Customer self-service solutions allow end users to access information and perform routine tasks without requiring the assistance of a live customer service representative. See below for the latest customer self-service news, trends, and solutions.
The latest developments and trends in seven important sectors
Developments come fast in a rapidly changing environment
Technology now looks at more than what the customer said
Vendors need to respond to increasingly sophisticated threats
Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.
AI has huge potential to improve and standardize customer service interactions across companies.
Contact centers, whether with human or automated attendants, have a lot to teach corporate websites about usability.
Companies are not benefiting from the shift in preference as much as they should be
True omnichannel customer service is becoming closer to reality
Adoption and interest in AI-infused capabilities got better because things got worse
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Sponsored by Speech-Soft Solutions