Debunking the Most Common Myths in Voice Technology
06 Apr 2021
Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one.
How to Build the Perfect Chatbot
30 Mar 2021
The right testing considerations can make all the difference when it comes to designing an effective chatbot.
4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now
22 Mar 2021
To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)
Speech Recognition Technology Adoption Doesn't Have to Be Complex
09 Mar 2021
How to implement automated speech recognition technology quickly and effectively in your contact center.
Making our Voices Heard: The Growth of Voice Recognition During the Pandemic
16 Feb 2021
Voice technology has allowed people to stay connected, and the best is yet to come.
What Brings Virtual Conversations to Life?
02 Feb 2021
Speech recognition must be dynamic and adapt to real-time dialogue shifts to best serve customers.
The AI-Driven Future of Customer Service
14 Dec 2020
AI has huge potential to improve and standardize customer service interactions across companies.
Speech Recognition to Unlock Huge Potential in the Future
01 Dec 2020
New advancements and innovative products are on the way
Mitigating TDMA Noise in Microphone Lines
16 Nov 2020
Here are a few countermeasures that designers can incorporate to mitigate TDMA noise without affecting the signals.
Speech Technology and Voice Data Enable True Competitive Advantage
10 Nov 2020
Speech technology could enable a true competitive advantage for businesses across sectors, but data shows that while business leaders would like to take advantage of the technology, many barriers still exist.
Speech Recognition Just Got Supercharged
03 Nov 2020
Advances in artificial language are making speech recognition a cost-saver, revenue-booster, and satisfaction-raiser.
Does Your Intelligent Assistant Really Understand You?
06 Oct 2020
Intelligent virtual assistants still need improvements, analysts conclude after five leading systems are put to the test.
Wake Words Will Soon See a Resurgence
29 Sep 2020
As consumers get more accustomed to using voice interfaces, wake words will become more prominent.
What is Readability? And How to Make Documents Accessible
08 Sep 2020
These tips will help make sure screen readers can clearly convey your content.
Considerations for Introducing Speech Recognition Automation to Your Contact Center
21 Jul 2020
Contact centers should implement speech recognition technology that benefits the business effectively and immediately without causing disruption to current processes.
The Challenges and Evolution of Modern Spoken Dialogue Systems
13 Jul 2020
Conversational artificial intelligence is being democratized in the contact center, but there are some key challenges today's speech vendors must address as the technology matures.
Speech Technology Has a Place in Ed Tech and English Language Learning
08 Jun 2020
Technology advances in speech recognition, pronunciation error detection, and speech scoring can make a huge difference in how students learn the English language.
Voice Is Enterprises' Next Interface
26 May 2020
Voice remains the sturdiest bridge between employees, customers and enterprises, and that's why it will continue gaining momentum and prove to be the next critical interface.
Solutions that are the Critical Lifeline of Insight Especially in Time of Rapid Change
05 May 2020
Harnessing the Power of our Next Generation Voice Solutions
04 May 2020