OSTF Launches vMic with Voice Technologies
OSTF's vMic noise-free contact microphone improves audio quality by analyzing voice patterns.
DSP Concepts Partners with Kakao on Mini Speaker System
DSP is offering the voice interface for Kakao's Mini Hexa Smart Speaker.
Global Language Services Market to See Modest Growth as Economy Reopens
Increasing content localization, technological advancements, and increased consolidation will shape the market for translations for the next four years, Koncept Analytics predicts.
LiveVox to Merge with Crescent Acquisition
Speech analytics and workforce optimization provider LiveVox is joining Crescent Acquisition's portfolio in an $840 million deal. (Featured on SmartCustomerService.com.)
Handsfree Health Launches WellBe Medical Alert Plus
WellBe Medical Alert Plus provides a voice assistant for seniors at home.
Observe.AI Partners with UJET
Observe.AI has become the first workforce optimization solution provider in the UJET partner ecosystem. (Featured on DestinationCRM.com.)
CEVA Launches SensPro2
CEVA's SensPro2 offers improved processing at lower power.
AWS Expands Its AI-Powered Contact Center Intelligence (CCI)
Amazon Web Services is enabling customers to leverage its artificial intelligence capabilities with their current contact center providers. (Featured on DestinationCRM.com.)
Nuance Launches Omnichannel Patient Engagement Virtual Assistant Platform
Nuance's Patient Engagement Virtual Assistant is a single, cloud-based platform to support patient journeys across engagement channels using Nuance's Intelligent Engagement AI technology.
Haptik Introduces Conversational IVR
Haptik's Conversational IVR solution has been built in partnership with Audiocodes.
DSP Concepts Partners with Cambridge Consultants to Accelerate Audio and Voice Innovation
Cambridge Consultants adds to DSP's Audio Weaver.
Pega Acquires Qurious.io for AI-Powered Speech Analytics
Qurious.io's capabilities will assist customer service agents by analyzing service calls in real time.
Khoros Acquires Topbox
New funding fuels Khoros' acquisition of Topbox, a customer experience and conversation analytics provider. (Featured on DestinationCRM.com.)
SpiceJet Selects Nuance to Launch its Pepper Voice Assistant
SpiceJet's Pepper virtual assistant is based on Nuance's Intelligent Engagement Platform.
Lucyd to Include Voice Control in Smart Glasses
Lucyd is developing the Vyrb app for voice control of its Lyte smartglasses.
BayCare Hospitals to Harness Alexa Voice Technology
BayCare Health Systems is rolling out a system that will create smart hospital rooms that can be controlled by voice.
Enghouse Acquires Altitude Software
By acquiring the contact center software provider Altitude, Enghouse is expanding its footprint in Latin regions. (Featured on DestinationCRM.com.)
Houston Methodist Implements Syllable's AI Voice Technology
Syllable is helping Houston Methodist deploy conversational assistants in its call centers.
Speech Vendors Assist with COVID Vaccines
Nuance and Genesys are among the industry leaders lending to the massive effort.
Linc Launches Promotion Support Digital Worker
Linc's Promotion Support Digital Worker helps consumers with promo code support without the need for a live agent. (Featured on DestinationCRM.com.)