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Financial Services/Insurance

The Financial Services sector has embraced speech technology--especially the security that biometrics and caller identification solutions provide. See below for companies that offer solutions to speed access to personalized information, reduce call center costs, and automate service delivery for better customer service and employee productivity.

Features

2023 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2023 State of Speech Analytics

Growth is set to continue as demand rises and use cases abound.

The 2023 State of Voice Biometrics

AI is making both attacks and defenses more sophisticated than ever.

The Top Speech Technologies and Vendors: The 2022 Speech Industry Awards

Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Video: The Downside of Directed Dialogue NLU

Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.

Columns

3 Trends That Will Shape IVA Development

Voice assistants are poised to become more specialized and less platform-specific

Will This Security Innovation Make Biometrics Obsolete?

Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?

Omnichannel Contact Centers Embrace Speech

Suddenly, the technology is everywhere.

The Perils of PIN Proliferation

Why is secure identification so difficult?

Speech Technology Reports and Research

High Accuracy Voice Biometrics

Sponsored by Kardome

The Speech Recognition Buyers Guide

Sponsored by LumenVox

How to Harness AI for Killer Transcription

Sponsored by LumenVox

Opus Composable CX and the Conversational Cloud Webinar

Sponsored by LumenVox

Financial Services/Insurance Companies and Suppliers