With these technologies, companies are achieving deeper alignment by trading point solutions for packages from one vendor.
Phillip Britt //
01 Nov 2021
Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
The Editors of Speech Technology //
02 Aug 2021
Like AppTek, San Francisco-based Deepgram, also joined CallMiner's Open Voice Transcription Standard (OVTS) as a founding member, but that is just one of the many partnerships it signed in the past year to advance its speech recognition capabilities.
The Editors of Speech Technology //
02 Aug 2021
England-based voice specialist Red Box began the past 12 months by launching Conversa, an open enterprise voice platform that lets users listen to, share, and act on enterprise-wide audio and media data.
The Editors of Speech Technology //
02 Aug 2021
Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.
NICE-Nexidia //
19 Oct 2021
Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages.
Nigel Cannings //
13 Jul 2021
To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)
22 Mar 2021
Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.
Richard Stevenson //
10 Nov 2020
Gone are the days when adding virtual assistants was enough.
Nancy Jamison //
24 Sep 2021
Though still in its very earliest stages, edge computing is being recognized for the transformative role it could play in voice interfaces.
Leonard Klie //
30 Jul 2021
There's still a lack of official standards, but some promising metrics have emerged
Deborah Dahl //
10 Jun 2021
Thanks to AI, the solutions are powering more personalized CX.
Donna Fluss //
26 May 2021