Daisee Is Now Available on the Genesys AppFoundry

Daisee's quality management solutions are also integrated with Genesys Cloud.

ProtoPie Introduces Full Voice Functionality Prototyping

With ProtoPie, voice interface developers can tap into the text-to-speech and speech-to-text engines already built into their browsers or operating systems. 

Red Box Launches Conversa Voice Capture Platform

Conversa provides a gateway to real-time enterprise voice and media data.

CEVA Partners with Fluent.ai on Multilingual Speech Understanding for Edge Devices

Fluent.ai's technologies for neural network-based speech-to-intent applications have been optimized for CEVA's low-power audio and sensor hub processors targeting wearables, consumer devices, and IoT.

Centerfield Adds Speech Analytics to Dugout Customer Acquisition Platform

Dugout technology platform now extends to in-person conversations and phone calls

Baidu Launches XiaoduPods Earbuds with Voice Capabilities

Baidu XiaoduPods offer built-in translation and voice search

[24]7.ai Unveils Engagement Cloud

[24]7.ai Engagement Cloud is an integrated conversational AI platform for businesses.

Voximplant Launches Voximplant Kit for No-Code Contact Center Development

With Voximplant Kit, companies can deploy omnichannel, speech-enabled contact centers in minutes. (Featured on DestinationCRM.com.)

Loom.ai Launches LoomieLive Pro for Creating Talking Avatars

LoomieLive Pro lets users create talking avatars for use on Zoom and other video communications platforms.

Call Journey Updates Australian Speech Solution 

Call Journey has released CJ V6.5, offering greater transcription accuracy

Speechmatics and Nuix Bring Speech Recognition to E-Discovery

The partnership helps transform voice data into actionable insights. 

IPC and GreenKey Partner on Dictation as a Service

Dictation as a Service is a cloud-based financial trade recording and transcription service.

Intelligent Virtual Assistant Market to Reach $50.9 Billion by 2030: TMR

A growing use of speech recognition tools are driving growth, TMR's latest report concludes.

PCI Pal Adds Speech Recognition to Agent Assist and IVR Payment

Speech recognition lets callers speak payment details securely.

Medallia Acquires Stella Connect

Medallia pulls in contact center coaching automation platform provider Stella Connect for $100 million. (Featured on SmartCustomerService.com.)

Empirix Releases Hammer Ohm for Voice Quality Testing

Hammer Ohm introduces VoiceRNA scoring to measure call quality.

Healthx Launches Conversational IVR Assistant

Healthx's Conversational IVR Assistant automates interactions with a natural language interface.

SoundHound Partners with Mastercard to Voice-Enable Fast-Food Orders

SoundHound's Houndify voice AI platform will power Mastercard's drive-through voice ordering feature for quick-service restaurants, starting with White Castle in October.

PinPoint Releases Spanish Speech Recognition for Contact Center Voice Transcriptions

PinPoint's speech-to-text provides automatic transcription of Spanish contact center recordings for analytics applications. (Featured on SmartCustomerService.com.)

Unity4 and Daisee Partner on Quality Management for Customer Interactions

The combined solution uses artificial intelligence and speech and text analytics to score interactions on communication, compliance, and conduct. (Featured on SmartCustomerService.com.)