Overcoming Bias Requires an AI Reboot

Biases in artificial intelligence can be mitigated with multiple programmers

Speech Continues to Advance in the Contact Center

Companies should look to further automate customer service with voice technologies

Marketers Need to Optimize for Voice Search

The voice channel presents unique opportunities and challenges for marketers

Speech Technology's 2020 People's Choice Awards

The votes are in. You have spoken!

Harnessing the Power of our Next Generation Voice Solutions

Transforming Customer Interactions with Conversational Insight

Netflix's "The Circle" Provides a Glimpse into the Future of Speech Recognition

The future is now for voice recognition technology as industries from automotive to healthcare embrace the technology.

It’s Not Magic: The Importance of Data in Your Machine Learning and AI Algorithms

Algorithms cannot work well on poor training data volume - and a deficit of this data leaves the system undernourished. With more data to consume, the system can be trained better and the outcomes are then stronger.

There’s Tech for the Tough Spots

Businesses are now realizing that websites, online content, and product information need to be crafted in new ways so voice-based search engines not only recognize them but position them at the top of search results.

Voice Interfaces and Contactless Interactions

A shift in our preferences toward eliminating or reducing touchpoints seems inevitable

Speech Technology in the Midst of the Coronavirus

This is the time for speech technology—and all online communication technologies—to leap into action

Consumer Voice Apps and Smart Devices Lead the Way for Speech Tech

Interface and data security challenges remain, however