Customer self-service solutions allow end users to access information and perform routine tasks without requiring the assistance of a live customer service representative. See below for the latest customer self-service news, trends, and solutions.
Biases in artificial intelligence can be mitigated with multiple programmers
Companies should look to further automate customer service with voice technologies
The voice channel presents unique opportunities and challenges for marketers
Artificial intelligence is improving almost every aspect of the speech industry.
Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
Adoption and interest in AI-infused capabilities got better because things got worse
True omnichannel customer service is becoming closer to reality
VARs can help tame the Wild West of voice assistants
Conversational self-service is moving closer to reality
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