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Industry Voices

Three Key Considerations to Enable Objectivity, Upskill Workers, and Gain Buy-In for Change

AI and automation help companies and employees move toward customer-centricity.

Four Pitfalls to Avoid When Building Compelling Voice Experiences

As voice experiences grow in popularity, here are some pitfalls developers can avoid when creating voice-focused products. 

Speech Recognition - The Gaming Industry's Answer to Avoiding Fines

Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages. 

Using AI for Conversational Intelligence Across All Channels

Modern customer experience requires all channels to be brought together with artificial intelligence.

Voice Is Next for Digital Transformation: Are You Ready?

There are no excuses for not having a voice strategy today.

The Assistant Paradigm Is Hindering the Use of Voice User Interfaces

Voice assistants can't be used for more complex user tasks because of the lack of real-time feedback.

Voice Technology is Essential to Digital Transformation

Advances in speech technology are ensuring that voice continues to have a role in customer interactions.

Where Speech Is Going and Why Security Will Be Integral in the Coming Years

As speech becomes more widespread, securing data is of paramount concern.

5 Tips for Designing, Building, and Marketing Your First Voice Technology Experience

Ideas to help companies get started and maximize their investments in voice technologies.

Debunking the Most Common Myths in Voice Technology

Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one. 

How to Build the Perfect Chatbot

The right testing considerations can make all the difference when it comes to designing an effective chatbot.

4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now

To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)

Speech Recognition Technology Adoption Doesn't Have to Be Complex

How to implement automated speech recognition technology quickly and effectively in your contact center.

Making our Voices Heard: The Growth of Voice Recognition During the Pandemic 

Voice technology has allowed people to stay connected, and the best is yet to come.

What Brings Virtual Conversations to Life?

Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.

The AI-Driven Future of Customer Service

AI has huge potential to improve and standardize customer service interactions across companies.

Speech Recognition to Unlock Huge Potential in the Future

New advancements and innovative products are on the way

Mitigating TDMA Noise in Microphone Lines

Here are a few countermeasures that designers can incorporate to mitigate TDMA noise without affecting the signals.

Speech Technology and Voice Data Enable True Competitive Advantage

Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.

Speech Recognition Just Got Supercharged

Advances in artificial language are making speech recognition a cost-saver, revenue-booster, and satisfaction-raiser.