AI enables contact centers to handle the high volume of interactions and related data at scale, event participants repeated throughout day one of CX Connect. (Featured on DestinationCRM.com.)
There's still a lack of official standards, but some promising metrics have emerged
Nuance's enhanced cloud offerings could aid healthcare-focused analytics
Thanks to AI, the solutions are powering more personalized CX.
As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.
With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.
Voice-activated banking was first made available to consumers in 2014 when ING introduced a voice interface named Inge for its mobile banking app. Since then, consumers have been forcing a technology revolution that financial institutions have not been able to hold back—or only do so at their own peril.
As time goes on, many experts predict that consumer electronics will no longer even need screens, instead allowing consumers to use nothing more than their voices to activate and control them
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