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Analytics

From the call center to the doctor's office, speech analytics extract useful information about the content or the speakers. See below for the latest speech analytics news, trends, and solutions.

Features

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

The State of Speech Developer Platforms

Vendors focus on back-end system integration and portability

The State of Speech Analytics

Speech analytics is at the heart of digital transformations

Industry Voices

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Transforming Customer Interactions with Conversational Insight

The Factors That Are Driving Contact Center Leaders to Use Speech Analytics

Customer experience improvements, finding upsell and cross-sell opportunities, and ensuring regulatory compliance are the top reasons for speech analytics deployments. (Featured on SmartCustomerService.com

High-Value Verbiage Aids NLP in Predicting Consumer Behavior

What do the Marine Corps and Disney have in common? Marketers for both may have found their holy grail in an AI-powered NLP tool that predicts consumer behavior based on informal online chatter.

Columns

Breakthroughs in Speech Are Just Beginning

Our writers consulted with industry experts across the major sectors of the speech technology landscape to determine the state of the industry

Infusing AI and Speech into the Mobile Retail Customer Experience

AI-powered apps are employing speech as part of an all-important omnichannel approach

Smart Speakers Should Embrace Privacy by Design

Privacy concerns are to be expected with always-on devices that are passively listening to your most intimate conversations. But media reports of employees and contractors of Amazon and Apple listening to such voice recordings have escalated such concerns.

Tradeshow Speech Accessories Translate Into Winning Event Marketing

Speech translation apps are a game changer for international sales

Speech Technology Reports and Research

How to Leverage AI Behavioral Models to Maintain Customer Satisfaction with Work-From-Home Agents

Sponsored by NICE Nexidia

A 5-Step Process for Improving Home-based Agent Performance

Sponsored by NICE Nexidia

7 Key Strategies to Meet Increasing Demands in Your Contact Center

Sponsored by LumenVox

Transforming Customer Interactions with RPA

Sponsored by Verint

Analytics Companies and Suppliers