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Analytics

From the call center to the doctor's office, speech analytics extract useful information about the content or the speakers. See below for the latest speech analytics news, trends, and solutions.

Features

2021 State of the Speech Technology Industry

The latest developments and trends in seven important sectors

The State of Speech Analytics

Technology now looks at more than what the customer said

The State of Artificial Intelligence

AI takes many forms, but they all have increased speech's usefulness

Curbing Speech Data Overreach

More regulation is needed to protect voice data privacy and security, experts agree

Industry Voices

4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now

To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)

Speech Technology and Voice Data Enable True Competitive Advantage

Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.

Speech Technology Has a Place in Ed Tech and English Language Learning

Technology advances in speech recognition, pronunciation error detection, and speech scoring can make a huge difference in how students learn the English language.

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Columns

Speech Is Up for Any Challenge

As consumers' interactions shifted to digital channels, voice has become the interface of choice for many of those interactions.

Speech Emotion Recognition: The Next Step in the User Experience

Enhancing speech technology's emotional quotient will do wonders for human-machine interactions. The first in a two-part series.

IVAs: Using AI to Serve Customers and Contact Centers

True omnichannel customer service is becoming closer to reality

Amid the Pandemic, Speech Technologies Expand the Telehealth Options

The telehealth approach is now providing treatments across the healthcare spectrum

Speech Technology Reports and Research

Strategies for Advancing Your Customer Engagement Program

Sponsored by NICE Nexidia

What is a voice-activated enterprise?

Sponsored by Verint

Enable Frictionless Interactions with TX!

Sponsored by LumenVox

Enhancing Performance Analytics with AI!

Sponsored by Observe.AI

Analytics Companies and Suppliers