Speech analytics are getting better at identifying emotional states, but challenges remain.
Phillip Britt //
19 Jul 2022
A growing number of use cases in the contact center make the case for increased analytics.
Phillip Britt //
19 Jul 2022
The latest developments and trends in seven important sectors.
The Editors of Speech Technology //
17 Feb 2022
More IVA building blocks are being put into place.
Paul Korzeniowski //
17 Feb 2022