Analytics Articles from Speech Technology Magazine

Features

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The Editors of Speech Technology // 17 Feb 2022

The 2022 State of Speech Analytics

Analysis expands to new channels and use cases.

Phillip Britt // 17 Feb 2022

The 2022 State of Artificial Intelligence

Accuracy improves, but privacy concerns loom.

Erik J. Martin // 17 Feb 2022

Call Recording, Transcription, and Analytics Find Strength in Unity

With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.

Phillip Britt // 01 Nov 2021

Industry Voices

The Need for Continuous Speech Recognition Testing

Conversational AI and voice have to be tested to ensure that they work flawlessly.

Florian Treml // 22 Feb 2022

Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight

Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)

15 Feb 2022

Using Purpose-Built AI to Manage Consumer Complaints

Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.

NICE-Nexidia // 19 Oct 2021

Speech Recognition - The Gaming Industry's Answer to Avoiding Fines

Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages.

Nigel Cannings // 13 Jul 2021

Speech Industry News

Speech Industry Q & A

Columns

Editor's Letter

Speech Prevailed in a Year of Incredible Turmoil

As we highlight in our annual "State of the Speech Technology Industry" report, 2021 was a very good year for the speech industry.

Leonard Klie // 06 Apr 2022

Voice Value

Enduring AI-Powered Retail Trends for 2022

Digital engagement will continue to enhance retail, both in the store and online.

Nancy Jamison // 29 Mar 2022

The Business Case

Interaction Analytics: What’s Driving Adoption

IA solutions can identify the issues that are preventing good CX.

Donna Fluss // 09 Feb 2022

Inside Speech

Real-Time Speech Transcription Spells Out Contact Center Excellence

This former nice-to-have is becoming increasingly critical for agent training.

Kevin Brown // 23 Mar 2022

Speech Technology Reports and Research