TTEC Digital and VoxEQ Partner on Real-Time Voice Biometrics in SmartApps Cloud

TTEC Holdings, a customer experience technology and services provider, is partnering with VoxEQ to bring voice biometrics and fraud prevention to SmartApps Cloud, TTEC Digital's software for financial services companies.

The integration with VoxEQ enables financial services organizations to detect fraud in real time using voice bio-signal intelligence to assist with the verification of a caller's identity and flag potential imposters. VoxEQ's Verify solution offers comprehensive fraud protection for every call. As part of TTEC Digital's SmartApps software, it also reduces average handle time by simplifying identity verification workflows, allowing agents to focus on serving customers rather than interrogating them.

Key benefits of the TTEC Digital SmartApps integration with VoxEQ include the following:

• Enhanced authentication with analysis of voice bio-signals from the first second of a call.
• Protection for all callers, including anonymous and first-time callers.
• Detection of repeat imposters and synthetic voices, while allowing trusted synthetic use cases like voicemail systems and virtual agents.
• Privacy-first architecture with no storage of personally identifiable information or voiceprints.

"Our partnership with VoxEQ is a game-changer for our SmartApps Cloud clients," said Dave Seybold, CEO of TTEC Digital, in a statement. "We're delivering a cost-effective, scalable, AI-powered solution that brings powerful fraud ;detection to organizations of all sizes. By removing friction and enhancing caller protection, we're helping our clients build trust and deliver better experiences."

"Phone-based fraud is rising fast, and bad actors are getting smarter every day," said Jack Caven, CEO of VoxEQ, in a statement. "We're proud to join forces with TTEC Digital to bring real-time voice intelligence to the front lines of customer engagement. With seamless voice bio-signal analysis in SmartApps, contact centers can detect imposters in seconds and protect every caller — even those who've never been seen before."