Advances in AI, machine learning, natural language processing, and more fueled speech industry progress in the past year.
The Editors of Speech Technology //
15 Sep 2022
LivePerson has been developing conversational technologies since its founding in 1995. A central piece in its technology portfolio for the past few years has been the Conversational Cloud, which the New York-based company launched in August 2020.
The Editors of Speech Technology //
15 Sep 2022
When it comes to cloud contact center solutions, one could easily make the case that NICE CXone is among the leading integrated platforms. And in the past year, NICE really boosted performance and functionality with a slew of artificial intelligence-based capabilities powered by its Enlighten AI engine.
The Editors of Speech Technology //
15 Sep 2022
Speech analytics are getting better at identifying emotional states, but challenges remain.
Phillip Britt //
19 Jul 2022