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Customer Self Service

Customer self-service solutions allow end users to access information and perform routine tasks without requiring the assistance of a live customer service representative. See below for the latest customer self-service news, trends, and solutions.

Features

Interest Mounts for Emotion Detection

Speech analytics are getting better at identifying emotional states, but challenges remain.

Analytics Turns Its Sights on Interactions

A growing number of use cases in the contact center make the case for increased analytics.

2022 State of the Speech Technology Industry

The latest developments and trends in seven important sectors.

The 2022 State of Intelligent Virtual Assistants

More IVA building blocks are being put into place.

Industry Voices

Conversational AI Is Finding Its Voice

The future of multilingual support lies with conversational artificial intelligence.

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

What Brings Virtual Conversations to Life?

Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.

The AI-Driven Future of Customer Service

AI has huge potential to improve and standardize customer service interactions across companies.

Columns

Conversational AI Is Becoming More Practical

As a spring conference displayed, the technology is improving and the use cases growing.

The Conversational Cloud Promises Breakthroughs, and Plenty of Complexity

Cloud-delivered speech services are the future, and that future will require a lot of thought.

People with Disabilities Helped Launch Speech Tech. Don’t Leave Them Behind

Design solutions that eliminate difficulties.

Enduring AI-Powered Retail Trends for 2022

Digital engagement will continue to enhance retail, both in the store and online.

Speech Technology Reports and Research

How AI Speech Models Work

Sponsored by Deepgram

The Definitive Guide to Speech Recognition

Sponsored by Deepgram

The What, How, and Why of Customer Sentiment

Sponsored by Verint

How AI Speech Recognition Powers NASA's Next-generation Space Tech

Sponsored by Deepgram

Customer Self Service Companies and Suppliers