How Speech Recognition Can Improve Efficiency in Marketing
26 Apr 2022
Marketing doesn't suck, but speech recognition could make it better. Here's how.
The Need for Continuous Speech Recognition Testing
22 Feb 2022
Conversational AI and voice have to be tested to ensure that they work flawlessly.
Customer Service Must Adapt to Expanded Touchpoints for Voice of the Customer Insight
15 Feb 2022
Companies need to supplement traditional surveys with speech and text analytics. (Featured on SmartCustomerService.com.)
The Risks Posed by Biases in Voice and AI
09 Nov 2021
Artificial intelligence is still a novel concept with its own unique benefits and flaws. This is how it will integrate into sales, marketing, and customer interactions.
Companies Are Investing in Voice, But They're Ignoring the Real Problem
02 Nov 2021
For voice to be truly effective, it needs to be tested in real-world environments.
Anatomy of an AI-Powered Voice Assistant
26 Oct 2021
Conversational AI will be one of the leading technologies to radically evolve how businesses interact with their partners and customers.
Using Purpose-Built AI to Manage Consumer Complaints
19 Oct 2021
Artificial intelligence can identify interactions that contain complaints and suggest ways to mitigate them.
With the Convenience of Voice Technology Comes Great Responsibility
12 Oct 2021
Voice processing on device could solve the industry's data privacy challenges.
Three Key Considerations to Enable Objectivity, Upskill Workers, and Gain Buy-In for Change
03 Aug 2021
AI and automation help companies and employees move toward customer-centricity.
Four Pitfalls to Avoid When Building Compelling Voice Experiences
20 Jul 2021
As voice experiences grow in popularity, here are some pitfalls developers can avoid when creating voice-focused products.
Speech Recognition - The Gaming Industry's Answer to Avoiding Fines
13 Jul 2021
Speech recognition is processor intensive, but a well-engineered, highly tuned GPU-powered system can decrease costs and allow gaming companies to train the system to cope with customers' specific languages.
Using AI for Conversational Intelligence Across All Channels
01 Jul 2021
Modern customer experience requires all channels to be brought together with artificial intelligence.
Voice Is Next for Digital Transformation: Are You Ready?
22 Jun 2021
There are no excuses for not having a voice strategy today.
The Assistant Paradigm Is Hindering the Use of Voice User Interfaces
01 Jun 2021
Voice assistants can't be used for more complex user tasks because of the lack of real-time feedback.
Voice Technology is Essential to Digital Transformation
25 May 2021
Advances in speech technology are ensuring that voice continues to have a role in customer interactions.
Where Speech Is Going and Why Security Will Be Integral in the Coming Years
04 May 2021
As speech becomes more widespread, securing data is of paramount concern.
5 Tips for Designing, Building, and Marketing Your First Voice Technology Experience
23 Apr 2021
Ideas to help companies get started and maximize their investments in voice technologies.
Debunking the Most Common Myths in Voice Technology
06 Apr 2021
Demand for voice-enabled devices has skyrocketed during the pandemic, and in the rush to capitalize on it, businesses can easily fall prey to common misconceptions about voice-enabled products. This piece debunks these myths one by one.
How to Build the Perfect Chatbot
30 Mar 2021
The right testing considerations can make all the difference when it comes to designing an effective chatbot.
4 Ways Speech Analytics Can Build the Contact Center of the Future Right Now
22 Mar 2021
To stay ahead in this challenging market, contact centers are turning to speech analytics technology to analyze customer interactions and ensure compliance at every step of the customer journey. (Featured on DestinationCRM.com.)