Theresa is responsible for assigning, editing, and writing content for Speech Technology magazine, SpeechTechMag.com, and STM's eWeekly newsletter and its sister publication EContent. She has over a decade of experience in publishing, beginning her career at a weekly newspaper, moving on to Harper Collins Publishers, and eventually landing at EContent.
She is also the author of Inside Content Marketing. ICM takes a comprehensive look at the world of content marketing. With tips, tricks, and tools for every player in the content marketing ecosystem, ICM takes a deep dive into how teamwork leads to the success for marketers, and great content experiences for audiences.
Contact Theresa to pitch Industry Voices, case studies, news features, and to inquire about acting as a source for upcoming editorial calendar items. Email is the best way to contact her.
Chris is the managing editor of CRM and Speech Technology magazines, as well as SmartCustomerService.com. He’s responsible for managing the production cycle of the two magazines as well editing the front- and back-of-the-magazine columns, the Real ROI section of CRM, and the Deployments section of Speech Technology. He's also editor of the Viewpoints section of destinationCRM.com.
Chris has had a 20-year career in publishing, working at magazines and newspapers covering business, technology, the movie industry, politics, food, and sports. He was most recently the managing editor of Parade magazine, the venerable Sunday supplement that reaches some 20 million readers each week.
Laura is responsible for the art direction, design, and layout of CRM magazine and Speech Technology magazine. Since joining parent company Information Today in 1992, Laura has also served as senior designer for ONLINE magazine. In addition, she is credited with redesigning many of the company's publications, including CRM magazine, Speech Technology magazine (which won an APEX Award for Best Redesign), Information Today, KM World, and The Library Resource Guide. Her book covers include The Underground Rail Road, Net Effects, and Assessing Competitive Intelligence Software. Laura's 26-plus years of design experience include 14 years at Atlantic City magazine. She also designed and produced publications for The Miss America Pageant, the LPGA, and the New Jersey Department of Tourism. Laura has received several design accolades for her work on CRM and Speech Technology magazines including 2008, 2007, and 2006 APEXs (Awards for Publication Excellence) from Communications Concepts; 2007 and 2006 Tabbie Awards from the Trade, Association and Business Publications International; the 2007 Award of Excellence from the ASBPE; and the 2004 American Graphic Design Award.