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Financial Services/Insurance

The Financial Services sector has embraced speech technology--especially the security that biometrics and caller identification solutions provide. See below for companies that offer solutions to speed access to personalized information, reduce call center costs, and automate service delivery for better customer service and employee productivity.

Features

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Analytics

Technology now looks at more than what the customer said

The State of Voice Biometrics

Vendors need to respond to increasingly sophisticated threats

The State of Intelligent Virtual Assistants

IVA vendors shift from a horizontal to a vertical focus

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Video: The Downside of Directed Dialogue NLU

Omilia's Nikos Kolivas discusses the value of context and memory in delivering human-like interactions in self-service contact centers in this clip from SpeechTEK 2018.

How Conversational Self-Service Improves the Contact Center Experience (Video)

Omilia's Quinn Agen discusses the way an an end-to-end conversational approach in machine-to-human interaction helps deliver satisfying contact center experiences in this clip from SpeechTEK 2018.

Columns

Will This Security Innovation Make Biometrics Obsolete?

Public/private key cryptography relies on an exchange of unique data. Will this latest innovation change the way we think about security and make biometrics obsolete and create problems for the speech industry?

Omnichannel Contact Centers Embrace Speech

Suddenly, the technology is everywhere.

The Perils of PIN Proliferation

Why is secure identification so difficult?

Banking on Multimodality

For financial transactions, gains are seen but challenges remain.

Speech Technology Reports and Research

Strategies for Advancing Your Customer Engagement Program

Sponsored by NICE Nexidia

What is a voice-activated enterprise?

Sponsored by Verint

Enable Frictionless Interactions with TX!

Sponsored by LumenVox

Enhancing Performance Analytics with AI!

Sponsored by Observe.AI

Financial Services/Insurance Companies and Suppliers