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Speech Tech Columns

Real-Time Guidance: Help for Agents and Customers

These AI solutions listen to and understand both sides of the conversation.

The AI Contact Center Is Finally Here

Natively integrated capabilities abound in core contact center functions.

New Omnichannel Offerings Share the Power of NLU

Natural language understanding is enabling a budding omnichannel revolution.

7 Ways to Avoid Code Rework for Language Translation

Code is logical, organized. Unfortunately for developers, language is less so.

Speech Tech Case Studies & Market Spotlights

Market Spotlight: Hotels Offer a Room for Voice Assistants

As travel slowly starts to return following COVID-19 lockdowns, hotels today need to place a strong emphasis on safety and comfort. For many, speech-enabled in-room virtual assistants are the answer.

Market Spotlight: Retail Eyes a Sharp Increase in Voice-Assisted Shopping

While voice technology has been around for a while, its use as a consumer shopping aide really only emerged just a few short years ago, starting when Amazon unleashed its first Echo device on the world.

Voice Provides a More Immersive Gaming Experience

As natural language has crept into the gaming world, gamers today can use voice as a controller, interact with characters during game play, communicate with other players in multiplayer and role-playing games, and so much more.

Market Spotlight: Nonprofits Use Speech to Their Benefit

With limited budgets and resources, many nonprofits find it difficult to adopt new technologies as quickly as for-profit entities. But that disadvantage is lessening, thanks to more affordable and accessible speech products.

Speech Technology Reports and Research

Can You Improve Customer Sentiment?

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Learn More about Contact Center AI!

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