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Industry Voices

Voice Is Enterprises' Next Interface

Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.

Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change

Harnessing the Power of our Next Generation Voice Solutions

Transforming Customer Interactions with Conversational Insight

Captioning and COVID-19 – Who’s Not Getting the Message?

Speech recognition offers the solution to the immediate need for captioning as COVID-19 stretches human transcriptionists to the limits.

Social Workers and AI: How New Voice Tech Can Save Lives

Artificial intelligence in voice analysis can detect larger behavioral patterns that could indicate an underlying problem.

Netflix's "The Circle" Provides a Glimpse into the Future of Speech Recognition

The future is now for voice recognition technology as industries from automotive to healthcare embrace the technology.

The Factors That Are Driving Contact Center Leaders to Use Speech Analytics

Customer experience improvements, finding upsell and cross-sell opportunities, and ensuring regulatory compliance are the top reasons for speech analytics deployments. (Featured on SmartCustomerService.com

Voice-Powered AI Ushers in the Next Chapter in CRM Evolution

As voice technologies become ubiquitous, customer interactions will never be the same.

Voice Search's Impact on Mobile App Development

Tips for Maximizing Voice Data

There are many aspects to tapping into voice data's capability. Here are a few ways to unlock the value. (Featured on SmartCustomerService.com.)

Connect to Customers with the Help of Google, Amazon, and Apple

Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.

Video: Benchmarking Voice Assistants, Pt. 8: Conclusions

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer present conclusions from their benchmarking tests on intelligent assistants in this clip from their presentation at SpeechTEK 2019.

High-Value Verbiage Aids NLP in Predicting Consumer Behavior

What do the Marine Corps and Disney have in common? Marketers for both may have found their holy grail in an AI-powered NLP tool that predicts consumer behavior based on informal online chatter.

Video: Benchmarking Voice Assistants, Pt. 7: Idiomatic Speech

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the seventh test in their benchmarking project, testing the intelligent assistants' understandings of slang and colloquialisms in this clip from their presentation at SpeechTEK 2019.

Voice's Expanding Role in 2020

Voice will take its place among essential technologies as user comfort grows.

Customer Support Predictions for 2020

Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.

Video: Benchmarking Voice Assistants, Pt. 6: Emotional IQ & Common Sense

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fifth and sixth tests in their benchmarking project, testing the intelligent assistants' emotional IQ and common sense in this clip from their presentation at SpeechTEK 2019.

Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges

The holiday season isn't always "the most wonderful time of the year" for contact centers. Fortunately, speech-enabled technologies are playing a vital role in helping customer support organizations thrive over the holidays,

Video: Benchmarking Voice Assistants, Pt. 5: Reasoning & Logic

Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fourth test in their benchmarking project, testing the intelligent assistants' handling of reasoning and logic in this clip from their presentation at SpeechTEK 2019.