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Natural Language/Machine Learning/Cognitive Learning

Natural language, machine learning, and cognitive learning are the technologies that underly most Artifical Intelligence applications. Natural Language Processing (NLP) helps computers interpret and manipulate human language; Machine Learning (ML) provides systems the ability to automatically learn and improve without being explicitly programmed. Cognitive Learning (CL) combines ML and NLP. See below for the latest news and trends in NLP, ML, and CL.

Features

Teaching with Speech

Voice technology has infiltrated the learning environment, improving schools for students and educators alike

As Speech Translation Advances, Barriers Continue to Fall

Technology improvements have pushed speech translation out to a smaller world

Companies Turn to IVAs to Deal with COVID Surges

Automated voice solutions have helped contact centers handle rising interaction volume during the pandemic

Overcoming Bias Requires an AI Reboot

Biases in artificial intelligence can be mitigated with multiple programmers

Industry Voices

Voice Is Enterprises' Next Interface

Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.

Transforming Customer Interactions with Conversational Insight

Customer Support Predictions for 2020

Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.

Rethinking Voice in a Digital World

For years, investments in the voice channel have taken a backseat to digital. But thanks to the rise of IoT devices and AI-driven conversational experiences in the consumer realm, organizations must rethink the role of voice.

Columns

Automated Solutions Have Become Work-from-Home Agents, Too

Adoption and interest in AI-infused capabilities got better because things got worse

How Can Speech Technology Help?

Looking at all the ways speech recognition can step up amid the pandemic

Speech Technology Is Not Yet Conversational Technology

The industry still lacks tools to support true conversation

Mitigating Bias in Speech Recognition Systems

The fault, dear Siri, is not in our voices, but in our choices

Speech Technology Reports and Research

Integrating Intelligent Assistants for a Competitive Edge!

Sponsored by Verint

CONVERSATIONAL CX: Building relationships one message at a time

Sponsored by Concentrix

Step-By-Step Guide to Proactive Call Surge Management

Sponsored by Observe.AI

Best Practices in AI from Contact Center Leaders

Sponsored by Observe.AI

Natural Language/Machine Learning/Cognitive Learning Companies and Suppliers