The AI-Driven Future of Customer Service
AI has huge potential to improve and standardize customer service interactions across companies.
Speech Recognition to Unlock Huge Potential in the Future
New advancements and innovative products are on the way
Mitigating TDMA Noise in Microphone Lines
Here are a few countermeasures that designers can incorporate to mitigate TDMA noise without affecting the signals.
Speech Technology and Voice Data Enable True Competitive Advantage
Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.
Speech Recognition Just Got Supercharged
Advances in artificial language are making speech recognition a cost-saver, revenue-booster, and satisfaction-raiser.
Does Your Intelligent Assistant Really Understand You?
Intelligent virtual assistants still need improvements, analysts conclude after five leading systems are put to the test.
Wake Words Will Soon See a Resurgence
As consumers get more accustomed to using voice interfaces, wake words will become more prominent.
What is Readability? And How to Make Documents Accessible
These tips will help make sure screen readers can clearly convey your content.
Considerations for Introducing Speech Recognition Automation to Your Contact Center
Contact centers should implement speech recognition technology that benefits the business effectively and immediately without causing disruption to current processes.
The Challenges and Evolution of Modern Spoken Dialogue Systems
Conversational artificial intelligence is being democratized in the contact center, but there are some key challenges today's speech vendors must address as the technology matures.
Speech Technology Has a Place in Ed Tech and English Language Learning
Technology advances in speech recognition, pronunciation error detection, and speech scoring can make a huge difference in how students learn the English language.
Voice Is Enterprises' Next Interface
Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.
Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change
Harnessing the Power of our Next Generation Voice Solutions
Transforming Customer Interactions with Conversational Insight
Captioning and COVID-19 – Who’s Not Getting the Message?
Speech recognition offers the solution to the immediate need for captioning as COVID-19 stretches human transcriptionists to the limits.
Social Workers and AI: How New Voice Tech Can Save Lives
Artificial intelligence in voice analysis can detect larger behavioral patterns that could indicate an underlying problem.
Netflix's "The Circle" Provides a Glimpse into the Future of Speech Recognition
The future is now for voice recognition technology as industries from automotive to healthcare embrace the technology.
The Factors That Are Driving Contact Center Leaders to Use Speech Analytics
Customer experience improvements, finding upsell and cross-sell opportunities, and ensuring regulatory compliance are the top reasons for speech analytics deployments. (Featured on SmartCustomerService.com
Voice-Powered AI Ushers in the Next Chapter in CRM Evolution
As voice technologies become ubiquitous, customer interactions will never be the same.