Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
Like AppTek, San Francisco-based Deepgram, also joined CallMiner's Open Voice Transcription Standard (OVTS) as a founding member, but that is just one of the many partnerships it signed in the past year to advance its speech recognition capabilities.
England-based voice specialist Red Box began the past 12 months by launching Conversa, an open enterprise voice platform that lets users listen to, share, and act on enterprise-wide audio and media data.
TTEC Holdings, an Englewood, Colo.-based customer experience technology and services provider, has been busy on the acquisition front in the past year, scooping up both Avtex and VoiceFoundry.
Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages.
To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)
Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.
Technology advances in speech recognition, pronunciation error detection, and speech scoring can make a huge difference in how students learn the English language.
Though still in its very earliest stages, edge computing is being recognized for the transformative role it could play in voice interfaces.
There's still a lack of official standards, but some promising metrics have emerged
Thanks to AI, the solutions are powering more personalized CX.
Nuance's enhanced cloud offerings could aid healthcare-focused analytics