Advances in speech technology are ensuring that voice continues to have a role in customer interactions.
Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one.
Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.
Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.