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Voice-Powered AI Ushers in the Next Chapter in CRM Evolution
17 Feb 2020
As voice technologies become ubiquitous, customer interactions will never be the same.
Voice Search's Impact on Mobile App Development
28 Jan 2020
Tips for Maximizing Voice Data
20 Jan 2020
There are many aspects to tapping into voice data's capability. Here are a few ways to unlock the value. (Featured on SmartCustomerService.com.)
Connect to Customers with the Help of Google, Amazon, and Apple
09 Jan 2020
Building digital assistants to help customers is becoming an industry requirement, so companies should start soon if they don't already have one.
Video: Benchmarking Voice Assistants, Pt. 8: Conclusions
27 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer present conclusions from their benchmarking tests on intelligent assistants in this clip from their presentation at SpeechTEK 2019.
High-Value Verbiage Aids NLP in Predicting Consumer Behavior
25 Dec 2019
What do the Marine Corps and Disney have in common? Marketers for both may have found their holy grail in an AI-powered NLP tool that predicts consumer behavior based on informal online chatter.
Video: Benchmarking Voice Assistants, Pt. 7: Idiomatic Speech
20 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the seventh test in their benchmarking project, testing the intelligent assistants' understandings of slang and colloquialisms in this clip from their presentation at SpeechTEK 2019.
Voice's Expanding Role in 2020
19 Dec 2019
Voice will take its place among essential technologies as user comfort grows.
Customer Support Predictions for 2020
18 Dec 2019
Staying ahead of key trends can be key in helping companies create a personalized customer experience. Here are five key trends that will shape customer support in 2020.
Video: Benchmarking Voice Assistants, Pt. 6: Emotional IQ & Common Sense
13 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fifth and sixth tests in their benchmarking project, testing the intelligent assistants' emotional IQ and common sense in this clip from their presentation at SpeechTEK 2019.
Wrap it Up: How Speech Technology Helps Contact Centers Crush Holiday Challenges
11 Dec 2019
The holiday season isn't always "the most wonderful time of the year" for contact centers. Fortunately, speech-enabled technologies are playing a vital role in helping customer support organizations thrive over the holidays,
Video: Benchmarking Voice Assistants, Pt. 5: Reasoning & Logic
06 Dec 2019
Cognilytica Analysts Kathleen Walch & Ronald Schmelzer discuss the fourth test in their benchmarking project, testing the intelligent assistants' handling of reasoning and logic in this clip from their presentation at SpeechTEK 2019.