Orbita Raises $9 Million in Funds to Support Conversational AI
28 May 2020
Orbita's $9 million investment will accelerate development of conversational artificial intelligence solutions for the healthcare and life sciences industries.
Datch Secures $3.2 Million for Voice-Visual AI Platform
26 May 2020
Datch will use the funding to expand the capabilities of its Voice-Visual AI assistant.
Global Speech Recognition Technology Market to Grow by $16 Billion Through 2028
26 May 2020
Global Industry Analysts expects the speech market to grow by 16 percent over the next eight years.
Talkdesk Adds Speech Analytics to Workforce Engagement Management Suite
21 May 2020
Talkdesk Speech Analytics uses natural language processing and machine learning to transcribe every call and pull out keywords, topics, sentiment, and more. (Featured on SmartCustomerService.com.)
BabbleLabs Launches Clear Edge for Developers
20 May 2020
Clear Edge for Developers provides instant access to speech enhancement and noise elimination technology.
ID R&D Releases IDFraud Contact Center
20 May 2020
IDFraud Contact Center uses voice biometrics to help telcos prevent new subscriber fraud.
Observe.ai Offers Voice AI on Genesys' AppFoundry
20 May 2020
Observe.ai's integration with Genesys Cloud enables businesses to analyze calls with sentiment analysis for compliance and quality monitoring, agent performance, and remote agent coaching in a single platform.
Aware Combines Face and Voice in Knomi Version 2.6
19 May 2020
Speaker recognition integrates with Knomi facial recognition to authenticate mobile device users.
3CLogic Partners with Observe.ai
15 May 2020
Cloud contact center provider 3CLogic is adding Observe.ai's SpeechNLP, call transcription, sentiment analysis, and quality management features.
NVIDIA Launches Jarvis for Building Conversational AI
14 May 2020
NVIDIA's Jarvis application framework enables the creation of custom, language-based AI services.
Cogito Updates Cogito Dialog with Guidance and Data Features
14 May 2020
The Cogito Dialog AI coaching is designed to support agents through higher call volumes. (Featured on SmartCustomerService.com.)
Medallia Launches Medallia Speech
13 May 2020
Medallia brings speech analytics into Medallia Experience Cloud to deliver a holistic view of the customer journey and improve call center efficiency.
YouTube Taps Rev.com as Recommended Vendor for Captioning
12 May 2020
Rev.com offers YouTube video creators true-to-video captions, seamless integration, and fast turnaround at a special discounted rate.
Echo360 Launches Transcript Editor
12 May 2020
Echo360's transcript editor allows users to edit machine-generated transcripts for video learning.
Nuance Expands Dragon Medical One to Scandinavia
12 May 2020
Nuance brings its AI-powered Dragon Medical One cloud platform to Denmark, Finland, and Sweden
Clear2Connect Coalition Strongly Opposes FCC Decision on Captioning with Automatic Speech Recognition
12 May 2020
Clear2Connect Coalition calls into question the FCC's ruling that allows telephone captioning using only speech recognition.
Chatbots Market Projected to Reach $9.17 Billion by 2025
07 May 2020
The chatbot market is projected to see compound annual growth of 22 percent over the next five years, Valuates reports.
Outreach Introduces Outreach Kaia, a Voice-Enabled Sales Assistant
05 May 2020
Outreach Kaia transcribes meeting and uses artificial intelligence to help sales reps with follow-up. (Featured on DestinationCRM.com.)
Crockpot Enables Voice-Based Cooking
04 May 2020
Crockpot has launched an Alexa-compatible slow cooker that can be programmed with voice commands.
Rev.com Launches Free Live Captions for Educators
30 Apr 2020
Rev offers free access to its speech recognition engine to support online learning accessibility and comprehension.