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Analytics

From the call center to the doctor's office, speech analytics extract useful information about the content or the speakers. See below for the latest speech analytics news, trends, and solutions.

Features

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

The State of the Speech Technology Industry

Artificial intelligence is improving almost every aspect of the speech industry.

The State of Speech Developer Platforms

Vendors focus on back-end system integration and portability

The State of Speech Analytics

Speech analytics is at the heart of digital transformations

Industry Voices

Speech Technology Has a Place in Ed Tech and English Language Learning

Technology advances in speech recognition, pronunciation error detection, and speech scoring can make a huge difference in how students learn the English language.

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Transforming Customer Interactions with Conversational Insight

The Factors That Are Driving Contact Center Leaders to Use Speech Analytics

Customer experience improvements, finding upsell and cross-sell opportunities, and ensuring regulatory compliance are the top reasons for speech analytics deployments. (Featured on SmartCustomerService.com

Columns

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

Infusing AI and Speech into the Mobile Retail Customer Experience

AI-powered apps are employing speech as part of an all-important omnichannel approach

Speech Technology Reports and Research

Integrating Intelligent Assistants for a Competitive Edge!

Sponsored by Verint

CONVERSATIONAL CX: Building relationships one message at a time

Sponsored by Concentrix

Step-By-Step Guide to Proactive Call Surge Management

Sponsored by Observe.AI

Best Practices in AI from Contact Center Leaders

Sponsored by Observe.AI

Analytics Companies and Suppliers