interfaces Look Like?

As we enter the 'immersive age,' we need to prepare for a whole new way of interacting

Speech Technology as Job Creator—Not Job Replacer

Speech applications have often taken human jobs away. But could they soon lead to new opportunities?

Interactive Text Response: A Smart Update of IVR

ITR systems let callers blend texting and talking

In a Mobile World, Voice and Graphical User Interfaces Need to Blend

Developers have to design both visual and voice experiences for today's devices

Keep Bad ASR Out of My New Dumb Car

Cars equipped with the latest technology, including speech recognition, can complicate your journey