Conversational AI and voice have to be tested to ensure that they work flawlessly.
Florian Treml //
22 Feb 2022
Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)
15 Feb 2022
Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.
NICE-Nexidia //
19 Oct 2021
Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages.
Nigel Cannings //
13 Jul 2021